Recall 25V250 covers 103 2014-2016 Altec Aerial Device units for cracked mounting-frame side plates. Repair is free at any franchised Altec dealer.
Altec is recalling 103 2014-2016 Aerial Device units because cracks can form in the mounting frame legs and break the side plate. If that side plate breaks, the pedestal and truck frame can separate, raising the risk of injury; Altec dealers will complete the recall repair free of charge.
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What's wrong?
The mounting frame side plate on a 2014-2016 Altec Aerial Device is part of the frame structure that supports the aerial equipment where it is mounted to the truck. It helps carry loads from the boom, crane, or ladder equipment into the mounting frame so the structure stays aligned during use.
On included units, cracks can develop in the legs of the mounting frame. If those cracks grow, the mounting frame side plate can break, reducing the strength of the mount that supports the aerial equipment. The recall repair adds a reinforcement plate, which gives the frame a higher safety margin than the original design.
The warning sign is visible cracking in the mounting frame. Altec says a crack should be found during a preoperational check or periodic inspection, so operators should look closely at the mounting frame area before using the aerial device.
Who's affected?
The recalled mounting frame side plate is identified as part 970601936, and it appears under both boom/crane/ladder and frame structure components.
| 2016 Altec Aerial Device | Boom/crane/ladder |
|---|---|
| 2016 Altec Aerial Device | body or structural component |
| 2015 Altec Aerial Device | Boom/crane/ladder |
| 2015 Altec Aerial Device | body or structural component |
| 2014 Altec Aerial Device | Boom/crane/ladder |
| 2014 Altec Aerial Device | body or structural component |
| Units affected | 103 |
| Field incidents | NHTSA has logged 1 field incident to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
A cracked mounting frame side plate can break. If it does, the pedestal can separate from the truck frame and increase the risk of injury. If an inspection finds a crack, stop using the equipment and arrange service. Repair is free at any franchised Altec dealer.
What should I do?
- Check your VIN to confirm your 2014-2016 Altec Aerial Device is included in this recall.
- Contact Altec customer service at 1-877-462-5832 for the mounting-frame side-plate inspection instructions.
- Schedule the free side-plate repair or repair-kit installation if the inspection finds cracks in the mounting frame.
- Reference recall number 25V250 and Altec recall CSN 3215 when you call.
- Keep the aerial device out of service if cracks are found until Altec completes the repair.
What happens at the repair
Altec provides inspection instructions so owners can check the mounting frame side plates for cracks. If cracks are found, an Altec technician repairs the side plates as needed or provides a repair kit. The recall repair is free, including required parts and labor. Altec lists a general reimbursement plan for this recall. If you already paid for a related side plate or mounting frame repair, contact Altec customer service and ask what documentation it needs to review your reimbursement claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| April 7, 2025 | Owner notification mailed |
|---|---|
| April 17, 2025 | NHTSA published the recall |
| April 17, 2025 | Dealer notification began |
| April 17, 2025 | Dealer notification ended |
| April 17, 2025 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 25V250?
Recall 25V250 covers 103 2014-2016 Altec Aerial Device units with mounting frame side plates that can crack. A broken side plate can let the pedestal separate from the truck frame, increasing injury risk. Altec's remedy is inspection instructions, then repair or a repair kit at no charge when cracks are found.
What should I do if my 2014-2016 Altec Aerial Device is on this recall?
Check your VIN to confirm your specific unit is included in recall 25V250. If it is, contact Altec customer service at 1-877-462-5832 and reference Altec recall CSN 3215. Follow Altec's inspection instructions before continued work use, and arrange the free repair or repair kit if cracks are found.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to provide the recall remedy at no cost. Altec will provide inspection instructions and, if cracks are found in the mounting frame side plates, will repair the side plates or provide a repair kit free of charge.
What is the safety risk?
The safety risk is pedestal and truck frame separation if a cracked mounting frame side plate breaks. That separation increases the risk of injury during use. If your VIN is included, use Altec's inspection instructions and contact Altec before putting the aerial device back into service.
What warning signs should I watch for?
Watch for visible cracks in the mounting frame side plates during the inspection Altec describes. The recall centers on cracks in the legs of the mounting frame that can progress to side plate breakage. If cracks are present, contact Altec and arrange the free repair or repair kit.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V250000 |
|---|---|
| Altec customer service | 1-877-462-5832 |
| NHTSA recall # | 25V250 |
| NHTSA recall # (full) | 25V250000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →