Recall 25V384 covers 491 2025 Keystone Carbon, Fuzion, and Raptor toy hauler trailers with missing gate pins. Repair is free at franchised Keystone dealers.
Keystone is recalling 491 2025 Carbon, Fuzion, and Raptor toy hauler recreational trailers because affected units were built without rear gate pins, a leg support bracket, or both, which allows the gate to shift during operation. A shifting rear gate or unstable patio stairs increase the risk of injury, and Keystone dealers will inspect and repair the gate hardware free of charge.
Does this recall apply to your specific vehicle?
The official, free per-VIN recall check is run by NHTSA. Enter your VIN and we'll forward you directly — and add you to a free watchlist so you hear about new recalls for your vehicle.
Check my VIN at NHTSARecallNotify doesn't check your VIN — NHTSA's official tool does. We use your email only to alert you to new recalls.
Watch this vehicle for recalls
Add it to your free watchlist and we will alert you as new federal recalls are posted for your year, make and model. New-recall alerts are rolling out now.
You are on the watchlist.
We will email you as new federal recalls are posted for your vehicle.
What's wrong?
The rear gate pins on 2025 Keystone Carbon, Fuzion, and Raptor toy hauler recreational trailers are the locking hardware that helps hold the rear patio gate in place. The leg support bracket supports the patio ramp door steps when the rear gate is set up for use. Together, these parts keep the gate and patio step area secure during travel and operation.
On affected trailers, the rear gate pins, the leg support bracket, or both were not installed. Without the wire lock pin, the rear gate is not held in its intended position. Without the keeper assembly for the patio ramp door step support, the step area loses the support it was designed to have. That allows the rear gate to shift during operation.
Owners can notice a rear patio gate that is not secured during travel. Patio steps that feel unstable are also a warning sign that the leg support bracket is missing.
Who's affected?
This recall uses two component labels for related patio ramp door hardware: body structure and latches/locks/linkages.
| 2025 Keystone Carbon | Latches/locks/linkages |
|---|---|
| 2025 Keystone Carbon | body structure |
| 2025 Keystone Fuzion | body structure |
| 2025 Keystone Fuzion | Latches/locks/linkages |
| 2025 Keystone Raptor | body structure |
| 2025 Keystone Raptor | Latches/locks/linkages |
| Units affected | 491 |
| Field incidents | NHTSA has logged 1 field incident to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
Unsecured rear patio gates and patio stairs without the required leg support increase injury risk. Confirm the rear gate is secured before travel, and do not use the patio steps unless the leg support is installed. Repair is free at any franchised Keystone dealer.
What should I do?
- Check your VIN to confirm your 2025 Keystone Carbon, Fuzion, or Raptor toy hauler is included in this recall.
- Contact a franchised Keystone dealer to schedule the free rear-gate-pin or leg-support-bracket repair that keeps the rear gate and patio stairs stable.
- Bring the owner notice if Keystone mailed one. If not, reference recall number 25V384 when you call.
- Avoid using the rear gate or patio stairs until the dealer installs the missing gate pins or leg support brackets.
- Call Keystone customer service at 1-866-425-4369 with questions and reference Keystone recall 25-470.
What happens at the repair
At the dealer, a Keystone technician inspects the rear gate hardware and installs the missing gate pins and leg support brackets that apply to the trailer. Parts and labor are covered under the recall, so the repair is free at a Keystone dealer. If you already paid for this gate hardware repair before the recall notice, Keystone uses its general reimbursement plan on file for eligible documented expenses. Contact Keystone customer service with your repair paperwork and ask how to submit the claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| June 23, 2025 | NHTSA published the recall |
|---|---|
| August 4, 2025 | Dealer notification began |
| August 4, 2025 | Dealer notification ended |
| August 4, 2025 | Owner notification mailed |
| August 4, 2025 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 25V384?
Recall 25V384 covers 491 2025 Keystone Carbon, Fuzion, and Raptor toy hauler trailers. The rear gate pins or leg support brackets are missing, which can let the gate shift or make the patio stairs unstable, increasing injury risk. Keystone dealers will install the missing parts for free.
What should I do if my 2025 Keystone Carbon, Fuzion, or Raptor is on this recall?
Check your VIN to confirm your specific trailer is included in recall 25V384. If it is, contact a franchised Keystone dealer to schedule installation of the rear gate pins or leg support brackets. Reference recall number 25V384 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Keystone dealers will install the missing rear gate pins or leg support brackets free of charge. Parts and labor are covered for included trailers.
What is the safety risk?
The safety risk is injury from a shifting rear gate or unstable patio stairs. If the gate hardware or support bracket is missing, the rear gate can move during operation, and the stairs can lose stability. Confirm your VIN and schedule the free dealer repair.
When were owners notified about this Keystone recall?
Keystone mailed owner notification letters on August 4, 2025. If you bought the trailer used or never received a letter, check your VIN to confirm whether your specific Carbon, Fuzion, or Raptor is included, then call a franchised Keystone dealer for the free repair.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V384000 |
|---|---|
| Keystone customer service | 1-866-425-4369 |
| NHTSA recall # | 25V384 |
| NHTSA recall # (full) | 25V384000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →