Recall 25V334 affects 171,381 2024-2025 Volkswagen Atlas and Atlas Cross Sport vehicles for distorted rearview camera images. Repair is free at any franchised Volkswagen dealer.
Volkswagen is recalling 171,381 2024-2025 Atlas and Atlas Cross Sport vehicles because a software error can distort the rearview camera image when the vehicle is in reverse. The distorted image can reduce the driver's view behind the vehicle and increase crash risk, and the Volkswagen dealer repair will be free once available.
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What's wrong?
The affected part on the 2024-2025 Volkswagen Atlas and Atlas Cross Sport is the Control Unit for Information Electronics. In everyday terms, that is the electronic module that handles information display functions, including the rearview camera image shown when the vehicle is shifted into reverse. The camera system is supposed to give the driver a clear rear view on the screen.
In these vehicles, the problem is not the camera lens or a broken wire. Volkswagen identifies a software error in that control unit. When the vehicle is in reverse, the software can process or display the camera feed incorrectly, causing the rearview image to look distorted instead of clear.
There is no warning sign before failure. The issue shows up when reverse is selected and the rearview camera image appears distorted, so owners should treat the screen image as unreliable when that happens.
Who's affected?
Covers both Atlas body styles across the 2024 and 2025 model years, all tied to the same control unit for information electronics.
| 2025 Volkswagen Atlas | Camera |
|---|---|
| 2025 Volkswagen Atlas Cross Sport | Camera |
| 2024 Volkswagen Atlas | Camera |
| 2024 Volkswagen Atlas Cross Sport | Camera |
| Units affected | 171,381 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
A distorted rearview camera image can limit what the driver sees behind the vehicle and increase the risk of a crash. Use mirrors and direct visual checks, and schedule the software update soon if your VIN is included. Repair will be free at any franchised Volkswagen dealer once available.
What should I do?
- Check your VIN to confirm your 2024-2025 Volkswagen Atlas or Atlas Cross Sport is included in this recall.
- Check your mail for Volkswagen's owner letter mailed June 5, 2025.
- Contact a franchised Volkswagen dealer and ask whether the free camera control unit software update that fixes the distorted rearview camera image is open for your VIN.
- Bring the recall notice if you have it. If not, reference recall number 25V334 and Volkswagen recall 91SB when you call.
- Use mirrors and turn to check behind the vehicle when backing up until the software update is complete.
What happens at the repair
The dealer repair is a camera control unit software update. Once the repair is available, a Volkswagen technician will install the updated software to address the distorted rearview camera image when the vehicle is in reverse. The final dealer repair will be free once it opens. Parts are not the focus of this recall; the fix is the control unit software update tied to the rear visibility defect.
Timeline
| May 21, 2025 | NHTSA published the recall |
|---|---|
| June 5, 2025 | Owner notification mailed |
Frequently asked questions
What is recall 25V334?
Recall 25V334 covers 171,381 2024-2025 Volkswagen Atlas and Atlas Cross Sport vehicles with camera control unit software that can distort the rearview camera image in reverse. Volkswagen dealers will update the camera control unit software for free.
What should I do if my 2024-2025 Volkswagen Atlas or Atlas Cross Sport is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 25V334. If it is, contact a franchised Volkswagen dealer to schedule the camera control unit software update. Reference recall number 25V334 or Volkswagen recall number 91SB when you call.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Volkswagen dealers will update the camera control unit software free of charge. Parts and labor are covered for vehicles included in recall 25V334.
What is the safety risk?
The safety risk is reduced rear visibility while backing up. A distorted rearview camera image can limit the driver's view of what is behind the vehicle, increasing crash risk. If your VIN is included, schedule the free software update with a Volkswagen dealer.
What if I bought my Volkswagen Atlas or Atlas Cross Sport used?
The free repair still applies. Recall coverage follows the vehicle, not the first owner. If you never received the owner letter Volkswagen mailed June 5, 2025, check your VIN and give recall number 25V334 or Volkswagen recall number 91SB to the dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V334000 |
|---|---|
| Volkswagen customer service | 1-800-893-5298 |
| NHTSA recall # | 25V334 |
| NHTSA recall # (full) | 25V334000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →