Recall 25V388 affects 140 2023 Chrysler Pacifica and Voyager vehicles for rearview camera display failure. Repair is free at any franchised Chrysler dealer.
Chrysler is recalling 140 2023 Pacifica and Voyager vehicles because a manufacturing error can keep the rearview camera image from displaying. That reduces the driver's view behind the vehicle and increases the risk of a crash, and Chrysler dealers will complete the free repair.
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What's wrong?
The rearview camera on the 2023 Chrysler Pacifica and Voyager is the small camera that sends the view behind the vehicle to the dashboard display when reverse is selected. That image helps the driver see the area directly behind the vehicle, which is the purpose of the rear visibility system.
On affected vehicles, the camera was built with a solder void between its circuit board and the image signal processing chip. Solder is the metal connection that lets signals move through the camera electronics. When that connection is incomplete, the camera signal does not reach the display, so the rearview image fails to appear.
There is no warning sign before failure. The driver will notice the problem when the vehicle is placed into reverse and the rearview image is missing from the screen.
Who's affected?
The shared part is rearview camera 68227397AH, with the recall filed under camera and related equipment components.
| 2023 Chrysler Pacifica | Tv/radio/speakers |
|---|---|
| 2023 Chrysler Pacifica | Camera |
| 2023 Chrysler Voyager | Tv/radio/speakers |
| 2023 Chrysler Voyager | Camera |
| Units affected | 140 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific minivan is included.
What's the safety risk?
A rearview image that does not display reduces the driver's view behind the vehicle and increases the risk of a crash. There is no warning sign before the camera fails, but the missing image is visible when shifting into reverse. Use extra care when backing up and schedule the repair soon. Repair is free at any franchised Chrysler dealer.
What should I do?
- Check your VIN to confirm your 2023 Chrysler Pacifica or Voyager is included in this recall.
- Contact your nearest franchised Chrysler dealer to schedule the free rearview-camera inspection and replacement that fixes the blank rearview image.
- Bring the recall notice if Chrysler sent one. If not, reference recall number 25V388 when you call.
- Call Chrysler customer service at 800-853-1403 if you need help finding a dealer.
- Back up slowly and check behind the vehicle until the rearview-camera repair is complete.
What happens at the repair
At the dealer, a Chrysler technician inspects the rearview camera and replaces it if the inspection shows it is affected. The recall repair is free, including parts and labor. Chrysler used its general reimbursement plan for this campaign, so owners who already paid for a related rearview camera repair can ask Chrysler customer service or the dealer how to submit documentation for review. Bring prior repair paperwork and payment records to the service desk.
| Reimbursement | Reimbursement available |
|---|
Timeline
| June 12, 2025 | NHTSA published the recall |
|---|---|
| June 19, 2025 | Dealer notification began |
| June 19, 2025 | Dealer notification ended |
| June 19, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| July 3, 2025 | Owner notification mailed |
Frequently asked questions
What is recall 25V388?
Recall 25V388 covers 140 2023 Chrysler Pacifica and Voyager vehicles with a manufacturing error that can stop the rearview camera image from displaying. That reduces the driver's view behind the vehicle and increases crash risk. Chrysler dealers will inspect and replace the rearview camera for free if needed.
What should I do if my 2023 Chrysler Pacifica or Voyager is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 25V388. If it is, contact a franchised Chrysler dealer to schedule the rearview camera inspection. Reference Chrysler recall number 34C when you call. The inspection and needed replacement are free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost. For recall 25V388, a franchised Chrysler dealer will inspect the rearview camera and replace it if needed, with parts and labor covered.
Is it safe to drive my 2023 Chrysler Pacifica or Voyager?
The recall does not include a do-not-drive instruction. The safety concern is rear visibility while backing up. Until the dealer completes the inspection and any needed replacement, use extra care in reverse and do not rely only on the screen behind the vehicle.
When did Chrysler notify owners about recall 25V388?
Chrysler mailed owner notification letters on July 3, 2025. If you bought the vehicle used or never received a letter, check your VIN to confirm whether your Pacifica or Voyager is included, then contact a franchised Chrysler dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V388000 |
|---|---|
| Chrysler customer service | 800-853-1403 |
| NHTSA recall # | 25V388 |
| NHTSA recall # (full) | 25V388000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →