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Campaign 25V380 Posted June 23, 2025 5,353 units

2009, 2022-2025 Gem E2/E4/E6/Elxd Recall 25V380: Ball Joint

RN
Reviewed by the RecallNotify editorial team
Published May 19, 2026

Gem recall 25V380 covers Elxd, E4, E6, and E2 vehicles with loose ball-joint fasteners. Free repair at any franchised Gem dealer.

Gem is recalling 5,353 2009, 2022, 2023, 2024, 2025 Elxd, E2, E4, and E6 vehicles because retaining fasteners between the ball joint and hub strut were improperly tightened. Ball joint separation can cause loss of steering control and raise crash risk; Gem dealers will complete the recall repair free of charge.

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What's wrong?

The front suspension on the 2009, 2022, 2023, 2024, 2025 Gem Elxd, E4, E6, and E2 uses ball joints to connect the control arms to the hub strut at the wheel. A ball joint is a pivot point that lets the wheel move up and down with the suspension while still steering and carrying vehicle load. The retaining fasteners hold that joint tight against the hub strut.

On affected vehicles, those fasteners were not tightened correctly during assembly. The problem traces to assembly errors that were not caught after Gem changed manufacturing process systems. If the fastener loosens, the ball joint can separate from the wheel area. That can let the front suspension lose its normal connection to the wheel.

Before separation, an owner can notice wheel wobble or hear an unusual sound from the front wheel area. Treat either sign as a reason to stop using the vehicle until a Gem dealer checks the ball joint fasteners.

Who's affected?

Spans Gem Elxd, E4, E6, and E2 vehicles across 2009 and 2022 through 2025, with scope tied to wheel fasteners and front control-arm parts.

2023 Gem Elxd wheel fastener (lug, nut, bolt, or stud)
2022 Gem E4 wheel fastener (lug, nut, bolt, or stud)
2025 Gem E6 lower control arm
2025 Gem E6 upper control arm
2024 Gem Elxd wheel fastener (lug, nut, bolt, or stud)
Units affected5,353
Field incidentsNHTSA has logged 10 field incidents to date.

A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific vehicle is included.

What's the safety risk?

Ball joint separation can cause a loss of steering control and increase the risk of a crash. A wobbling wheel or new sound from the wheel area is a warning sign. Drive cautiously, avoid unnecessary trips, and schedule the recall repair soon. Repair is free at any franchised Gem dealer.

What should I do?

  1. Check your VIN to confirm your 2009, 2022, 2023, 2024, 2025 Gem Elxd, E4, E6, or E2 is included in this recall.
  2. Contact a franchised Gem dealer to schedule the free inspection and retaining-fastener repair that secures the ball joint and hub strut connection.
  3. Bring the owner notice if Gem mailed one. If not, reference recall number 25V380 when you call.
  4. Drive cautiously until the repair is complete. Stop driving and contact the dealer if steering feels loose or abnormal.
  5. Call Gem customer service at 1-800-688-8680 with recall questions.

What happens at the repair

At the dealer, a Gem technician inspects the retaining fasteners between the ball joint and the hub strut. The technician tightens the retaining fasteners or replaces the ball joints when the inspection shows that work is needed. Parts and labor are covered under the recall. If you paid out of pocket for this defect repair before the recall work, Gem offers reimbursement for expenses tied to the remedy. Ask Gem customer service or the dealer service desk what documentation they need for the claim.

ReimbursementReimbursement available

Timeline

June 23, 2025 NHTSA published the recall
June 24, 2025 Dealer notification began
June 24, 2025 Interim owner notification (was planned for this date)
June 30, 2025 Dealer notification ended
July 7, 2025 Owner notification mailed

Frequently asked questions

What is recall 25V380?

Recall 25V380 covers 5,353 Gem Elxd, E4, E6, and E2 vehicles with retaining fasteners between the ball joint and hub strut that were not tightened correctly. The ball joint can separate from the wheel and cause loss of steering control.

What should I do if my 2009, 2022, 2023, 2024, 2025 Gem Elxd, E4, E6, or E2 is on this recall?

Check your VIN to confirm your specific vehicle is included in recall 25V380. If it is, contact a franchised Gem dealer for the inspection. The dealer will tighten the retaining fasteners or replace the ball joints as needed, free of charge.

Is the recall repair free?

Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Gem dealers will inspect and tighten the retaining fasteners or replace the ball joints as needed free of charge.

What is the safety risk in recall 25V380?

The safety risk is loss of steering control. If the ball joint separates from the wheel, the driver can lose steering control, which increases crash risk. Confirm your VIN first, then arrange the free dealer repair if your vehicle is included.

What if I bought my Gem vehicle used?

The free recall repair still applies. Recall coverage follows the vehicle, not the first owner. If you never received the July 7, 2025 owner letter, check your VIN and give the dealer recall number 25V380 when you call.

More information

NHTSA campaign pagenhtsa.gov/vehicle-recalls/25V380000
Gem customer service1-800-688-8680
NHTSA recall #25V380
NHTSA recall # (full)25V380000

Source documents

This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →