Recall 25V304 affects 130 2024-2025 Heartland Cyclone fifth wheels because removable steps can detach. Repair is free at any franchised Heartland dealer.
Heartland is recalling 130 2024-2025 Cyclone fifth wheels because bolts on the removable step assembly's clip-on brackets can loosen, letting the steps detach. Steps that detach while someone is using them increase the risk of injury, and Heartland dealers will inspect and secure the mounting bolts free of charge.
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What's wrong?
The removable step assembly on 2024-2025 Heartland Cyclone fifth wheels uses a clip-on bracket to hold the steps to the trailer body. That bracket is the mount you step onto when entering or leaving the unit, so the bolts and receiver have to stay tight under repeated foot traffic.
In NHTSA campaign 25V304, the problem is the clip-on bracket mounting bolts. MorRyde did not properly install the thread-locking compound during production. That compound is a liquid applied to bolt threads to help keep fasteners from backing out. Without it, the bracket hardware can loosen and the steps can detach from the fifth wheel.
The warning sign is movement at the bracket receiver. If the receiver on the bracket spins, it can unscrew from the installed bracket, which means the step assembly is no longer secured the way it should be.
Who's affected?
Covers the 2024 and 2025 model years, with the same removable-step clip-on bracket listed for both.
| 2025 Heartland Cyclone | body structure |
|---|---|
| 2024 Heartland Cyclone | body structure |
| Units affected | 130 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
If the step bracket receiver spins, it can unscrew from the installed bracket and let the step detach while someone is using it. That creates an injury risk for anyone entering or leaving the Cyclone. Check the step before use and schedule the bracket replacement soon. Repair is free at any franchised Heartland dealer.
What should I do?
- Check your VIN to confirm your 2024-2025 Heartland Cyclone is included in this recall.
- Contact a franchised Heartland dealer to schedule the free clip-on bracket replacement that secures the removable steps.
- Bring the recall notice if Heartland mailed one. If not, reference recall number 25V304 when you call.
- Avoid using the removable steps until the bracket repair is complete.
What happens at the repair
At the dealer, a Heartland technician replaces the clip-on bracket for the removable step assembly. The replacement part and labor are free under the recall. If you already paid out of pocket for a repair tied to this bracket or step assembly defect, Heartland's standard reimbursement plan covers documented expenses. Bring your repair paperwork and receipts to the service desk so the dealer can confirm the claim path with Heartland customer service.
| Reimbursement | Reimbursement available |
|---|
Timeline
| May 9, 2025 | NHTSA published the recall |
|---|---|
| June 19, 2025 | Owner notification mailed |
| June 27, 2025 | Dealer notification began |
| June 27, 2025 | Dealer notification ended |
| June 27, 2025 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 25V304?
Recall 25V304 covers 130 2024-2025 Heartland Cyclone fifth wheels with a removable step assembly. The clip-on bracket mounting bolts can loosen, allowing the steps to detach while in use and increasing injury risk. Heartland dealers will replace the clip-on bracket for free.
What should I do if my 2024-2025 Heartland Cyclone is on this recall?
Check your VIN to confirm your specific fifth wheel is included in recall 25V304. If it is, contact a franchised Heartland dealer to schedule the clip-on bracket replacement. Reference recall number 25V304 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Heartland dealers will replace the clip-on bracket free of charge, including covered parts and labor.
Is it safe to use the removable steps before the repair?
Use caution around the removable steps until a Heartland dealer completes the repair. In recall 25V304, loose mounting bolts can let the steps detach while in use, increasing injury risk. Stop using the steps if they feel loose and call Heartland customer service at 1-877-262-8032.
What if I bought my Heartland Cyclone used?
The free recall repair still applies. Recall coverage follows the VIN, not the first owner. If Heartland never mailed you a notice, check your VIN to confirm whether your specific Cyclone is included, then schedule the bracket replacement with a franchised Heartland dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V304000 |
|---|---|
| Heartland customer service | 1-877-262-8032 |
| NHTSA recall # | 25V304 |
| NHTSA recall # (full) | 25V304000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →