Recall 25V312 affects 12,219 2021-2022 Ford Bronco vehicles because the rearview camera image stays on. The software update is free at any franchised Ford dealer.
Ford is recalling 12,219 2021-2022 Bronco SUVs with 8-inch SYNC screens because an earlier recall repair did not fix the rearview camera display. The image can stay on screen after the vehicle leaves reverse, which can distract the driver and increase crash risk; the Ford dealer repair will be free once available.
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What's wrong?
The SYNC software controls the 8-inch infotainment screen in the 2021-2022 Ford Bronco. Part of that screen's job is to show the rearview camera image while the vehicle is backing up, then return to the normal display after the backing event ends.
These Broncos were already repaired under recall 22V-825, but the repair did not install the correct software on every included vehicle. Ford says the dealer service tool was supposed to upload the latest software from Ford, but for affected Broncos, it installed software that did not contain the intended fix. That leaves the rearview camera image on the screen after backing has ended, which is why Ford says the vehicles do not meet the rear visibility standard.
There is no warning sign before failure. The issue shows up as the rear camera image staying on the display after the vehicle is no longer backing up.
Who's affected?
Covers Bronco SUVs from both model years using the same SYNC software tied to the camera system.
| 2021 Ford Bronco | Camera |
|---|---|
| 2022 Ford Bronco | Camera |
| Units affected | 12,219 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not confirm inclusion. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
A rearview image that stays on after you shift out of reverse can pull attention from the road and increase the risk of a crash. If the display behaves this way, drive cautiously and schedule the software update with a dealer. Repair will be free at any franchised Ford dealer once available.
What should I do?
- Check your VIN to confirm your 2021-2022 Ford Bronco is included in this recall.
- Contact a franchised Ford dealer to ask for the free SYNC software update that fixes the rearview camera image remaining on screen after shifting out of reverse.
- Bring the Ford owner letter if you received one, and reference recall number 25V312 when you call.
- Avoid relying on the screen after backing up until the software update is complete; check mirrors and surroundings before driving forward.
What happens at the repair
At the dealer, a Ford technician will update the SYNC module software that controls the infotainment system and rearview camera display. The final dealer repair will be free once available, with parts and labor covered under the recall. If you already paid for this SYNC software repair before the recall notice, ask Ford customer service about reimbursement under Ford's recall reimbursement plan. Keep receipts and repair paperwork with your service file.
| Reimbursement | Reimbursement available |
|---|
Timeline
| May 9, 2025 | NHTSA published the recall |
|---|---|
| June 4, 2025 | Dealer notification began |
| June 4, 2025 | Dealer notification ended |
| June 18, 2025 | Owner notification mailed |
Frequently asked questions
What is recall 25V312?
Recall 25V312 covers 12,219 2021-2022 Ford Bronco vehicles with 8-inch SYNC infotainment screens that were repaired incorrectly under recall 22V-825. The rearview camera image can stay on after backing ends, and Ford dealers will update the SYNC module software for free.
What should I do if my 2021-2022 Ford Bronco is on this recall?
Check your VIN to confirm your specific Bronco is included in recall 25V312. If it is, contact a franchised Ford dealer to schedule the SYNC module software update. Reference Ford recall number 25C14 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Ford's remedy says dealers will update the SYNC module software free of charge at any franchised Ford dealer.
What is the safety risk?
The safety risk is driver distraction. If the rearview camera image stays on after the Bronco shifts out of reverse, the display can distract the driver and increase crash risk. The dealer software update addresses that camera display problem.
When were owners notified about recall 25V312?
Ford mailed owner notification letters on June 18, 2025. If you bought the Bronco used or never received the letter, check your VIN to confirm whether your vehicle is included, then call a franchised Ford dealer and reference Ford recall number 25C14.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V312000 |
|---|---|
| Ford customer service | 1-866-436-7332 |
| NHTSA recall # | 25V312 |
| NHTSA recall # (full) | 25V312000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →