Recall 25V270 affects 160,729 2015 F-250, F-350, F-450, Expedition, Navigator, and Mkc vehicles for rearview camera failure. Repair is free at any franchised Ford dealer.
Ford is recalling 160,729 2015 F-250, F-350, F-450, Expedition, Navigator, and Mkc vehicles because a loose or damaged rearview camera connector can leave the screen blank or distorted. That reduces the driver's view behind the vehicle and increases crash risk, and Ford dealers will complete the recall repair free of charge.
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What's wrong?
The rearview camera on the affected 2015 F-250, F-350, F-450, Expedition, Navigator, and Mkc vehicles is part of the back-over prevention system. When the vehicle is in reverse, the camera sends an image to the display so the driver can see the area behind the vehicle before backing up.
On these vehicles, the camera's printed circuit board terminal header connector, the small electrical connection that passes the camera signal through the circuit board, can be loose or damaged. Ford traced the problem to supplier manufacturing issues: a damaged solder oven that affected header placement and poor pin alignment, plus a tooling change that reduced terminal contact force. Over time, that weak connection can corrode from movement and contact wear, interrupting the camera signal.
What the driver sees is a blank or distorted rearview image. There is no warning sign before failure.
Who's affected?
Covers 6 Ford and Lincoln nameplates from the 2015 model year, all tied to the same rearview camera component. VINs became searchable on May 5, 2025.
| 2015 Ford F-250 | Camera |
|---|---|
| 2015 Ford Expedition | Camera |
| 2015 Lincoln Navigator | Camera |
| 2015 Lincoln Mkc | Camera |
| 2015 Ford F-450 | Camera |
| 2015 Ford F-350 | Camera |
| Units affected | 160,729 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific vehicle.
What's the safety risk?
A blank or distorted rearview camera image reduces the driver's view behind the vehicle and increases the risk of a crash. There is no warning sign before the image fails, so check the display before backing up and schedule the camera replacement soon. Repair is free at any franchised Ford dealer.
What should I do?
- Check your VIN to confirm your 2015 Ford F-250, Expedition, F-450, F-350, Lincoln Navigator, or Lincoln Mkc is included in this recall.
- Contact a franchised Ford dealer to schedule the free rearview camera replacement that fixes the blank or distorted image.
- Bring the recall notice if Ford mailed one, and reference recall number 25V270 and Ford recall 25S42 when you call.
- Avoid relying only on the rearview camera until the repair is complete; check mirrors and look behind the vehicle before backing up.
- Call Ford Customer Service at 1-866-436-7332 with questions about the recall or repair scheduling.
What happens at the repair
At the dealer, a Ford technician replaces the rearview camera assembly covered by this recall. The loose or damaged printed circuit board terminal header connector is handled by replacing the camera, not by asking the owner to monitor the image. Parts and labor are free under the recall. Ford's reimbursement plan covers qualifying owner-paid rearview camera repairs made before the recall notice. Bring repair invoices, payment records, and any related paperwork to the service desk or contact Ford Customer Service to start the claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| April 23, 2025 | NHTSA published the recall |
|---|---|
| April 28, 2025 | Dealer notification began |
| April 28, 2025 | Dealer notification ended |
| May 5, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| May 5, 2025 | Interim owner notification (was planned for this date) |
| October 16, 2025 | Owner notification mailed |
Frequently asked questions
What is recall 25V270?
Recall 25V270 covers 160,729 2015 Ford F-250, Expedition, Navigator, Mkc, F-450, and F-350 vehicles with a rearview camera connector problem. The camera image can go blank or look distorted, reducing the driver's view behind the vehicle and increasing crash risk. Ford dealers will replace the rearview camera for free.
What should I do if my 2015 Ford F-250, Expedition, Navigator, Mkc, F-450, or F-350 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 25V270. If it is, contact a franchised Ford dealer to schedule the rearview camera replacement. Reference Ford recall number 25S42 when you call. The dealer repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Ford's remedy says dealers will replace the rearview camera free of charge. Parts and labor are covered at any franchised Ford dealer handling this recall.
What is the safety risk?
The safety risk is reduced rear visibility. A blank or distorted rearview camera image limits what the driver can see behind the vehicle, increasing the risk of a crash while backing up. Use mirrors and direct checks carefully until the camera is replaced.
When were owners notified about recall 25V270?
Ford mailed owner notification letters on October 16, 2025. If you bought the vehicle used or moved after that mailing, check your VIN instead of relying on the letter. Reference recall 25V270 or Ford recall number 25S42 when contacting the dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V270000 |
|---|---|
| Ford customer service | 1-866-436-7332 |
| NHTSA recall # | 25V270 |
| NHTSA recall # (full) | 25V270000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
- Download Misc. Document (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →