Recall 25V297 affects 778 2025 Ram 2500 and 3500 trucks for an inaccurate gear selection display. Repair is free at any franchised Ram dealer.
Ram is recalling 778 2025 Ram 2500 and 3500 trucks with a 3.5-inch cluster and column shifter because a software error can show the wrong gear selection. An inaccurate display can mislead the driver, lead to unexpected vehicle movement, and increase crash risk; Ram dealers will complete the free repair.
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What's wrong?
The instrument cluster in the 2025 Ram 2500 and 3500 trucks is the display panel in front of the driver. On trucks with the 3.5-inch cluster and a column shifter, it shows the PRND gear position, meaning park, reverse, neutral, or drive. That display is supposed to match the physical shifter position after the driver moves the column shifter.
On affected trucks, a software error in the cluster can delay the gear selection display. The shifter position changes first, but the PRND indicator on the screen lags behind. During that delay, the display does not accurately show the selected gear, which is why the recall is tied to the control and display standard.
There is no separate warning sign before the display problem. The thing to watch for is the delay itself: after moving the column shifter, the cluster takes longer than expected to show the new gear position.
Who's affected?
Covers the 2500 and 3500 pickup truck classes, with the same instrument-panel cluster tied to both instrument-panel and gear-position display functions.
| 2025 Ram 2500 | instrument panel |
|---|---|
| 2025 Ram 2500 | automatic transmission |
| 2025 Ram 3500 | instrument panel |
| 2025 Ram 3500 | automatic transmission |
| Units affected | 778 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching 2025 Ram 2500 or 3500 does not confirm inclusion. Check your VIN to confirm whether your specific pickup truck is included.
What's the safety risk?
An inaccurate gear display can show a gear that does not match the actual column shift position. That mismatch can mislead the driver, allow unexpected vehicle movement, and increase crash risk. If the display lags after shifting, confirm the truck is in the intended gear before moving. Repair is free at any franchised Ram dealer.
What should I do?
- Check your VIN to confirm your 2025 Ram 2500 or 3500 is included in this recall.
- Contact a franchised Ram dealer to schedule the free cluster software update that fixes the inaccurate gear selection display.
- Bring the recall notice if Ram mailed one. If not, reference recall number 25V297 when you call.
- Confirm the gear selector display before moving or exiting the truck until the update is complete.
- Call Ram customer service at 800-853-1403 with questions about recall number 25V297.
What happens at the repair
At the dealer, a Ram technician updates the instrument cluster software so the gear selection display shows the selected gear correctly. The software update and labor are free under recall 25V297. If you paid yourself for a related cluster software or gear display repair before the owner notice, FCA US's standard reimbursement plan covers eligible costs incurred before the notice. Keep your repair paperwork and payment documentation, then ask the dealer or Chrysler customer service how to submit the claim under that plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| May 8, 2025 | NHTSA published the recall |
|---|---|
| May 15, 2025 | Dealer notification began |
| May 15, 2025 | Dealer notification ended |
| May 22, 2025 | Owner notification mailed |
| June 5, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| June 5, 2025 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 25V297?
Recall 25V297 covers 778 2025 Ram 2500 and 3500 trucks equipped with a 3.5-inch cluster and column shifter. A software error can make the gear selection display inaccurate, which can mislead the driver about the selected gear. Dealers will update the cluster software for free.
What should I do if my 2025 Ram 2500 or 3500 is on this recall?
Check your VIN to confirm your specific truck is included in recall 25V297. If it is, contact a franchised Ram dealer to schedule the free cluster software update. Reference recall number 25V297 and Ram recall number 36C when you call.
Is the recall repair free?
Yes. Ram's remedy for this recall says dealers will update the cluster software free of charge. Federal recall law also requires the manufacturer to repair the defect at no cost at a franchised dealer.
What is the safety risk?
The risk is unexpected vehicle movement from an inaccurate gear display. If the display shows the wrong gear, the driver can be misled about what gear is actually selected, increasing the risk of a crash. The free dealer repair updates the cluster software.
When were owners notified about recall 25V297?
Owner notification letters were mailed May 22, 2025. If you bought the truck used or never received a letter, the VIN still decides whether the recall applies. Check your VIN, then call a Ram dealer if your truck is included.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V297000 |
|---|---|
| Ram customer service | 800-853-1403 |
| NHTSA recall # | 25V297 |
| NHTSA recall # (full) | 25V297000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →