Recall 25V237 affects 1,177 2024 Ford Ranger and Lincoln Nautilus vehicles for a window-reversal defect. Repair is free at any franchised Ford dealer.
Ford is recalling 1,177 2024 Ranger and Nautilus vehicles after an earlier recall repair left the global window-closing feature out of compliance. A closing window can pinch a driver or passenger before retracting, increasing injury risk, and Ford dealers will complete the free repair once it is available.
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What's wrong?
The driver door module and passenger door module are small computers that control the power windows on the 2024 Ranger and Nautilus. They tell the window motors when to move, when to stop, and when to reverse if the global closing feature senses an object in the window path. Global closing is the function that closes the windows together from outside the vehicle.
These vehicles were previously marked as repaired under recall 24V-597, but the correct door-module software was not installed. Ford's service tool uploaded the wrong software on certain vehicles, and a later review also misidentified some VINs as fixed. Without the intended software package, the window system does not have the required automatic reversal behavior during global closing.
There is no warning sign before failure. The issue shows up only when global closing is used and the window detects an object in its path.
Who's affected?
Covers a Ranger pickup and a Nautilus SUV, both tied to the passenger door module for power-window control.
| 2024 Ford Ranger | visibility component |
|---|---|
| 2024 Lincoln Nautilus | visibility component |
| Units affected | 1,177 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
In recall 25V237, a closing window can exert excessive force and pinch a driver or passenger before retracting, increasing the risk of injury. There is no warning sign before this happens. Use extra care with window controls until the software update is complete. Repair will be free at any franchised Ford dealer once available.
What should I do?
- Check your VIN to confirm your 2024 Ford Ranger or Lincoln Nautilus is included in this recall.
- Review Ford's owner letter mailed May 15, 2025, and keep it with your service records.
- Contact a franchised Ford dealer to ask when the free driver and passenger door module software update is ready; the update corrects the window-reversal problem.
- Reference recall number 25V237 when you call the dealer or Ford customer service.
- Keep hands, passengers, and objects clear of the windows until the software update is complete.
What happens at the repair
Ford's repair path is a software update for the driver door module (DDM) and passenger door module (PDM). Once the dealer repair is available, a Ford technician will update both modules so the global window closing feature responds correctly when an object is detected. The final dealer repair will be free once available, with the service work covered under the recall.
Timeline
| April 11, 2025 | NHTSA published the recall |
|---|---|
| May 15, 2025 | Dealer notification began |
| May 15, 2025 | Dealer notification ended |
| May 15, 2025 | Owner notification mailed |
Frequently asked questions
What is recall 25V237?
Recall 25V237 covers 1,177 2024 Ford Ranger and Lincoln Nautilus vehicles that were repaired incorrectly under recall 24V-597. The power window global closing feature can fail to reverse after detecting an object, which can pinch a driver or passenger. Ford dealers will update the door module software for free.
What should I do if my 2024 Ford Ranger or Lincoln Nautilus is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 25V237. If it is, contact a franchised Ford dealer to schedule the driver door module and passenger door module software update. Reference Ford recall number 25C10 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Ford dealers will update the driver door module and passenger door module software free of charge for vehicles included in recall 25V237.
What is the safety risk?
The safety risk is pinch injury from a closing window. When the global closing feature is used, an affected window can fail to reverse after detecting an object and can exert excessive force on a driver or passenger before retracting.
When were owners notified about recall 25V237?
Ford mailed owner notification letters on May 15, 2025. If you bought the vehicle used or never received a letter, the VIN decides whether the recall applies. Check your VIN, then call a franchised Ford dealer if your vehicle is included.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V237000 |
|---|---|
| Ford customer service | 1-866-436-7332 |
| NHTSA recall # | 25V237 |
| NHTSA recall # (full) | 25V237000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →