Recall 25V330 covers 235,640 2022-2025 Ram Promaster vehicles for a rearview-camera software error. Repair is free at any franchised Ram dealer.
Ram is recalling 235,640 2022-2025 Promaster and Ram Promaster vehicles under recall 25V330 because a software error in the security gateway module can keep the rearview camera image from displaying. Without that image, the driver has less view behind the vehicle, which increases crash risk; Ram dealers will update the software free of charge.
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What's wrong?
The security gateway module in an affected 2022-2025 Ram Promaster is an electronic gatekeeper between vehicle systems. It helps modules share the signals that support features such as the rearview camera display when the van is shifted into reverse. The rear visibility system is supposed to show the camera image at the start of each backing event.
On these vans, the security gateway module has a software error that blocks communication between vehicle modules under certain conditions. When that happens, the rearview camera image does not appear during a backing event. The recall repair is a security gateway software update.
The warning sign is visible to the driver. When the vehicle is placed in reverse, the rearview image is not displayed on the screen.
Who's affected?
The scope includes Ram Promaster vans and Braun upfitted Ram Promaster vans, all tied to the same camera-related gateway module.
| 2025 Ram Promaster | Camera |
|---|---|
| 2024 Ram Promaster | Camera |
| 2023 Braun Ram Promaster | Camera |
| 2022 Ram Promaster | Camera |
| Units affected | 235,640 |
The year, model, and upfitter name narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
If the rearview image does not appear when the vehicle is in reverse, the driver has less visibility behind the vehicle and the risk of a crash increases. Use mirrors and check behind the vehicle before backing up, then schedule the recall repair. Repair is free at any franchised Ram dealer.
What should I do?
- Check your VIN to confirm your 2022-2025 Ram Promaster or Ram Promaster is included in this recall.
- Contact a franchised Ram dealer to schedule the free security gateway module software update that fixes the rearview camera display failure.
- Bring the owner letter if you have it. If not, reference recall number 25V330 when you call.
- Call Ram customer service at 800-853-1403 with questions and reference Ram recall 40C.
- Use extra care when backing up until the repair is complete, since the rearview camera image can fail to display.
What happens at the repair
At the dealer, a Ram technician updates the security gateway module software so the rearview camera display command works as intended. The software update and labor are free under the recall. Chrysler used its general reimbursement plan on file for this campaign, so documented out of pocket repair costs tied to this defect are handled through that standard plan. Bring related repair paperwork to the Ram service desk and ask how to submit it under recall 40C.
| Reimbursement | Reimbursement available |
|---|
Timeline
| May 21, 2025 | NHTSA published the recall |
|---|---|
| May 29, 2025 | Dealer notification began |
| May 29, 2025 | Dealer notification ended |
| May 29, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| June 12, 2025 | Owner notification mailed |
Frequently asked questions
What is recall 25V330?
Recall 25V330 covers 235,640 2022-2025 Ram Promaster and Ram Promaster vehicles with security gateway module software that can stop the rearview camera image from displaying. That reduces the driver's rear view and increases crash risk. Ram dealers will update the software for free.
What should I do if my 2022-2025 Ram Promaster is on this recall?
Check your VIN to confirm your specific van is included in recall 25V330. If it is, contact a franchised Ram dealer to schedule the security gateway module software update. Reference recall number 25V330 and Chrysler recall number 40C when you call.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair recall defects at no cost, and Ram dealers will update the security gateway module software free of charge. The free repair applies whether you bought the van new or used.
What is the safety risk?
The rearview camera image can fail to display. That reduces the driver's view of what is behind the van and increases the risk of a crash, especially while backing up. The repair path is the free security gateway module software update at a franchised Ram dealer.
When were owners notified about recall 25V330?
Owner notification letters were mailed June 12, 2025. If you did not receive a letter, check your VIN because mailed notices do not always reach current owners, especially after a used-vehicle sale or address change.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V330000 |
|---|---|
| Ram customer service | 800-853-1403 |
| NHTSA recall # | 25V330 |
| NHTSA recall # (full) | 25V330000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Remedy Instructions (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Investigation Document (PDF) (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →