Recall 25V144 affects 162 2022-2025 Mercedes-Benz Tourrider Business and Premium buses for a missing driver's-seat fixate stop bracket. Free repair at a franchised Mercedes-Benz dealer.
Mercedes-Benz is recalling 162 2022-2025 Tourrider Premium and Tourrider Business buses because the driver's seat backrest fixate stop bracket was not installed. Without that bracket, the backrest is at risk of folding forward during a crash and increasing injury risk; Mercedes-Benz dealers will complete the recall repair free of charge.
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What's wrong?
The fixate stop on 2022-2025 Mercedes-Benz Tourrider Premium and Tourrider Business buses is a small bracket in the driver's seat assembly. Its job is to give the seat backrest a hard stop, so the seat frame and belt anchorage load through the structure the way the seating system was designed. That matters because the driver's seat and belt work together during a sudden stop or crash.
On affected buses, the fixate stop bracket was left out during production. Without that bracket, the backrest frame does not reach the intended hard stop when force is applied. The seat assembly then lacks the same support Mercedes-Benz designed into the driver's seating position, which is why the buses do not meet the federal seating and seat belt anchorage requirements.
The warning sign is mechanical rather than a dashboard alert. Improper tension force prevents the driver's seat frame from reaching its hard stop, so a technician or driver checking the seat can find abnormal backrest movement or resistance.
Who's affected?
Covers both Tourrider trims across the 2022-2025 model years, all tied to the same seat assembly.
| 2024 Mercedes-Benz Tourrider Premium | seat assembly |
|---|---|
| 2024 Mercedes-Benz Tourrider Business | seat assembly |
| 2022 Mercedes-Benz Tourrider Premium | seat assembly |
| 2025 Mercedes-Benz Tourrider Business | seat assembly |
| 2022 Mercedes-Benz Tourrider Business | seat assembly |
| 2023 Mercedes-Benz Tourrider Premium | seat assembly |
| 2025 Mercedes-Benz Tourrider Premium | seat assembly |
| 2023 Mercedes-Benz Tourrider Business | seat assembly |
| Units affected | 162 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific bus.
What's the safety risk?
Without the fixate stop bracket, the driver's seat backrest can fold forward during a crash and increase injury risk. Improper seat-frame tension can prevent the hard stop from holding the backrest in place. Schedule the inspection and bracket installation soon. Repair is free at any franchised Mercedes-Benz dealer.
What should I do?
- Check your VIN to confirm your 2022-2025 Mercedes-Benz Tourrider Premium or Tourrider Business is included in this recall.
- Contact a franchised Mercedes-Benz dealer to schedule the free driver's-seat inspection and fixate-stop repair.
- Bring the recall notice if Mercedes-Benz mailed one. If not, reference recall number 25V144 when you call.
- Ask the dealer to confirm the fixate stop bracket is installed before the bus returns to regular service.
- Call Mercedes-Benz customer service at 1-416-624-3558 with questions and reference Mercedes-Benz recall 91.10T25237A.
What happens at the repair
At the dealer, a Mercedes-Benz technician inspects the driver's seat backrest to confirm whether the fixate stop bracket is missing. If the bracket is not installed, the technician installs the required fixate stop. Parts and labor are free under the recall. Daimler Coaches says customers who completed this remedy before the recall notice will be reimbursed. If you already paid for this seat repair, ask the service desk or Daimler Coaches how to submit the repair paperwork for reimbursement.
| Reimbursement | Reimbursement available |
|---|
Timeline
| March 5, 2025 | NHTSA published the recall |
|---|---|
| May 9, 2025 | Dealer notification began |
| May 9, 2025 | Dealer notification ended |
| May 9, 2025 | Interim owner notification (was planned for this date) |
| May 12, 2025 | Owner notification mailed |
Frequently asked questions
What is recall 25V144?
Recall 25V144 covers 162 2022-2025 Mercedes-Benz Tourrider Premium and Tourrider Business buses with a missing fixate stop bracket on the driver's seat backrest. In a crash, the backrest can fold forward and increase injury risk. Daimler Coaches will inspect the seat and install the fixate stop for free.
What should I do if my 2022-2025 Mercedes-Benz Tourrider Premium or Tourrider Business is on this recall?
Check your VIN to confirm your specific bus is included in recall 25V144. If it is, contact a franchised Mercedes-Benz dealer or Daimler Coaches at 1-416-624-3558 to schedule the driver's seat inspection. Reference Daimler Coaches recall number 91.10T25237A when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair this safety defect at no cost. Daimler Coaches will inspect the driver's seat and install the missing fixate stop bracket as needed, free of charge.
Is it safe to drive a Tourrider bus with this recall?
This recall does not carry a do-not-drive order, but the defect is safety related. The missing bracket means the driver's seat backrest can fold forward during a crash and increase injury risk. Confirm the VIN, then arrange the free seat inspection and repair.
Were owner notices mailed for recall 25V144?
Yes. Daimler Coaches mailed owner notification letters on May 12, 2025. If you bought the bus used or never received a letter, check your VIN and reference recall 25V144 or Daimler Coaches number 91.10T25237A when contacting the dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V144000 |
|---|---|
| Mercedes-Benz customer service | 1-416-624-3558 |
| NHTSA recall # | 25V144 |
| NHTSA recall # (full) | 25V144000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →