Recall 25V268 affects 163 2022-2025 Utilimaster Aeromaster vehicles for loose suspension seat fasteners. Repair is free at any franchised Utilimaster dealer.
Utilimaster is recalling 163 2022-2025 Aeromaster upfit vehicles because suspension seat mounting fasteners were not tightened correctly. Loose seat hardware can keep the seat from properly restraining an occupant during a crash, increasing injury risk; Utilimaster dealers will inspect and repair the mounting fasteners free of charge.
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What's wrong?
The Magnum suspension seat fasteners on the 2022-2025 Utilimaster Aeromaster hold the suspension seat to its mounting structure. A suspension seat is built to absorb road shock for the driver, but it still depends on properly tightened critical fasteners to keep the seat anchored and aligned.
On affected Aeromaster vehicles, those seat mounting fasteners were not tightened correctly during installation. The issue traces to a personnel change in the work area where the suspension seats were installed. If the fasteners are loose or missing proper torque, the seat is not secured the way the seating system requires.
An owner is not promised a clear warning sign before failure. A seat mounting fastener can be loose, and it can fail without warning.
Who's affected?
Spans the 2022, 2023, 2024, and 2025 model years, all tied to the same seat assembly fastener issue.
| 2025 Utilimaster Aeromaster | seat assembly |
|---|---|
| 2022 Utilimaster Aeromaster | seat assembly |
| 2023 Utilimaster Aeromaster | seat assembly |
| 2024 Utilimaster Aeromaster | seat assembly |
| Units affected | 163 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
Loose seat fasteners can keep the seat from properly restraining an occupant in a crash, which increases the risk of injury. A fastener can be loose or fail without warning, so schedule the inspection soon and avoid delaying seat repairs. Repair is free at any franchised Utilimaster dealer.
What should I do?
- Check your VIN to confirm your 2022-2025 Utilimaster Aeromaster is included in this recall.
- Contact your nearest franchised Utilimaster dealer to schedule the free inspection and fastener service that tightens or replaces loose suspension seat mounting fasteners.
- Bring the recall notice if Utilimaster has mailed one. If not, reference recall number 25V268 when you call.
- Avoid using the affected suspension seat until the dealer completes the inspection and repair.
What happens at the repair
At the dealer, a Utilimaster technician inspects the suspension seat mounting fasteners and tightens or replaces any fasteners that do not meet the recall repair standard. The inspection, replacement parts, and labor are free under the recall. Utilimaster uses the manufacturer's standard reimbursement plan for this campaign. If you've already paid for a related seat mounting fastener repair before the recall notice, bring receipts or prior repair paperwork to the service desk so the claim can be reviewed.
| Reimbursement | Reimbursement available |
|---|
Timeline
| April 22, 2025 | NHTSA published the recall |
|---|---|
| May 7, 2025 | Dealer notification began |
| May 7, 2025 | Interim owner notification (was planned for this date) |
| May 22, 2025 | Owner notification mailed |
| May 23, 2025 | Dealer notification ended |
Frequently asked questions
What is recall 25V268?
Recall 25V268 covers 163 2022-2025 Utilimaster Aeromaster vehicles with suspension seat mounting fasteners that were improperly tightened. Loose fasteners can prevent the seat from properly restraining an occupant in a crash. Dealers will inspect and tighten or replace the fasteners for free.
What should I do if my 2022-2025 Utilimaster Aeromaster is on this recall?
Check your VIN to confirm your specific Aeromaster is included in recall 25V268. If it is, contact a franchised Utilimaster dealer to schedule the seat-fastener inspection and repair. Reference recall number 25V268 or Shyft recall 25-09 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. For recall 25V268, the dealer will inspect the suspension seat mounting fasteners and tighten or replace them as needed, free of charge.
What is the safety risk?
The risk is that a seat with loose fasteners can fail to properly restrain an occupant during a crash. That increases the risk of injury. The fix is a dealer inspection of the seat mounting fasteners, followed by tightening or replacement where needed.
When were owners notified about recall 25V268?
Owner notification letters were scheduled for May 7, 2025. If you bought the Aeromaster used or never received a letter, check your VIN to confirm whether your specific vehicle is included, then call a franchised Utilimaster dealer for the free repair.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V268000 |
|---|---|
| Utilimaster customer service | 1-800-237-7806 |
| NHTSA recall # | 25V268 |
| NHTSA recall # (full) | 25V268000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Report (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →