Recall 25V347 affects 492,145 2016-2017 Ford Explorer vehicles for detachable B-Pillar door trim. Repair will be free at any franchised Ford dealer once available.
Ford is recalling 492,145 2016-2017 Explorer SUVs because the driver and front passenger B-pillar door trim can detach while driving. Detached trim can create a road hazard and increase crash risk, and Ford dealers will complete the repair free once Ford makes it available.
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What's wrong?
The B-pillar trim applique on a 2016-2017 Ford Explorer is the black exterior trim piece on the front door near the pillar between the front and rear door openings. It helps cover and finish the door edge, and it is supposed to stay bonded to the sheet metal as the vehicle moves through wind, vibration, heat, and door use.
On affected Explorers, that trim piece was not bonded firmly enough during assembly. Ford traced the problem to incomplete adhesive contact, added outward pressure from a foam piece on the back of the applique, and inconsistent hand-roller use during installation. Over time, the adhesive bond can loosen until the applique separates from the top of the front door and detaches while driving.
Owners can see the trim lifting or separating near the top of the front doors when getting in or out. Wind noise or rattling while driving is another warning sign.
Who's affected?
VINs have been searchable since May 27, 2025.
| 2016 Ford Explorer | body structure |
|---|---|
| 2017 Ford Explorer | body structure |
| Units affected | 492,145 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific SUV is included in this recall.
What's the safety risk?
A loose B-pillar trim applique can detach while driving and become a road hazard, which increases crash risk. If you see trim lifting at the top of a front door, or hear new wind noise or rattling, drive cautiously and schedule service soon. Repair will be free at any franchised Ford dealer once available.
What should I do?
- Check your VIN to confirm your 2016-2017 Ford Explorer is included in this recall.
- Wait for Ford's second owner notice before scheduling the final dealer repair; Ford says the remedy is still under development.
- Call Ford customer service at 1-866-436-7332 with questions and reference recall number 25V347.
- Watch for driver or front passenger B-Pillar door trim that detaches while driving, and contact a franchised Ford dealer if it happens.
- Keep detached trim out of the roadway and avoid driving with detached trim until a Ford dealer gives repair guidance.
What happens at the repair
At the dealer, Ford has not released the final repair procedure yet. Interim owner letters were mailed June 5, 2025. A second notice is expected in November 2026 after Ford finishes the final remedy. The final dealer repair will be free once available. Until then, contact a Ford dealer or Ford customer service with recall 25S53 so they can note your vehicle and explain the next notice. Ford uses its standard reimbursement plan for owners who already paid for a related repair before the recall notice. Keep receipts and repair documentation, then ask Ford customer service or the dealer service desk how to submit them.
| Reimbursement | Reimbursement available |
|---|
Timeline
| May 23, 2025 | NHTSA published the recall |
|---|---|
| May 27, 2025 | Dealer notification began |
| May 27, 2025 | Dealer notification ended |
| May 27, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| June 9, 2025 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 25V347?
Recall 25V347 covers 492,145 2016-2017 Ford Explorer vehicles with driver and front passenger B-Pillar door trim that can detach while driving. Detached trim can become a road hazard and increase crash risk. Ford is developing the final remedy.
What should I do if my 2016-2017 Ford Explorer is on this recall?
Check your VIN to confirm your specific Explorer is included in recall 25V347. If it is, contact a franchised Ford dealer and reference Ford recall number 25S53. The final repair is still under development, so ask the dealer what interim guidance applies now.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Ford's final remedy is still under development, and the dealer repair will be free once Ford opens the final remedy.
What is the safety risk?
The safety risk is loose B-Pillar door trim detaching while the Explorer is being driven. If the trim comes off, it can create a road hazard for other drivers and increase crash risk. Ford mailed interim safety letters on June 5, 2025.
When will Ford have a repair for recall 25V347?
Ford says the final remedy is still under development. Interim owner letters were mailed June 5, 2025, and Ford anticipates sending a second notice once the final remedy is available in November 2026.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V347000 |
|---|---|
| Ford customer service | 1-866-436-7332 |
| NHTSA recall # | 25V347 |
| NHTSA recall # (full) | 25V347000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →