Recall 25V160 affects 2,290 2021-2022 Ford Edge vehicles for a rearview camera software error. Repair is free at any franchised Ford dealer.
Ford is recalling 2,290 2021-2022 Edge vehicles that were previously repaired incorrectly under recall 22V-151. A software error can leave the rearview camera blank or distorted in reverse, which reduces the driver's view behind the vehicle and raises crash risk; the Ford dealer repair will be free once available.
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What's wrong?
The SYNC software in the 2021-2022 Ford Edge controls the screen behavior tied to the rearview camera. When the SUV is shifted into reverse, that software is supposed to show a clear camera image so the driver can see what is behind the vehicle.
On affected Edge SUVs, the earlier recall repair for 22S14 / 22V151 was recorded as complete, but the correct remedy software was not installed. The dealer service tool uploaded the wrong software level to some vehicles. Without the intended SYNC 4 update, the rearview camera display can show a blank or distorted image in reverse.
There is no warning sign before failure. The screen can look normal during regular driving, then fail to show the correct rearview image when reverse is selected.
Who's affected?
Both model years are tied to the same SYNC software.
| 2022 Ford Edge | Software |
|---|---|
| 2021 Ford Edge | Software |
| Units affected | 2,290 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
A blank or distorted rearview camera image reduces the driver's view behind the vehicle and increases the risk of a crash while backing up. If the image is missing or unclear, use mirrors, check around the vehicle, and schedule the repair soon. Repair will be free at any franchised Ford dealer once available.
What should I do?
- Check your VIN to confirm your 2021-2022 Ford Edge is included in this recall.
- Watch for Ford's owner letter, which was mailed April 25, 2025, and keep it with your records.
- Contact a franchised Ford dealer to ask about the free rearview-camera software update that fixes the blank or distorted reverse image.
- Reference recall number 25V160 and Ford recall 25S28 when you call.
- Use extra care when backing up until the update is complete; check behind the vehicle before reversing if the camera image is blank or distorted.
What happens at the repair
At the dealer, a Ford technician updates the rearview camera software so the display works correctly when the vehicle is in reverse. The final dealer repair will be free once available, with the service work covered under the recall. Ford has a recall reimbursement plan for owners who already paid for this repair before notice. If you paid out of pocket for the same rearview camera software repair, contact Ford customer service and bring documentation for a reimbursement review.
| Reimbursement | Reimbursement available |
|---|
Timeline
| March 14, 2025 | NHTSA published the recall |
|---|---|
| April 24, 2025 | Dealer notification began |
| April 24, 2025 | Dealer notification ended |
| April 25, 2025 | Owner notification mailed |
Frequently asked questions
What is recall 25V160?
Recall 25V160 covers 2,290 2021-2022 Ford Edge vehicles that were previously repaired incorrectly under recall 22V-151. A software error can make the rearview camera show a blank or distorted image in reverse. Ford dealers will update the rearview camera software for free.
What should I do if my 2021-2022 Ford Edge is on this recall?
Check your VIN to confirm your specific Edge is included in recall 25V160. If it is, contact a franchised Ford dealer to schedule the rearview camera software update. Reference Ford recall number 25S28 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost. Ford will update the rearview camera software free of charge at any franchised Ford dealer, including parts and labor.
What is the safety risk?
The safety risk is reduced rear visibility while backing up. If the rearview camera shows a blank or distorted image, the driver has less view of what is behind the vehicle, increasing crash risk. Use mirrors and direct checks, then schedule the free software update if your VIN is included.
What if I bought my Ford Edge used?
The free recall repair still applies. Recall coverage follows the vehicle, not the first owner. If Ford did not mail you the notice sent on April 25, 2025, check your VIN and give recall number 25V160 or Ford number 25S28 to the dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V160000 |
|---|---|
| Ford customer service | 1-866-436-7332 |
| NHTSA recall # | 25V160 |
| NHTSA recall # (full) | 25V160000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →