Recall 25V265 covers 24 2025 Highland Ridge Tt Go Play travel trailers with incorrect GAWR, tire, and rim labels. New labels are free by mail.
Highland Ridge Tt is recalling 24 2025 Go Play travel trailers because the certification and tire information labels list the wrong axle weight rating and tire or rim size. Incorrect label information can lead to an overloaded trailer and a higher crash risk, and Highland Ridge Tt dealers will complete the recall repair free of charge.
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What's wrong?
The certification label and Tire and Loading Information Label on a 2025 Highland Ridge Tt Go Play travel trailer tell an owner and service shop how the trailer is rated. They list the gross axle weight rating, called GAWR, along with the approved tire size and rim size. Those details guide tire replacement, wheel fitment, and loading decisions.
On affected trailers, an engineering software data printing error put the wrong GAWR, tire size, and rim size on those labels. The trailer hardware is not described as the changed part in this recall. The problem is that the printed label does not match the correct rating and fitment information, so an owner or technician relying on it gets the wrong specifications.
There is no warning sign before failure. For this recall, that means the trailer does not give a sound, light, or driving symptom that points to the label error. The label itself is the issue to check.
Who's affected?
| 2025 Highland Ridge Tt Go Play | vehicle label (placard or certification) |
|---|---|
| Units affected | 24 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2025 Highland Ridge Tt Go Play trailer is on the list. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
Incorrect weight and tire size labels can lead you to load the Go Play trailer beyond its safe limits, which increases the risk of a crash. There is no warning sign that the label information is wrong, so confirm your VIN and use the corrected label once received. Repair is free at any franchised Highland Ridge Tt dealer.
What should I do?
- Check your VIN to confirm your 2025 Highland Ridge Tt Go Play is included in this recall.
- Contact Highland Ridge Tt customer service at 1-800-283-8267 to request the free corrected certification and tire information labels.
- Reference recall number 25V265 and Highland Ridge recall 9904628 when you call.
- Replace the incorrect labels with the mailed labels so the trailer shows the correct GAWR, tire size, and rim size information.
- Avoid loading or towing the trailer based on the old labels before the corrected labels are installed.
What happens at the repair
Highland Ridge Tt will mail replacement certification and tire information labels to owners at no charge. The corrected labels address the GAWR, tire size, and rim size information covered by recall 25V265. The remedy does not describe a dealer labor step, and the replacement labels are free under the recall. If you already paid for corrected label work before the recall, Highland Ridge Tt's standard reimbursement plan covers documented repair costs. Keep the repair invoice or proof of payment with your recall paperwork so customer service can review the claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| April 21, 2025 | NHTSA published the recall |
|---|---|
| May 12, 2025 | Owner notification mailed |
| May 23, 2025 | Dealer notification began |
| May 23, 2025 | Dealer notification ended |
| May 23, 2025 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 25V265?
Recall 25V265 covers 24 2025 Highland Ridge Tt Go Play travel trailers with certification and tire information labels that list the wrong axle weight rating, tire size, and rim size. Incorrect label information can lead to an overloaded trailer, increasing crash risk. Jayco will mail replacement labels for free.
What should I do if my 2025 Highland Ridge Tt Go Play is on this recall?
Check your VIN to confirm your specific trailer is included in recall 25V265. If it is, use the replacement labels Jayco sends, and call Highland Ridge Tt customer service at 1-800-283-8267 with questions. Reference Highland Ridge Tt recall number 9904628 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to correct the defect at no cost. For recall 25V265, Jayco will mail the corrected certification and tire information labels free of charge.
What is the safety risk?
The risk is an overloaded trailer. The incorrect axle weight rating, tire size, and rim size information can cause an owner to load or equip the trailer outside its correct limits, increasing the risk of a crash.
When were owners notified about recall 25V265?
Owner notification letters were mailed May 12, 2025. If you bought the trailer used or never received a letter, check your VIN to confirm whether your 2025 Highland Ridge Tt Go Play is included.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V265000 |
|---|---|
| Highland Ridge Tt customer service | 1-800-283-8267 |
| NHTSA recall # | 25V265 |
| NHTSA recall # (full) | 25V265000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Owner Notice (PDF)
- Download Quarterly Report (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →