Recall 25V356 affects 41,376 2023-2024 Cadillac Lyriq vehicles because the driver video display can go blank. Repair is free at any franchised Cadillac dealer.
Cadillac is recalling 41,376 2023-2024 Lyriq vehicles because the driver video display can go blank while driving. A blank display can hide the speedometer, warning lights, and rearview camera image, increasing crash risk; Cadillac dealers will complete the repair free of charge.
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What's wrong?
The video display control module in the 2023-2024 Cadillac Lyriq is the electronics unit that runs the driver video display, including the instrument-panel screen the driver relies on while driving. That display is supposed to stay visible so the driver can see vehicle information without shifting attention away from the road.
On affected Lyriqs, the module software has not been updated to the current version. GM says that condition allows the display module to malfunction, and the driver video display can go blank while the vehicle is moving. Later software changes reduce the chance of that malfunction, so vehicles already running the latest video display module software are not included.
No separate symptom appears before the display drops out. The screen can go blank during a drive, and there is no warning sign before failure.
Who's affected?
Covers 2023 and 2024 Lyriq SUVs with the same video display control module tied to instrument-panel and infotainment-screen functions.
| 2023 Cadillac Lyriq | instrument panel |
|---|---|
| 2023 Cadillac Lyriq | Video (touch)screen/monitor/unit |
| 2024 Cadillac Lyriq | instrument panel |
| 2024 Cadillac Lyriq | Video (touch)screen/monitor/unit |
| Units affected | 41,376 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
A blank video display can take away critical safety information, including the speedometer, warning lights, and rearview camera image. That loss of information increases the risk of a crash, especially when backing up or responding to a warning light. Schedule the software update soon. Repair is free at any franchised Cadillac dealer.
What should I do?
- Check your VIN to confirm your 2023-2024 Cadillac Lyriq is included in this recall.
- Contact a franchised Cadillac dealer to schedule the free video display control module software update that addresses the driver display going blank while driving.
- Ask whether the update can be completed over the air or requires a dealer visit.
- Bring the recall notice if Cadillac mailed one. If not, reference recall number 25V356 when you call.
- Drive cautiously until the software update is complete. Confirm the speedometer, warning lights, and rearview camera image are visible before each trip.
What happens at the repair
At the dealer, a Cadillac technician updates the video display control module software. Cadillac can also deliver the same software fix through an over the air update. The recall repair is free, and parts and labor are covered when dealer service is needed. Out-of-pocket repairs already paid are handled through the existing warranty, not through a separate reimbursement program, because all covered vehicles are under warranty. Ask the service desk how warranty coverage applies if you have prior repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| May 29, 2025 | NHTSA published the recall |
|---|---|
| May 29, 2025 | Dealer notification began |
| May 29, 2025 | Dealer notification ended |
| May 29, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| June 17, 2025 | Owner notification mailed |
Frequently asked questions
What is recall 25V356?
Recall 25V356 covers 41,376 2023-2024 Cadillac Lyriq vehicles with a driver video display that can go blank while driving. Loss of the speedometer, warning lights, or rearview camera image increases crash risk. Cadillac will update the video display control module software for free.
What should I do if my 2023-2024 Cadillac Lyriq is on this recall?
Check your VIN to confirm your specific Lyriq is included in recall 25V356. If it is, contact a franchised Cadillac dealer and ask whether your vehicle needs a dealer software update or has received the over-the-air update. Reference GM recall number N252500680 when you call.
Is the Cadillac Lyriq recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. For this recall, Cadillac will update the video display control module software through a dealer visit or over-the-air update free of charge.
Is it safe to drive my Cadillac Lyriq before the recall repair?
The recall does not include a do-not-drive instruction. The risk is that the driver video display can go blank while driving, removing critical information such as speed, warning lights, and the rearview camera image. Confirm your VIN and arrange the free software update.
When were owners notified about recall 25V356?
Cadillac owner notification letters were scheduled for July 14, 2025. If you bought the Lyriq used or never received a letter, the VIN still decides whether the recall applies. Check your VIN and contact Cadillac customer service at 1-800-333-4223 with GM recall number N252500680.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V356000 |
|---|---|
| Cadillac customer service | 1-800-333-4223 |
| NHTSA recall # | 25V356 |
| NHTSA recall # (full) | 25V356000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →