Recall 25V145 covers 15 2024-2025 Entegra and Jayco motorhomes with incorrect OCCC labels. Jayco mails replacement labels free.
Entegra is recalling 15 2024-2025 Condor, Alante Se, Redhawk Se, Odyssey Se, and Granite Ridge motorhomes under recall 25V145 because the Occupant and Cargo Carrying Capacity on the Federal label can be wrong and allow overloading. An overloaded vehicle increases crash risk, and Entegra dealers will complete the recall repair free of charge.
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What's wrong?
The OCCC label is the Motor Home Occupant and Cargo Carrying Capacity label. It tells an owner how much weight the motorhome is rated to carry, including people, cargo, water, and other supplies. That number helps keep the 2024-2025 Entegra Condor, Alante Se, Redhawk Se, Odyssey Se, and Granite Ridge within the weight limits tied to the wheels and rims.
On affected motorhomes, a production weight scale malfunction caused the wrong carrying-capacity weights to print on the label. If the label lists more capacity than the motorhome actually has, an owner can load the vehicle beyond its rated limit. That overload can place extra stress on the wheels and rims, which is why the recall involves the federal standard for wheels and rims on vehicles other than passenger cars.
There is no warning sign before the label problem. The issue is the printed weight information, so owners need the corrected OCCC label to know the proper carrying capacity.
Who's affected?
Spans the 2024 and 2025 model years across Entegra and Jayco motorhomes, all tied to the same occupant and cargo carrying capacity label.
| 2024 Entegra Condor | vehicle label (placard or certification) |
|---|---|
| 2025 Jayco Alante Se | vehicle label (placard or certification) |
| 2025 Jayco Redhawk Se | vehicle label (placard or certification) |
| 2025 Entegra Odyssey Se | vehicle label (placard or certification) |
| 2024 Jayco Granite Ridge | vehicle label (placard or certification) |
| Units affected | 15 |
| Field incidents | NHTSA has logged 1 field incident to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific motorhome is included.
What's the safety risk?
An overloaded vehicle is harder to control and increases the risk of a crash. There is no warning sign before this label problem, so use the corrected weight label before loading the vehicle. Repair is free at any franchised Entegra dealer.
What should I do?
- Check your VIN to confirm your 2024-2025 Entegra Condor, Alante Se, Redhawk Se, Odyssey Se, or Granite Ridge is included in this recall.
- Contact a franchised Entegra dealer to request the free corrected OCCC and Federal labels that fix the overload-rating error.
- Call Entegra customer service at 1-800-283-8267 with questions and reference recall number 25V145 when you call.
- Replace the incorrect label with the corrected label before loading the motorhome for travel.
- Avoid loading the motorhome above the corrected occupant and cargo carrying capacity shown on the new label.
What happens at the repair
Entegra's repair is a corrected label, not a parts replacement. Entegra mails the new labels free of charge, and the label update corrects the Occupant and Cargo Carrying Capacity information used to avoid overloading the motorhome. Parts and labor are covered under the recall. Entegra uses the manufacturer's standard reimbursement plan for this campaign. If you already paid for a related label correction, ask customer service or the service desk how to submit documentation for reimbursement.
| Reimbursement | Reimbursement available |
|---|
Timeline
| March 6, 2025 | NHTSA published the recall |
|---|---|
| March 31, 2025 | Owner notification mailed |
| April 4, 2025 | Dealer notification began |
| April 4, 2025 | Dealer notification ended |
| April 4, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| April 4, 2025 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 25V145?
Recall 25V145 covers 15 2024-2025 Entegra Condor, Alante Se, Redhawk Se, Odyssey Se, and Granite Ridge motorhomes with an incorrect Occupant and Cargo Carrying Capacity label. The wrong label allows overloading, which increases crash risk. Jayco will mail replacement labels for free.
What should I do if my 2024-2025 Entegra Condor, Alante Se, Redhawk Se, Odyssey Se, or Granite Ridge is on this recall?
Check your VIN to confirm your specific motorhome is included in recall 25V145. If it is, contact Jayco customer service at 1-800-283-8267 and reference Jayco recall number 9903622. Jayco will mail the corrected label for free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to correct the defect at no cost. For recall 25V145, Jayco will mail the corrected Occupant and Cargo Carrying Capacity label free of charge.
What is the safety risk?
The risk is overloading the motorhome because the Occupant and Cargo Carrying Capacity label is incorrect. An overloaded vehicle increases crash risk. Until the corrected label is installed, use the confirmed cargo capacity from Jayco before loading passengers, cargo, water, or gear.
When were owners notified about recall 25V145?
Jayco mailed owner notification letters on March 31, 2025. Used-vehicle owners and owners who never received a letter should still check the VIN, because the VIN decides whether the free label correction applies to that specific motorhome.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V145000 |
|---|---|
| Entegra customer service | 1-800-283-8267 |
| NHTSA recall # | 25V145 |
| NHTSA recall # (full) | 25V145000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →