Recall 25V362 covers 41 2025 Collins Bus transit buses with emergency exit locks that fail. Repair is free at any franchised Forest River Bus dealer.
Forest River Bus is recalling 41 2025 Collins Bus transit buses under recall 25V362 because the emergency exit door lock can fail to unlock. A locked emergency exit can slow or block passenger evacuation during an emergency, increasing injury risk, and Forest River Bus dealers will complete the free repair.
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What's wrong?
The rear emergency exit door on the 2025 Forest River Bus Collins Bus uses a barrel latch as part of its release system. The latch is supposed to stay in the unlocked position when the emergency exit is released, so the rear door can open when passengers or staff need that exit.
On affected buses, the optional rear emergency door vandal lock does not fully disengage. Forest River Bus traced the problem to an engineering error in the latch setup. Without a spring on the barrel latch, the latch can move back into the locked position after it has been unlocked. That leaves the emergency exit door locked when it should be available.
There is no warning sign before failure. An owner or inspector would only know by checking the emergency exit release and confirming that the rear door unlocks and stays unlocked. If the latch re-engages, describe it to the Forest River Bus dealer as a rear emergency door barrel latch that will not stay unlocked.
Who's affected?
The affected buses share the same barrel latch in the emergency exit release system.
| 2025 Forest River Bus Collins Bus | body or structural component |
|---|---|
| Units affected | 41 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2025 Forest River Bus Collins Bus is on the list. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
If the emergency exit stays locked, passengers can be delayed or blocked from getting out during an emergency, increasing the risk of injury. There is no warning sign before failure, so confirm your VIN and schedule the latch replacement if included. Repair is free at any franchised Forest River Bus dealer.
What should I do?
- Check your VIN to confirm your 2025 Forest River Bus Collins Bus is included in this recall.
- Contact a franchised Forest River Bus dealer to schedule the free barrel-latch replacement that fixes the emergency exit door lock.
- Bring the owner letter if you have it. If not, reference recall number 25V362 and Forest River Bus recall 551-1934 when you call.
- Confirm the emergency exit door unlocks before carrying passengers, and schedule the repair before returning a bus with a locked exit to service.
- Call Forest River Bus customer service at 1-620-888-3361 with questions about the repair or dealer scheduling.
What happens at the repair
At the dealer, a Forest River Bus technician replaces the barrel latch on the emergency exit door so the door lock can release as required. The recall repair is free, with parts and labor covered. Forest River Bus used its general reimbursement plan on file for this campaign. If you already paid for a related emergency-exit-door latch repair before the recall notice, contact Forest River Bus customer service or bring documented repair paperwork to the dealer to ask how the plan applies.
| Reimbursement | Reimbursement available |
|---|
Timeline
| May 30, 2025 | NHTSA published the recall |
|---|---|
| June 25, 2025 | Owner notification mailed |
| July 2, 2025 | Dealer notification began |
| July 2, 2025 | Dealer notification ended |
Frequently asked questions
What is recall 25V362?
Recall 25V362 covers 41 2025 Forest River Bus Collins Bus transit buses with an emergency exit door lock that can fail to unlock. That locked exit can prevent or delay passenger evacuation during an emergency, increasing injury risk. Dealers will replace the barrel latch for free.
What should I do if my 2025 Forest River Bus Collins Bus is on this recall?
Check your VIN to confirm your specific bus is included in recall 25V362. If it is, contact a franchised Forest River Bus dealer to schedule the barrel-latch replacement. Reference recall 25V362 and Forest River Bus recall number 551-1934 when you call.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Forest River Bus says dealers will replace the barrel latch free of charge. The free repair applies at an authorized Forest River Bus dealer for vehicles included by VIN.
What is the safety risk?
The safety risk is delayed passenger evacuation during an emergency. If the emergency exit door stays locked, passengers can be prevented or delayed from leaving the bus, increasing injury risk. The remedy is a free barrel-latch replacement at the dealer.
When were owners notified about recall 25V362?
Forest River Bus mailed owner notification letters on June 25, 2025. If you bought the bus used or did not receive a letter, check your VIN and contact a franchised Forest River Bus dealer with recall number 25V362.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V362000 |
|---|---|
| Forest River Bus customer service | 1-620-888-3361 |
| NHTSA recall # | 25V362 |
| NHTSA recall # (full) | 25V362000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →