Recall 25V238 affects 457 2024-2025 Ford E-Transit Chassis vehicles for high-voltage battery water intrusion. Park outside away from structures. Repair is free.
Water inside the high voltage battery can cause an electrical short circuit and increase the risk of a fire. Park outside and away from structures until the recall repair is complete. If the cluster shows "Stop safely now" or "Service vehicle soon," stop safely and call a Ford dealer. Repair is free at any franchised Ford dealer.
Ford is recalling 457 2024-2025 E-Transit Chassis vehicles because the tray side rails for the high-voltage battery pack can buckle and crack, allowing water to enter the battery. Water inside the high-voltage battery can cause an electrical short circuit and raise the risk of a fire, so owners should park outside and away from structures until a Ford dealer completes the free repair.
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What's wrong?
The high voltage traction battery assembly in the 2024-2025 Ford E-Transit Chassis stores the energy that powers the electric drive system. Its battery tray side rails are aluminum channels that support and protect the pack. On Extended Range (4P) vehicles, those rails also need to shed water while the chassis waits for body installation or storage.
On affected vehicles, water can collect inside the exposed side rail channels before the box is installed. Repeated freezing and thawing pushes on the aluminum until the rails buckle and crack. Once cracked, the rails can let water into the battery pack, which can cause an isolation loss inside the high voltage system and stop the van from driving or charging.
There are warning signs if the battery detects that fault. A severe isolation loss triggers a "Stop safely now" message on the instrument cluster; after stopping, the vehicle will not drive or charge. A milder fault shows "Service vehicle soon."
Who's affected?
Covers two model years of the E-Transit Chassis, all using the same extended-range high-voltage traction battery.
| 2025 Ford E-Transit Chassis | high-voltage traction battery |
|---|---|
| 2024 Ford E-Transit Chassis | high-voltage traction battery |
| Units affected | 457 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
Water inside the high voltage battery can cause an electrical short circuit and increase the risk of a fire. Park outside and away from structures until the recall repair is complete. If the cluster shows "Stop safely now" or "Service vehicle soon," stop safely and call a Ford dealer. Repair is free at any franchised Ford dealer.
What should I do?
- Check your VIN to confirm your 2024-2025 Ford E-Transit Chassis is included in this recall.
- Contact a franchised Ford dealer to schedule the free high-voltage battery inspection and battery-assembly repair or replacement that addresses water intrusion into the battery.
- Park outside and away from structures until the recall repair is complete.
- Bring the recall notice if Ford mailed one. If not, reference recall number 25V238 and Ford recall 25S36 when you call.
- Call Ford customer service at 1-866-436-7332 with questions about the battery tray side rails, water intrusion risk, or dealer scheduling.
What happens at the repair
Until the repair is finished, park the E-Transit Chassis outside and away from structures. At the dealer, a Ford technician inspects the high voltage battery assembly, then replaces or repairs the battery assembly as needed. The recall repair, including parts and labor, is free. Ford's reimbursement plan gives owners who already paid out of pocket for this repair a path to request reimbursement. Bring repair invoices and proof of payment to the Ford service desk, or contact Ford customer service to start the claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| April 11, 2025 | NHTSA published the recall |
|---|---|
| April 14, 2025 | Dealer notification began |
| April 14, 2025 | Dealer notification ended |
| May 5, 2025 | Interim owner notification (was planned for this date) |
| May 15, 2025 | Owner notification mailed |
Frequently asked questions
What is recall 25V238?
Recall 25V238 covers 457 2024-2025 Ford E-Transit Chassis vehicles with high voltage battery tray side rails that can buckle and crack. Water can enter the battery and cause an electrical short circuit, increasing fire risk. Ford dealers will inspect and replace, or repair the battery assembly for free.
What should I do if my 2024-2025 Ford E-Transit Chassis is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 25V238. If it is, park outside and away from structures until the recall repair is complete, then contact a franchised Ford dealer to schedule the battery inspection and needed repair. Reference Ford recall number 25S36 when you call.
Is the recall repair free?
Yes. Federal recall law requires Ford to repair this safety defect at no cost. A franchised Ford dealer will inspect the high voltage battery assembly and replace or repair it as needed free of charge.
What is the safety risk?
The safety risk is fire. If cracked battery tray side rails let water enter the high voltage battery, the battery can short circuit and increase fire risk. Ford advises owners to park outside and away from structures until the dealer completes the recall repair.
When did Ford notify owners about recall 25V238?
Ford mailed owner notification letters on May 15, 2025. If you own a 2024-2025 Ford E-Transit Chassis and never received a letter, check your VIN anyway. Used vehicles and address changes can keep a notice from reaching the current owner.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V238000 |
|---|---|
| Ford customer service | 1-866-436-7332 |
| NHTSA recall # | 25V238 |
| NHTSA recall # (full) | 25V238000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
- Download Misc. Document (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →