Recall 25V346 affects 556 2020 Ford Expedition and Lincoln Navigator vehicles with inactive Pre-Collision Assist. Repair is free at any franchised Ford dealer.
Ford is recalling 556 2020 Expedition and Navigator vehicles repaired incorrectly under recall 20V262. A software error left Pre-Collision Assist features, including forward collision warning and automatic emergency braking, inoperative, which can increase the risk of a crash or injury; the dealer repair will be free once Ford makes it available.
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What's wrong?
The Body Control Module on the 2020 Expedition and Navigator is a vehicle computer that helps manage electrical functions and driver assistance features. In this recall, the important link is Pre-Collision Assist, including forward collision warning and automatic emergency braking, which depend on the correct BCM software to work as intended.
Ford says some vehicles repaired under recall 20S20, also listed as 20V-262, received the wrong software through the dealer service tool. The vehicle was marked as repaired, but the BCM did not contain the remedy software. Ford later found that an audit dashboard error also marked some unrepaired VINs as fixed, so the repair status did not match the software actually installed.
There is no warning sign before failure. The issue is that Pre-Collision Assist features are already unavailable on affected vehicles, so an owner should not rely on forward collision alerts or automatic emergency braking until the correct software is installed.
Who's affected?
Covers the Expedition and Navigator with the same body control module software; VINs became searchable on June 23, 2025.
| 2020 Ford Expedition | electrical system software |
|---|---|
| 2020 Lincoln Navigator | electrical system software |
| Units affected | 556 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
If pre-collision assist is inoperative, the system will not perform as expected and the risk of a crash or injury increases. Stay alert, leave extra following distance, and schedule the software update with a dealer. Repair will be free at any franchised Ford dealer once available.
What should I do?
- Check your VIN to confirm your 2020 Ford Expedition or Lincoln Navigator is included in this recall.
- Watch for Ford's owner letter if you have not received it.
- Ask a franchised Ford or Lincoln dealer whether the free body control module software update is open for your VIN.
- Tell the dealer the update restores the Pre-Collision Assist features, including forward collision warning and automatic emergency braking.
- Call Ford customer service at 1-866-436-7332 with questions and reference recall number 25V346 when you call.
What happens at the repair
Ford has identified the dealer repair as a body control module software update. Once the repair is available, a Ford technician will update the body control module software at no charge. That update addresses the software error affecting the Pre-Collision Assist features after the earlier recall repair. Ford's general reimbursement plan applies to documented out-of-pocket expenses for related repairs paid before the recall notice. Bring receipts or repair paperwork to the Ford service desk and ask how to submit the claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| May 23, 2025 | NHTSA published the recall |
|---|---|
| June 23, 2025 | Dealer notification began |
| June 23, 2025 | Dealer notification ended |
| June 23, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| June 25, 2025 | Owner notification mailed |
Frequently asked questions
What is recall 25V346?
Recall 25V346 covers 556 2020 Ford Expedition and Lincoln Navigator vehicles repaired incorrectly under recall 20V262. A software error left pre-collision assist features, including forward collision warning and automatic emergency braking, nonfunctional. Dealers will update the body control module software for free.
What should I do if my 2020 Ford Expedition or 2020 Lincoln Navigator is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 25V346. If it is, contact a franchised dealer to schedule the body control module software update. Reference Ford recall number 25S56 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to fix the defect at no cost. For recall 25V346, the dealer will update the body control module software free of charge.
What is the safety risk?
The safety risk is that the pre-collision assist features do not work as expected. Forward collision warning and automatic emergency braking are included in that system, and inoperative features can increase the risk of a crash or injury.
When were owners notified about recall 25V346?
Ford mailed owner notification letters on June 25, 2025. If you bought the vehicle used or never received a letter, check your VIN to confirm whether your specific 2020 Expedition or Navigator is included, then contact a dealer for the free software update.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V346000 |
|---|---|
| Ford customer service | 1-866-436-7332 |
| NHTSA recall # | 25V346 |
| NHTSA recall # (full) | 25V346000 |
Source documents
-
Download Owner Notice (PDF) - Download Owner Notification Letter (PDF)
- Download Quarterly Report (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →