Recall 25V337 affects 30,679 2024 Lincoln Nautilus vehicles for blank instrument and rearview-camera displays. Dealer or over-the-air software update is free.
Lincoln is recalling 30,679 2024 Nautilus SUVs because multimedia module software can reboot the panoramic and center displays, leaving the screen blank. That blank display can hide speedometer, warning-light, and rearview camera information and increase crash risk; the Lincoln dealer repair will be free once available.
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What's wrong?
The Accessory Protocol Interface Module, called APIM by Lincoln service departments, runs the Phoenix IVI software for the 2024 Nautilus displays. It drives the panoramic display and center display, the screens the driver uses for camera view, gear information, warnings, and other vehicle information.
On included Nautilus vehicles, the module was built with Phoenix IVI software version 1.0.5 or 1.0.7. Several software faults in those versions can force the displays to reset while the vehicle is in use. During a reset, the screen goes blank instead of showing the information the driver expects, including required rear visibility and vehicle status information.
The repair software is version 1.1.3.2 or newer, which includes changes to reduce unexpected screen resets. There is no warning sign before failure. The first thing an owner notices is the panoramic display or center display rebooting or going blank.
Who's affected?
Both listed component areas trace to the same Accessory Protocol Interface Module software.
| 2024 Lincoln Nautilus | Software |
|---|---|
| 2024 Lincoln Nautilus | instrument panel |
| Units affected | 30,679 |
| Field incidents | NHTSA has logged 1131 field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
A blank instrument display can hide the speedometer and warning lights, taking away information you need while driving. A missing rearview camera image also reduces rear visibility while backing up. Both conditions increase crash risk, so check your VIN and watch for Lincoln's repair instructions. Repair will be free at any franchised Lincoln dealer once available.
What should I do?
- Check your VIN to confirm your 2024 Lincoln Nautilus is included in this recall.
- Confirm whether the software remedy is open for your VIN before scheduling service with a franchised Lincoln dealer.
- Ask the dealer about the free multimedia-module software update that fixes display reboots and blank instrument or rearview camera screens.
- Bring the owner letter if Ford mailed one, or reference recall number 25V337 when you call.
- Call Lincoln customer service at 1-866-436-7332 with questions about the dealer update or the over-the-air software update.
What happens at the repair
Once the final repair is available, a Lincoln technician will update the multimedia module system software at the dealer, or Ford will provide an OTA software update. The update is free under the recall. If you already paid for a related multimedia module software repair before the recall notice, Ford's standard reimbursement plan covers documented expenses. Keep your invoices and ask the Lincoln service desk how to submit the claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| May 23, 2025 | NHTSA published the recall |
|---|---|
| May 29, 2025 | Dealer notification began |
| May 29, 2025 | Dealer notification ended |
| May 29, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| July 24, 2025 | Owner notification mailed |
Frequently asked questions
What is recall 25V337?
Recall 25V337 covers 30,679 2024 Lincoln Nautilus vehicles with multimedia module software that can make the panoramic and center displays reboot and go blank. Lincoln will update the multimedia module system software for free through a dealer visit or an over-the-air update.
What should I do if my 2024 Lincoln Nautilus is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 25V337. If it is, contact a franchised Lincoln dealer and ask whether your Nautilus needs a dealer software update or an over-the-air update. Reference recall 25V337 and Ford recall number 25C21 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to fix the defect at no cost. For recall 25V337, Lincoln will update the multimedia module system software free of charge through a franchised dealer or an over-the-air update.
What is the safety risk for the 2024 Lincoln Nautilus display recall?
The risk is loss of critical safety information. If the display goes blank, the driver can lose speedometer and warning-light information, and the rearview camera image can be missing. That reduced visibility and missing information increases crash risk under recall 25V337.
When were owners notified about recall 25V337?
Owner notification letters were mailed July 24, 2025. If you bought the Nautilus used or never received a letter, the VIN still decides whether the recall applies. Check your VIN, then call a Lincoln dealer with recall 25V337 or Ford recall number 25C21.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V337000 |
|---|---|
| Lincoln customer service | 1-866-436-7332 |
| NHTSA recall # | 25V337 |
| NHTSA recall # (full) | 25V337000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →