Recall 25V321 affects 248 2024-2025 Keystone towable RVs for removable steps that detach. Repair is free at any franchised Keystone dealer.
Keystone is recalling 248 2024-2025 Residence, Retreat, Springdale, Voltage, Fuzion, Hideout, and Raptor trailers under recall 25V321 because removable step assembly bracket bolts can loosen and let the steps detach. Steps that detach while someone is using them increase the risk of injury, and Keystone dealers will complete the repair free of charge.
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What's wrong?
The clip-on entrance step on the 2024-2025 Keystone Residence, Retreat, Springdale, Voltage, Fuzion, Hideout, and Raptor trailers is the removable step assembly used to enter and exit the trailer. The step receiver is the fixed mounting point on the trailer body. The clip-on bracket and its mounting bolts hold the step tight against that receiver so the step stays stable under normal use.
On these Keystone trailers, the receiver for the step was installed without the required thread locking compound. That compound helps keep the mounting bolts from backing out after vibration, road movement, and repeated step use. Without it, the clip-on bracket mounting bolts can loosen, and the step assembly can detach from the trailer.
The warning sign is movement at the step receiver. If the step feels loose, shifts under weight, or the receiver no longer feels firmly attached, the bracket hardware has started to lose its hold.
Who's affected?
Spans 7 Keystone trailer lines across the 2024 and 2025 model years, all tied to the same entrance-step body structure.
| 2025 Keystone Residence | body structure |
|---|---|
| 2025 Keystone Retreat | body structure |
| 2025 Keystone Springdale | body structure |
| 2025 Keystone Voltage | body structure |
| 2024 Keystone Voltage | body structure |
| 2025 Keystone Fuzion | body structure |
| 2025 Keystone Hideout | body structure |
| 2024 Keystone Raptor | body structure |
| Units affected | 248 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
A step that detaches while someone is using it increases the risk of injury. If the step receiver feels loose, stop using that step and arrange service before anyone climbs on it again. Repair is free at any franchised Keystone dealer.
What should I do?
- Check your VIN to confirm your 2024-2025 Keystone Residence, Retreat, Springdale, Voltage, Fuzion, Hideout, or Raptor is included in this recall.
- Contact a franchised Keystone dealer to schedule the free bracket and hardware installation that secures the removable step assembly.
- Bring the owner letter if you have it, and reference recall number 25V321 when you call.
- Stop using any removable step assembly that feels loose or shifts until the dealer repair is complete.
What happens at the repair
At the dealer, a Keystone technician installs a new bracket and hardware for the removable step assembly, then checks that the clip on bracket mounting bolts are secure. The recall repair is free, with parts and labor covered. Keystone has a manufacturer reimbursement plan on file, and new vehicles are covered under warranty. If you already paid for a related step assembly or bracket repair before the owner notice, ask Keystone customer service or the service desk how to submit documentation under that plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| May 15, 2025 | NHTSA published the recall |
|---|---|
| June 13, 2025 | Owner notification mailed |
| July 7, 2025 | Dealer notification began |
| July 7, 2025 | Dealer notification ended |
Frequently asked questions
What is recall 25V321?
Recall 25V321 covers 248 2024-2025 Keystone travel trailers equipped with a removable step assembly. The clip-on bracket mounting bolts can loosen, letting the steps detach. Keystone dealers will install a new bracket and hardware for free.
What should I do if my 2024-2025 Keystone Residence, Retreat, Springdale, Voltage, Fuzion, Hideout, or Raptor is on this recall?
Check your VIN to confirm your specific trailer is included in recall 25V321. If it is, contact a Keystone dealer to schedule the new bracket and hardware installation. Reference recall number 25V321 or Keystone recall 25-468 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Keystone dealers will install the new removable-step bracket and hardware free of charge, including parts and labor.
What is the safety risk?
The safety risk is injury from steps detaching while someone uses them. The recall involves clip-on bracket mounting bolts that can loosen on the removable step assembly. Until the repair is complete, avoid using steps that feel loose and arrange dealer service.
When were owners notified about this recall?
Owner notification letters were scheduled for July 7, 2025. If you bought the trailer used or never received a letter, check your VIN and call Keystone customer service at 1-866-425-4369 with recall number 25V321 or Keystone recall 25-468.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V321000 |
|---|---|
| Keystone customer service | 1-866-425-4369 |
| NHTSA recall # | 25V321 |
| NHTSA recall # (full) | 25V321000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →