Recall 25V134 covers 355 2023 Ford F-Super Duty trucks with a rearview camera display error. Repair is free at any franchised Ford dealer.
Ford is recalling 355 2023 F-350 Sd, F-250 Sd, and F-450 Sd trucks that were repaired incorrectly under earlier recall 23V-573. The problem involves the default rearview camera image not displaying when Pro Trailer Hitch Assist is used, reducing the driver's view behind the truck and raising crash or injury risk; Ford dealers will complete the repair free of charge.
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What's wrong?
The affected 2023 Ford F-350 Sd, F-250 Sd, and F-450 Sd trucks use ADAS Control Module Software to manage driver-assistance functions, including the back-over-prevention camera display. In normal operation, the software tells the screen to show the default rearview camera image when the Pro Trailer Hitch Assist feature is in use, so the driver has a view behind the truck while backing.
These trucks were already repaired under recall 23V-573, but the repair was done with the wrong software load. Ford says the service tool downloaded and installed software that did not include the intended 23S17 remedy package, so the module still lacks the corrected instructions for the rearview camera display.
The owner is not expected to hear, feel, or see a warning before the camera display problem appears. There is no warning sign before failure.
Who's affected?
F-350 Sd, F-250 Sd, and F-450 Sd trucks are included for the same ADAS control module software.
| 2023 Ford F-350 Sd | Software |
|---|---|
| 2023 Ford F-250 Sd | Software |
| 2023 Ford F-450 Sd | Software |
| Units affected | 355 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific pickup truck is included.
What's the safety risk?
An incorrect rearview camera image can show the wrong view behind the truck, reducing rear visibility and increasing the risk of a crash or injury. There is no warning sign before the image error, so rely on mirrors and direct checks when backing until the software update is done. Repair is free at any franchised Ford dealer.
What should I do?
- Check your VIN to confirm your 2023 Ford F-350 Sd, F-250 Sd, or F-450 Sd is included in this recall.
- Contact a franchised Ford dealer to schedule the free ADAS module software update that fixes the rearview camera display issue with Pro Trailer Hitch Assist.
- Bring the recall notice if Ford mailed one. If not, reference recall number 25V134 when you call.
- Use mirrors and check behind the truck directly until the software update is complete.
What happens at the repair
At the dealer, a Ford technician updates the Advanced Drive Assistance System (ADAS) module software so the rearview camera display works correctly when Pro Trailer Hitch Assist is used. The software update, parts, and labor are free under recall 25V134. If you already paid out of pocket for this same ADAS module software repair before the recall notice, Ford's recall reimbursement plan covers eligible documented costs. Bring repair invoices or payment records to the dealer, or contact Ford customer service about the claim path.
| Reimbursement | Reimbursement available |
|---|
Timeline
| February 28, 2025 | NHTSA published the recall |
|---|---|
| April 4, 2025 | Owner notification mailed |
| April 14, 2025 | Dealer notification began |
| April 14, 2025 | Dealer notification ended |
| April 14, 2025 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 25V134?
Recall 25V134 covers 355 2023 Ford F-250 Sd, F-350 Sd, and F-450 Sd trucks previously repaired incorrectly under recall 23V573. The default rearview camera image can fail to display when Pro Trailer Hitch Assist is used. Ford dealers will update the ADAS module software for free.
What should I do if my 2023 Ford F-250 Sd, F-350 Sd, or F-450 Sd is on this recall?
Check your VIN to confirm your specific truck is included in recall 25V134. If it is, contact a franchised Ford dealer to schedule the ADAS module software update. Reference Ford recall number 25S17 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Ford says dealers will update the Advanced Drive Assistance System module software free of charge at any franchised Ford dealer.
What is the safety risk?
The risk is a reduced rear view while backing or using Pro Trailer Hitch Assist. Ford reports that an incorrect rearview camera image can reduce the driver's view of what is behind the truck, which increases crash or injury risk.
When did Ford notify owners about recall 25V134?
Ford mailed owner notification letters on April 4, 2025. If you bought the truck used or did not receive a letter, the VIN still decides whether the free repair applies to your specific 2023 Ford truck.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V134000 |
|---|---|
| Ford customer service | 1-866-436-7332 |
| NHTSA recall # | 25V134 |
| NHTSA recall # (full) | 25V134000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
- Download Misc. Document (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →