Recall 25V395 affects 71,286 2022-2025 BMW electric vehicles for drive-motor software that can shut off power. Free OTA or dealer software update.
BMW is recalling 71,286 2022-2025 I4, Ix, I7, and I5 vehicles because electric drive motor software can shut down the high-voltage system and cause a loss of drive power. A loss of drive power increases crash risk, and BMW dealers will update the software free of charge.
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What's wrong?
The electric drive motor software in these BMW electric vehicles controls the traction motor and coordinates it with the high-voltage battery and control units. Its normal job is to keep power moving to the drive motor while watching for electrical isolation problems, a safety check that separates high-voltage electricity from the rest of the vehicle.
On affected 2022-2025 BMW I5, Ix, I7, I4, I4 EDRIVE35, and I4 EDRIVE40 vehicles, the software can read an isolation fault incorrectly. It can treat a single-isolation condition as a double-isolation condition. When that happens, the fail-safe response shuts down the high-voltage system to prevent electric shock or thermal risk, and the vehicle loses drive power.
Before the shutdown, a red warning message and a red warning symbol will illuminate. If you see that warning, the vehicle is telling you the high-voltage system has detected an electrical fault tied to this recall.
Who's affected?
Covers six electric model lines tied to the same electric drive motor software.
| 2024 BMW I5 | electric propulsion system |
|---|---|
| 2022 BMW Ix | electric propulsion system |
| 2023 BMW Ix | electric propulsion system |
| 2024 BMW Ix | electric propulsion system |
| 2023 BMW I7 | electric propulsion system |
| 2023 BMW I4 | electric propulsion system |
| 2024 BMW I4 | electric propulsion system |
| 2024 BMW I7 | electric propulsion system |
| 2022 BMW I4 | electric propulsion system |
| 2025 BMW I4 EDRIVE35 | electric propulsion system |
| 2025 BMW I4 EDRIVE40 | electric propulsion system |
| Units affected | 71,286 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific vehicle.
What's the safety risk?
A loss of drive power increases the risk of a crash because the vehicle can stop responding as expected in traffic. A red warning message and red warning symbol are the warning signs to take seriously. If they appear, move out of traffic, stop in a safe place, and contact BMW for the free software update. Repair is free at any franchised BMW dealer.
What should I do?
- Check your VIN to confirm your 2022-2025 BMW I4, I4 EDRIVE35, I4 EDRIVE40, I5, I7, or Ix is included in this recall.
- Contact a franchised BMW dealer to confirm whether the free electric drive motor software update is complete or needs dealer service.
- Complete the over-the-air update when BMW sends it, or have the dealer install the update that fixes the high-voltage-system shutdown behind the loss of drive power.
- Bring the recall notice if BMW mailed one. If not, reference recall number 25V395 when you call.
- Drive cautiously until the software update is complete, and pull over safely if the vehicle loses drive power.
What happens at the repair
If your vehicle has not already received the update over the air, a BMW technician can update the electric drive motor software at the dealer. The software update is free under recall 25V395, and parts and labor are covered if dealer service is needed. Out-of-pocket repairs already paid are handled through the BMW New Vehicle Limited Warranty, not through a separate reimbursement program, because BMW says that warranty coverage applies to this condition. Ask the service desk how warranty coverage applies if you have prior repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| June 13, 2025 | Dealer notification began |
|---|---|
| June 13, 2025 | Dealer notification ended |
| July 23, 2025 | NHTSA published the recall |
| August 5, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| August 8, 2025 | Owner notification mailed |
Frequently asked questions
What is recall 25V395?
Recall 25V395 covers 71,286 2022-2025 BMW I4, Ix, I7, I5, I4 EDRIVE35, and I4 EDRIVE40 vehicles with electric drive motor software that can shut down the high-voltage system and cause a loss of drive power. BMW will update the software for free.
What should I do if my 2022-2025 BMW I4, Ix, I7, I5, I4 EDRIVE35, or I4 EDRIVE40 is on this recall?
Check your VIN to confirm your specific BMW is included in recall 25V395. If it is, contact a franchised BMW dealer or BMW customer service at 1-800-525-7417 to confirm whether your vehicle needs the over-the-air update or a dealer software update.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and BMW will update the electric drive motor software free of charge. The update is completed over the air or by a franchised BMW dealer.
What is the safety risk?
The safety risk is loss of drive power. If the high-voltage system shuts down while driving, the vehicle can lose propulsion, which increases crash risk. The recall filing does not include a do-not-drive order, but affected owners should complete the free software update promptly.
What if I bought this BMW used?
The free recall repair still applies. Recall coverage follows the vehicle, not the first owner. Check your VIN to confirm whether your BMW is included, then reference recall 25V395 when you contact a franchised BMW dealer or BMW customer service.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V395000 |
|---|---|
| BMW customer service | 1-800-525-7417 |
| NHTSA recall # | 25V395 |
| NHTSA recall # (full) | 25V395000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →