Recall 25V097 covers 637 2023 Thor Motor Coach Gemini and Compass motorhomes with missing solar-panel bracket washers. Thor Motor Coach dealers repair it free.
Thor Motor Coach is recalling 637 2023 Gemini and Compass motorhomes because washers were not installed with the roof mounting brackets. Without those washers, a solar panel can detach, become a road hazard, and raise crash risk; the dealer repair is free.
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What's wrong?
The solar panel on the roof of a 2023 Thor Motor Coach Gemini or Compass helps keep the motorhome's electrical accessories charged. It is held to roof brackets by bolts, and those bolts depend on washers to spread clamping force and keep the fasteners tight against vibration, wind, and road movement.
On affected motorhomes, the washers were not installed with the bolts that secure the solar panel to the roof bracket. Without those washers, the fasteners do not hold the bracket the way they were designed to. Normal driving and roof movement can let the mounting points loosen, which can allow the solar panel to shift or separate from the roof.
There is no warning sign before failure. An owner is unlikely to hear or feel the roof panel loosening while driving, so the problem needs to be handled through the recall repair rather than waiting for a symptom.
Who's affected?
Gemini and Compass each appear with solar panel and structural fastener components.
| 2023 Thor Motor Coach Gemini | Solar panel |
|---|---|
| 2023 Thor Motor Coach Compass | body or structural component |
| 2023 Thor Motor Coach Compass | Solar panel |
| 2023 Thor Motor Coach Gemini | body or structural component |
| Units affected | 637 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific RV is included.
What's the safety risk?
A solar panel mounted without the required washers can detach from the motorhome and become a road hazard, increasing crash risk for nearby traffic. If your VIN is included, schedule the inspection soon and use extra caution around the roof-mounted panel until the dealer checks the brackets. Repair is free at any franchised Thor Motor Coach dealer.
What should I do?
- Check your VIN to confirm your 2023 Thor Motor Coach Gemini or Compass is included in this recall.
- Contact a franchised Thor Motor Coach dealer to schedule the free washer installation that secures the roof solar-panel mounting brackets.
- Bring the recall notice if you have it, and reference recall number 25V097 and Thor Motor Coach recall RC000322 when you call.
- Keep the motorhome parked until the dealer inspects the roof mounting brackets if the solar panel or brackets appear loose.
What happens at the repair
At the dealer, a Thor Motor Coach technician inspects the solar panel roof mounting brackets to confirm whether washers were installed. If washers are missing, the technician installs washers on the mounting brackets. The recall repair is free, with parts and labor covered. TMC's standard reimbursement plan covers eligible out-of-pocket repairs already paid before the recall notice. Bring repair invoices or other documentation to the service desk, or contact TMC customer service to ask how to submit the claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| February 17, 2025 | NHTSA published the recall |
|---|---|
| February 26, 2025 | Owner notification mailed |
| March 10, 2025 | Dealer notification began |
| March 10, 2025 | Dealer notification ended |
| March 10, 2025 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 25V097?
Recall 25V097 covers 637 2023 Thor Motor Coach Gemini and Compass motorhomes with roof-mounted solar panels that were installed without washers on the mounting brackets. Without those washers, a solar panel can detach and become a road hazard, increasing crash risk.
What should I do if my 2023 Thor Motor Coach Gemini or Compass is on this recall?
Check your VIN to confirm your specific motorhome is included in recall 25V097. If it is, contact a Thor Motor Coach dealer to schedule the inspection and washer installation on the roof mounting brackets. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Thor Motor Coach dealers will inspect the roof mounting brackets and install washers as necessary, free of charge.
What is the safety risk?
The safety risk is a solar panel detaching from the roof while the motorhome is in use. A detached panel can become a road hazard and increase crash risk for surrounding traffic. The free dealer repair corrects the missing bracket hardware.
When were owners notified?
Thor Motor Coach mailed owner notification letters on February 26, 2025. If you bought the motorhome used or never received a letter, check your VIN and contact a Thor Motor Coach dealer with recall 25V097.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V097000 |
|---|---|
| Thor Motor Coach customer service | 877-855-2867 |
| NHTSA recall # | 25V097 |
| NHTSA recall # (full) | 25V097000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Report (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →