Recall 25V157 covers 9 2023 Ford F-250 Sd and F-350 Sd trucks for faulty power-window reversal. Free software update at any franchised Ford dealer.
Ford is recalling 9 2023 F-250 Sd and F-350 Sd trucks under recall 25V157 because the driver and front passenger windows can fail to detect an obstacle and reverse as intended after an incorrect prior repair. A closing window that does not reverse increases injury risk; the Ford dealer repair will be free once available.
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What's wrong?
The power window door modules on the 2023 Ford F-250 Sd and F-350 Sd control how the driver and front passenger windows move. Their software tells the window when to stop, when to reverse, and how to respond if something is in the window path while it is closing. That obstacle detection is the safety function at issue in recall 25V157.
On the affected trucks, the earlier recall repair for 23V-507 was recorded as complete, but the correct door module software was not installed. Ford found that the service tool did not upload the intended software package to those vehicles. Without that remedy software, the window system can fail to detect an obstacle and keep closing instead of reversing direction.
There is no warning sign before failure. The window can appear to work normally until it closes on an object and does not reverse as intended.
Who's affected?
Both F-250 Sd and F-350 Sd pickups point to the same passenger door module part.
| 2023 Ford F-250 Sd | visibility component |
|---|---|
| 2023 Ford F-350 Sd | visibility component |
| Units affected | 9 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific pickup truck is included.
What's the safety risk?
If the window keeps closing after it meets an obstruction, a hand, finger, or arm can be injured. Keep children and passengers clear of the window switches, and test nothing with a body part. Repair will be free at any franchised Ford dealer once available.
What should I do?
- Check your VIN to confirm your 2023 Ford F-250 Sd or F-350 Sd is included in this recall.
- Wait for Ford's owner letter if it has not arrived; letters were mailed April 18, 2025.
- Contact a franchised Ford dealer after your VIN is confirmed and ask about the free software update that restores obstacle detection and window reversal.
- Reference recall number 25V157 and Ford recall 25S25 when you call the dealer.
- Keep hands, passengers, and objects clear of the front windows until the software update is complete.
What happens at the repair
At the dealer, a Ford technician updates the window control software so the driver and front passenger windows detect an obstruction while closing and reverse as intended. The dealer repair will be free once available under recall 25V157. Ford has a reimbursement plan for owners who paid out of pocket for this software-related repair before the recall notice. If you already paid, contact Ford customer service or bring documentation to the dealer so the claim can be handled under Ford's recall reimbursement plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| March 14, 2025 | NHTSA published the recall |
|---|---|
| April 18, 2025 | Owner notification mailed |
| April 24, 2025 | Dealer notification began |
| April 24, 2025 | Dealer notification ended |
Frequently asked questions
What is recall 25V157?
Recall 25V157 covers 9 2023 Ford F-250 Sd and F-350 Sd trucks that were repaired incorrectly under recall 23V-507. The driver and front passenger windows can fail to detect an obstruction while closing and fail to reverse direction, increasing injury risk. Ford dealers will update the software for free.
What should I do if my 2023 Ford F-250 Sd or F-350 Sd is on this recall?
Check your VIN to confirm your specific truck is included in recall 25V157. If included, call a franchised Ford dealer and ask for recall 25V157 or Ford recall 25S25. The dealer will update the window-control software for free. Ford mailed owner letters on April 18, 2025.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Ford dealers will update the affected window-control software free of charge. The free repair applies at any franchised Ford dealer.
What is the safety risk?
The safety risk is injury from a power window that does not automatically reverse when it meets an obstruction. Recall 25V157 involves the driver and front passenger windows on included trucks. If your VIN is included, arrange the free software update with a Ford dealer.
What if I bought my Ford Super Duty used?
The free recall repair still applies. Recall eligibility follows the VIN, not the original owner. Check your VIN to confirm whether your 2023 Ford F-250 Sd or F-350 Sd is included, then reference recall 25V157 or Ford recall 25S25 when you call the dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V157000 |
|---|---|
| Ford customer service | 1-866-436-7332 |
| NHTSA recall # | 25V157 |
| NHTSA recall # (full) | 25V157000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →