Recall 25V278 covers 453 2023-2025 Forest River Bus transit buses for incorrect entry-door ground wiring. Repair is free at any franchised Forest River Bus dealer.
Forest River Bus is recalling 453 2023-2025 Glaval Entourage, Universal, and Champion Bus transit buses because of an incorrect entry door ground wire connection to the positive side of the battery instead of the negative ground. The incorrect connection increases the risk of a fire, and Forest River Bus dealers will complete the repair free of charge.
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What's wrong?
The 12V wiring for the entry door carries low-voltage power and ground for the door equipment on 2023-2025 Forest River Bus Glaval Entourage, Universal, and Champion Bus transit buses. The ground wire is the return path back to the battery's negative side, which lets the circuit complete its normal job without putting battery power where a ground connection belongs.
On these buses, the entry door ground wire was connected to the positive side of the battery instead of the negative ground. Forest River Bus traced the issue to a manufacturing error tied to buses built with a specific entry door option. That puts the replacement focus on the 12V wiring for the door circuit, not on the whole electrical system.
There is no warning sign before failure. An owner or operator should not expect a dashboard message, noise, or other clear symptom from the entry door wiring before the problem shows up.
Who's affected?
Covers the Glaval Entourage, Universal, and Champion Bus across the 2023, 2024, and 2025 model years, all using the same 12V wiring.
| 2024 Forest River Bus Glaval Entourage | wiring |
|---|---|
| 2024 Glaval Bus Universal | wiring |
| 2023 Glaval Bus Universal | wiring |
| 2024 Forest River Bus Champion Bus | wiring |
| 2023 Forest River Bus Champion Bus | wiring |
| 2025 Forest River Bus Champion Bus | wiring |
| 2025 Forest River Bus Glaval Entourage | wiring |
| Units affected | 453 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year, make, and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
An incorrect ground connection at the entry door increases the risk of a fire. There is no warning sign listed for owners, so schedule the wiring repair soon and do not wait for a symptom before calling the dealer. Repair is free at any franchised Forest River Bus dealer.
What should I do?
- Check your VIN to confirm your 2023-2025 Forest River Bus Glaval Entourage, Universal, or Champion Bus is included in this recall.
- Contact a franchised Forest River Bus dealer to schedule the free entry-door wiring repair that corrects the battery ground connection.
- Bring the owner letter if you have it. If not, reference recall number 25V278 when you call.
- Ask Forest River Bus customer service at 800-348-7440 about scheduling questions or dealer availability.
What happens at the repair
At the dealer, a Forest River Bus technician repairs the entry door wiring so the ground wire is connected correctly, rather than tied to the positive side of the battery. The recall repair is free, with parts and labor covered. Forest River Bus used its general reimbursement plan for this campaign, so owners who already paid for an entry door wiring repair should ask customer service how to submit documentation for review.
| Reimbursement | Reimbursement available |
|---|
Timeline
| April 25, 2025 | NHTSA published the recall |
|---|---|
| June 2, 2025 | Owner notification mailed |
| June 4, 2025 | Dealer notification began |
| June 4, 2025 | Dealer notification ended |
| June 4, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| June 4, 2025 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 25V278?
Recall 25V278 covers 453 2023-2025 Forest River Bus transit buses with entry door wiring that has the ground wire connected to the positive side of the battery instead of the negative ground. That incorrect connection increases fire risk. Dealers will repair the entry door wiring for free.
What should I do if my 2023-2025 Forest River Bus Glaval Entourage, Universal, or Champion Bus is on this recall?
Check your VIN to confirm your specific bus is included in recall 25V278. If it is, contact a franchised Forest River Bus dealer to schedule the entry door wiring repair. Reference recall number 25V278 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Forest River Bus dealers will repair the entry door wiring free of charge, including parts and labor, for buses included in recall 25V278.
What is the safety risk?
The safety risk is fire. The entry door ground wire is incorrectly connected to the positive side of the battery instead of the negative ground, which creates an incorrect ground connection. Forest River Bus says that condition increases the risk of a fire.
When were owners notified about this recall?
Forest River Bus mailed owner notification letters on June 2, 2025. If you bought the bus used or never received a letter, check your VIN and call a franchised Forest River Bus dealer or Forest River Bus customer service at 800-348-7440.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V278000 |
|---|---|
| Forest River Bus customer service | 800-348-7440 |
| NHTSA recall # | 25V278 |
| NHTSA recall # (full) | 25V278000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →