Recall 25V062 affects 644 2023-2024 Vm-modified Toyota Sienna vehicles for weak trailing arm mount welds. Repair is free at any franchised Toyota dealer.
Vm is recalling 644 2023-2024 Toyota Sienna vehicles with rear entry wheelchair conversions under recall 25V062 because insufficient welds on the trailing arm mounts can crack and fail. A weld failure increases crash risk, and Toyota dealers will complete the free repair.
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What's wrong?
The trailing arm mount on the 2023-2024 Vm Toyota Sienna rear entry wheelchair conversion is part of the rear suspension structure. It helps hold the trailing arm in place, which keeps the rear wheel and suspension moving in the intended path as the van rides over bumps and carries weight.
On affected vans, the welds at the trailing arm mounts are not strong enough for the load path in this conversion. Stress concentrates at the mounts instead of being spread evenly through the suspension structure. The welds can crack, and a cracked mount can fail if the vehicle keeps being driven without repair.
What an owner is most likely to notice is an abnormal noise from the rear suspension. If the back of the van starts clunking, popping, or sounding different over bumps, treat that as the warning sign and have the recall repair handled.
Who's affected?
Covers the 2023 and 2024 model years with the same trailing arm mount in the suspension subframe.
| 2024 Vm Toyota Sienna | suspension component |
|---|---|
| 2023 Vm Toyota Sienna | suspension component |
| Units affected | 644 |
| Field incidents | NHTSA has logged 15 field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific minivan is included.
What's the safety risk?
A weld failure at the trailing arm mounts increases the risk of a crash. Treat abnormal rear suspension noise as a reason to schedule service promptly and drive cautiously until the vehicle is checked. Repair is free at any franchised Toyota dealer.
What should I do?
- Check your VIN to confirm your 2023-2024 Vm Toyota Sienna rear entry wheelchair conversion is included in this recall.
- Contact a franchised Toyota dealer to schedule the free trailing-arm-mount repair that addresses the insufficient welds that can crack and fail.
- Bring the recall notice if Vm mailed one, or reference recall number 25V062 when you call.
- Drive only as needed until the repair is complete, and stop using the van if the suspension feels unstable.
- Call Vm customer service at 1-800-488-9082 with questions about the conversion repair.
What happens at the repair
At the dealer, a Toyota technician repairs the trailing arm mounts on the converted Toyota Sienna. The work addresses the insufficient welds that can crack at the mounts, and parts and labor are covered under the recall. Vm also says it will reimburse repair facilities for labor to install trailing arm enhancement kits, and will reimburse customers who completed this remedy before the recall notice. If you already paid for this repair, keep your repair paperwork and contact Vm customer service.
| Reimbursement | Reimbursement available |
|---|
Timeline
| February 6, 2025 | NHTSA published the recall |
|---|---|
| February 25, 2025 | Dealer notification began |
| February 25, 2025 | Interim owner notification (was planned for this date) |
| March 6, 2025 | Owner notification mailed |
| April 7, 2025 | Dealer notification ended |
Frequently asked questions
What is recall 25V062?
Recall 25V062 covers 644 2023-2024 Vm Toyota Sienna vehicles with rear entry wheelchair conversions. The trailing arm mounts have insufficient welds that can crack and fail, increasing crash risk. Dealers will repair the trailing arm mounts for free.
What should I do if my 2023-2024 Vm Toyota Sienna is on this recall?
Check your VIN to confirm your specific Sienna is included in recall 25V062. If it is, contact the dealer handling this Vantage Mobility recall or call Vantage Mobility customer service at 1-800-488-9082. Reference recall number 25V062 when you schedule the free repair.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. For recall 25V062, dealers will repair the trailing arm mounts free of charge, including parts and labor.
What is the safety risk?
The risk is a weld failure at the trailing arm mounts. If a mount cracks and fails, the suspension mounting point can lose strength and increase the risk of a crash. The repair path is to have the mount repair completed for free.
When were owners notified about recall 25V062?
Owner notification letters were mailed March 6, 2025. If you bought the converted Sienna used or never received a letter, check your VIN and call Vantage Mobility customer service at 1-800-488-9082 with recall number 25V062.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V062000 |
|---|---|
| Vm customer service | 1-800-488-9082 |
| NHTSA recall # | 25V062 |
| NHTSA recall # (full) | 25V062000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →