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Campaign 25V327 Posted July 4, 2025 370 units

2016-2024 Demers Tse, MX164E Recall 25V327: Storage

RN
Reviewed by the RecallNotify editorial team
Published May 19, 2026

Recall 25V327 covers 370 2016-2024 Demers Tse, MX164E, MXP150E, Txe, and Exe vehicles for unsecured equipment. Free at Demers dealers once available.

Demers is recalling 370 2016-2024 Tse, MX164E, MXP150E, Txe, and Exe ambulances because improperly installed cushion equipment storage can leave equipment unsecured inside the ambulance. Items that detach during transit increase the risk of injury, and the Demers dealer repair will be free once available.

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What's wrong?

The molded cushion in these 2016-2024 Demers Tse, MX164E, MXP150E, Txe, and Exe ambulances is part of the equipment storage setup. It is supposed to hold equipment in place inside the ambulance body so gear stays secured while the vehicle is moving or stopping. The cushion depends on anchors, rivet nuts, hinges, and the cover it mounts to staying tight.

On affected ambulances, that attachment system was not built securely enough. The rivet nuts used for the cushion were not suited to the material thickness, some mounting holes were too large, and the installation tool required more precision than the process delivered. Demers also found that the hinge rivets failed before the equipment retention requirement was met.

There is no warning sign before failure. The cushion or the equipment it holds can detach without an earlier dashboard alert, sound, or visible change that reliably tells the crew the anchor system is about to let go.

Who's affected?

Spans five Demers models across 2016-2024, all tied to the carrier/rack component.

2022 Demers Tse Carrier/rack
2021 Demers Tse Carrier/rack
2018 Demers MX164E Carrier/rack
2018 Demers MXP150E Carrier/rack
2019 Demers Tse Carrier/rack
Units affected370
Field incidentsNHTSA has logged 1 field incident to date.

The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific vehicle is included.

What's the safety risk?

Items that detach during transit can move inside the ambulance and increase the risk of injury. Treat any loose cushion assembly as a reason to stop using that seating position and contact a franchised Demers dealer for guidance. Repair will be free at any franchised Demers dealer once available.

What should I do?

  1. Check your VIN to confirm your 2016-2024 Demers Tse, MX164E, MXP150E, Txe, or Exe is included in this recall.
  2. Wait for Demers' owner notice before scheduling the final cushion-assembly replacement.
  3. Call Demers customer service at 1-877-344-9990 with questions and reference recall number 25V327.
  4. Ask Demers when the cushion-assembly replacement that secures the equipment storage opens; the dealer repair is free once available.
  5. Secure equipment before each trip and keep loose items out of the cushion storage area until the repair is complete.

What happens at the repair

At the dealer, a Demers technician will replace the cushion assembly for the equipment storage area once the recall repair is available. That work addresses the unsecured cushion storage described in campaign 25V327. The final dealer repair will be free once it opens, with parts and labor covered under the recall. Until then, ask the dealer whether repair scheduling has opened for your VIN.

Timeline

July 4, 2025 NHTSA published the recall
July 28, 2025 Dealer notification began
July 28, 2025 Interim owner notification (was planned for this date)
August 18, 2025 Owner notification mailed
August 29, 2025 Dealer notification ended

Frequently asked questions

What is recall 25V327?

Recall 25V327 covers 370 2016-2024 Demers Tse, MX164E, MXP150E, Txe, and Exe ambulance vehicles with cushion equipment storage that was not properly installed. Unsecured equipment can detach during transit and increase injury risk. Dealers will replace the cushion assembly for free.

What should I do if my 2016-2024 Demers Tse, MX164E, MXP150E, Txe, or Exe is on this recall?

Check your VIN to confirm your specific ambulance is included in recall 25V327. If it is, contact a franchised Demers dealer or Braun Ambulances customer service at 1-877-344-9990 for current repair timing. Reference recall number 25V327 when you call.

Is the recall repair free?

Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Braun says dealers will replace the cushion assembly free of charge. Parts and labor are covered for included vehicles.

What is the safety risk?

The safety risk is unsecured equipment inside the ambulance. If items detach during transit, they increase the risk of injury to occupants. Confirm the VIN, then follow dealer guidance on the cushion assembly replacement.

What if I bought this Demers ambulance used?

The free recall repair still applies. Federal recall law follows the vehicle, not the first owner. Check your VIN to confirm whether your specific ambulance is included, then reference recall number 25V327 when you contact the dealer or Braun Ambulances customer service.

More information

NHTSA campaign pagenhtsa.gov/vehicle-recalls/25V327000
Demers customer service1-877-344-9990
NHTSA recall #25V327
NHTSA recall # (full)25V327000

Source documents

This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →