Recall 25V076 affects 91 2019-2024 Gillig Low Floor buses because ceiling monitor fasteners can fail. Repair is free at any franchised Gillig dealer.
Gillig is recalling 91 2019-2024 Low Floor transit buses because rivet-nut fasteners securing the TFT flat panel display monitor to the ceiling can fail, letting the monitor detach and fall. A falling monitor raises the risk of injury, and Gillig dealers will complete the repair free of charge.
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What's wrong?
The TFT flat panel display monitor in the 2019-2024 Gillig Low Floor is mounted to the bus ceiling with rivet-nut fasteners. Those fasteners are small threaded inserts that grip the ceiling structure and give the monitor bracket a solid place to bolt in, so the screen stays secured above passengers and the driver.
On affected buses, the rivet-nut fasteners were installed improperly, with too little installation depth to hold the monitor attachment as designed. With the fastener not seated deeply enough, the ceiling mount can loosen. If enough fasteners lose their grip, the monitor can partially detach or come off the ceiling and fall.
Gillig has not identified a warning sign before failure. A loose or sagging monitor mount should be treated as a problem, but the recall record does not identify a consistent noise, light, or other advance symptom before the fasteners let go.
Who's affected?
Covers six model years of the Gillig Low Floor, all using the same ceiling TFT screen attachment hardware.
| 2019 Gillig Low Floor | Tv/radio/speakers |
|---|---|
| 2021 Gillig Low Floor | Tv/radio/speakers |
| 2023 Gillig Low Floor | Tv/radio/speakers |
| 2020 Gillig Low Floor | Tv/radio/speakers |
| 2022 Gillig Low Floor | Tv/radio/speakers |
| 2024 Gillig Low Floor | Tv/radio/speakers |
| Units affected | 91 |
| Field incidents | NHTSA has logged 2 field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
If the ceiling monitor detaches, it can fall into the passenger area and increase the risk of injury. Gillig reports no early warning before the fasteners fail, so schedule the repair soon and keep passengers clear of loose overhead equipment. Repair is free at any franchised Gillig dealer.
What should I do?
- Check your VIN to confirm your 2019-2024 Gillig Low Floor bus is included in this recall.
- Contact a franchised Gillig dealer to schedule the free rivet-nut fastener replacement that keeps the ceiling-mounted TFT monitor secured.
- Bring the recall notice if Gillig mailed one. Reference recall number 25V076 when you call.
- Avoid using any passenger area under a loose ceiling-mounted monitor until the repair is complete.
What happens at the repair
At the dealer, a Gillig technician replaces the rivet-nut fasteners that secure the TFT flat panel display monitor to the bus ceiling. The recall repair is free, with parts and labor covered. Out-of-pocket repairs already paid are handled through Gillig's existing warranty, not through a separate reimbursement program, because failures before owner letters were mailed would have been covered under warranty. Ask the service desk how that warranty coverage applies if you have prior repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| February 11, 2025 | NHTSA published the recall |
|---|---|
| March 15, 2025 | Interim owner notification (was planned for this date) |
| March 15, 2025 | Dealer notification began |
| March 15, 2025 | Dealer notification ended |
| March 15, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| March 18, 2025 | Owner notification mailed |
Frequently asked questions
What is recall 25V076?
Recall 25V076 covers 91 2019-2024 Gillig Low Floor transit buses with TFT flat panel display monitor fasteners that can fail. If the monitor detaches from the ceiling and falls, it increases the risk of injury. Gillig will replace the rivet-nut fasteners for free.
What should I do if my 2019-2024 Gillig Low Floor is on this recall?
Check your VIN to confirm your specific bus is included in recall 25V076. If it is, contact Gillig customer service at 1-800-735-1500 to arrange the rivet-nut fastener replacement. Reference recall 25V076 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Gillig says it will replace the rivet-nut fasteners free of charge. Parts and labor are covered for buses included in recall 25V076.
What is the safety risk?
The safety risk is injury from a falling monitor. The rivet-nut fasteners that hold the TFT flat panel display monitor to the ceiling can fail, allowing the monitor to detach. If your VIN is included, arrange the free fastener replacement with Gillig.
When were owners notified about this Gillig recall?
Gillig mailed owner notification letters on March 18, 2025. If you operate a 2019-2024 Gillig Low Floor bus and did not receive a letter, check your VIN and contact Gillig customer service at 1-800-735-1500 with recall 25V076.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V076000 |
|---|---|
| Gillig customer service | 1-800-735-1500 |
| NHTSA recall # | 25V076 |
| NHTSA recall # (full) | 25V076000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →