Recall 25V243 covers 15 2025 Prevost H3-45 and X3-45 motorcoaches with hard-to-open emergency exit windows. Repair will be free once available.
Prevost is recalling 15 2025 H3-45 and X3-45 motorcoaches because the emergency exit window release mechanism can be difficult to open. In an emergency, that defect can delay passengers from exiting and increase injury risk; the Prevost dealer repair will be free once the final remedy is available.
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What's wrong?
The 2025 Prevost H3-45 and X3-45 motorcoaches use emergency exit windows as a backup path out of the coach. Each window has a rotary latch, which is the release mechanism that lets the window open when someone needs to exit during an emergency. That latch has to move with enough clearance and the right adjustment so the window opens when pulled.
On affected coaches, the emergency exit window mechanism was not adjusted correctly during manufacturing. The part itself is not described as defective. The problem is the fit and adjustment of the release mechanism, which can make the window hard to open and leave the coach out of compliance with the emergency exit standard. The recall repair adjusts the windows so the exits open as required.
During periodic maintenance or a pre-trip inspection, a driver or technician can notice the warning sign: the emergency exit takes extra force to open. Treat that as a sign the window release needs dealer attention under recall 25V243.
Who's affected?
Both Prevost coach lines use the same emergency exit window latching mechanism.
| 2025 Prevost H3-45 | body or structural component |
|---|---|
| 2025 Prevost X3-45 | body or structural component |
| Units affected | 15 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
Emergency exits that need extra force can slow passengers during an emergency and increase the risk of injury. If an exit window feels hard to open during maintenance or a pre-trip inspection, keep it flagged for service and schedule the recall work soon. Repair will be free at any franchised Prevost dealer once available.
What should I do?
- Check your VIN to confirm your 2025 Prevost H3-45 or X3-45 is included in this recall.
- Watch for Prevost's owner letter mailed August 28, 2025 if you have not received it.
- Contact Prevost customer service at 1-866-870-2046 and reference recall number 25V243 when you ask about the free emergency-exit window inspection.
- Schedule the emergency-exit window inspection and adjustment when Prevost confirms the repair is ready.
- Keep emergency exit windows clear and report any difficult-to-open release mechanism to Prevost before the motorcoach is placed in service.
What happens at the repair
The final dealer repair is still under development. Once Prevost opens the repair, a Prevost technician will inspect the emergency exit windows and adjust the release mechanisms as needed so the windows open properly in an emergency. The dealer repair will be free once available, with parts and labor covered under the recall. Until scheduling opens, keep the owner letter with the vehicle records and contact Prevost customer service or a Prevost dealer with campaign SR25-10 if you need repair timing or service instructions.
Timeline
| April 14, 2025 | NHTSA published the recall |
|---|---|
| April 16, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| May 27, 2025 | Dealer notification began |
| May 27, 2025 | Dealer notification ended |
| May 27, 2025 | Interim owner notification (was planned for this date) |
| August 28, 2025 | Owner notification mailed |
Frequently asked questions
What is recall 25V243?
Recall 25V243 covers 15 2025 Prevost H3-45 and X3-45 motorcoaches with emergency exit window release mechanisms that are difficult to open. Prevost will inspect and adjust the emergency exit windows as needed, free of charge.
What should I do if my 2025 Prevost H3-45 or X3-45 is on this recall?
Check your VIN to confirm your specific motorcoach is included in recall 25V243. If it is, contact a Prevost service location or call Prevost customer service at 1-866-870-2046. Reference Prevost recall SR25-10 and ask about the free emergency exit window inspection and adjustment.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to correct the defect at no cost, and Prevost says it will inspect and adjust the emergency exit windows as necessary free of charge.
What is the safety risk?
The risk is delayed evacuation in an emergency. If an emergency exit window is difficult to open, passengers can be prevented or delayed from getting out of the motorcoach, increasing the risk of injury.
When were owners notified about recall 25V243?
Prevost mailed owner notification letters on August 28, 2025. If you bought the motorcoach used or never received a letter, check your VIN and reference recall 25V243 or Prevost recall SR25-10 when you contact Prevost.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V243000 |
|---|---|
| Prevost customer service | 1-866-870-2046 |
| NHTSA recall # | 25V243 |
| NHTSA recall # (full) | 25V243000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →