Recall 25V110 affects 100 2024-2025 Keystone Outback travel trailers for a mislabeled emergency-exit window. Repair is free at any franchised Keystone dealer.
Keystone is recalling 100 2024-2025 Outback travel trailers because a side window was labeled as an emergency exit even though it does not allow passengers to get out in an emergency. A mislabeled exit can delay escape and increase injury risk, and Keystone dealers will complete the recall repair free of charge.
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What's wrong?
On the 2024-2025 Keystone Outback travel trailer, a side window carried an emergency exit label. That label is supposed to identify an exit that passengers can open quickly, with the release handle reachable when someone needs to leave the trailer in an emergency.
On affected trailers, the window label stayed in place even though the valance, the trim piece above the window, blocks the handle. Keystone traced the issue to stickers that were left on during manufacturing through error. The problem is not the glass itself. It is that the trailer points passengers to an exit that is not set up like a usable emergency exit.
Owners can see the warning sign before an emergency. The valance blocking the handle is visible on the window marked as an emergency exit.
Who's affected?
This recall includes two component areas on 2024 and 2025 Outback trailers: the emergency-exit window structure and the vehicle label.
| 2025 Keystone Outback | body or structural component |
|---|---|
| 2025 Keystone Outback | vehicle label (placard or certification) |
| 2024 Keystone Outback | body or structural component |
| 2024 Keystone Outback | vehicle label (placard or certification) |
| Units affected | 100 |
| Field incidents | NHTSA has logged 1 field incident to date. |
A matching year and model does not confirm inclusion. Check your VIN to confirm whether this recall applies to your specific trailer.
What's the safety risk?
A mislabeled emergency exit window that cannot be used during an emergency increases injury risk because passengers lose an intended exit path. The valance blocking the handle is visible, so check that area and schedule the dealer repair soon. Repair is free at any franchised Keystone dealer.
What should I do?
- Check your VIN to confirm your 2024-2025 Keystone Outback is included in this recall.
- Contact a franchised Keystone dealer to schedule the free emergency-exit sticker removal that corrects the mislabeled side window.
- Bring the recall notice if Keystone mailed one. Reference recall number 25V110 when you call.
- Use the trailer's properly marked exits until the incorrect emergency-exit sticker is removed.
- Call Keystone customer service at 866-425-4369 with questions and reference Keystone recall 25-462.
What happens at the repair
At the dealer, a Keystone technician removes the emergency exit sticker from the side window that was incorrectly labeled. The recall work is free. Keystone has a manufacturer reimbursement plan on file, and new vehicles are covered under warranty. If you already paid for a related correction before the recall notice, contact Keystone customer service or ask the service desk how to submit documented expenses under that plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| February 21, 2025 | NHTSA published the recall |
|---|---|
| March 4, 2025 | Owner notification mailed |
| April 4, 2025 | Dealer notification began |
| April 4, 2025 | Dealer notification ended |
| April 4, 2025 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 25V110?
Recall 25V110 covers 100 2024-2025 Keystone Outback travel trailers with a side window incorrectly labeled as an emergency exit. That window does not provide emergency egress, so passengers can lose time exiting during an emergency. Keystone dealers will remove the emergency exit sticker for free.
What should I do if my 2024-2025 Keystone Outback is on this recall?
Check your VIN to confirm your specific trailer is included in recall 25V110. If it is, contact a franchised Keystone dealer to schedule removal of the emergency exit sticker from the side window. Reference Keystone recall number 25-462 when you call.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Keystone dealers will remove the emergency exit sticker from the side window free of charge.
What is the safety risk?
The safety risk is delayed emergency exit. Keystone says the mislabeled side window will not allow passengers to exit in an emergency, increasing the risk of injury. The repair removes the incorrect emergency exit label so passengers are not directed to that window.
When were owners notified about this Keystone Outback recall?
Keystone mailed owner notification letters on March 4, 2025. If you bought the trailer used or never received the letter, check your VIN and call Keystone customer service at 866-425-4369 with recall number 25-462.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V110000 |
|---|---|
| Keystone customer service | 866-425-4369 |
| NHTSA recall # | 25V110 |
| NHTSA recall # (full) | 25V110000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →