Recall 25V050 covers 12,236 2022-2025 Mercedes-Benz Eqb electric vehicles for a battery fire risk. Park outside, charge to 80%, and get the free software repair.
A vehicle fire while parked or driving can increase the risk of injury. While driving, a high-voltage battery warning message can alert you to a thermal incident. When parked, there is no warning. Park outside and away from structures, and keep charging at no more than 80% until the repair is complete. Repair will be free at any franchised Mercedes-Benz dealer once available.
Mercedes-Benz is recalling 12,236 2022-2025 Eqb 250+, Eqb 250, Eqb 300 4MATIC, and Eqb 350 4MATIC electric vehicles because the high voltage battery can fail internally and start a fire while parked or driving. Owners should park outside and away from structures until the dealer repair is available, and that repair will be free.
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What's wrong?
The high-voltage battery in 2022-2025 Mercedes-Benz Eqb 250+, Eqb 250, Eqb 300 4MATIC, and Eqb 350 4MATIC vehicles stores the electricity that drives the vehicle. The battery management software watches battery conditions and helps control how the pack charges, discharges, and protects itself. That control matters because the pack carries high energy even when the vehicle is parked.
On affected vehicles, supplier production variations left certain batteries less able to tolerate a high state of charge. Mercedes-Benz also identified outside factors, including charging current ripples or mechanical battery damage, as part of the failure path. Under those conditions, the battery can fail internally and lead to a vehicle fire while parked or driving.
If the problem develops while driving, the driver receives a high-voltage battery warning malfunction message in the instrument cluster. If it happens while the vehicle is parked, there is no warning sign before failure.
Who's affected?
Covers four Eqb variants across the 2022-2025 model years, all using the same battery management software.
| 2025 Mercedes-Benz Eqb 250+ | high-voltage traction battery |
|---|---|
| 2024 Mercedes-Benz Eqb 250 | high-voltage traction battery |
| 2023 Mercedes-Benz Eqb 250 | high-voltage traction battery |
| 2022 Mercedes-Benz Eqb 250 | high-voltage traction battery |
| 2022 Mercedes-Benz Eqb 300 4MATIC | high-voltage traction battery |
| 2023 Mercedes-Benz Eqb 300 4MATIC | high-voltage traction battery |
| 2024 Mercedes-Benz Eqb 300 4MATIC | high-voltage traction battery |
| 2023 Mercedes-Benz Eqb 350 4MATIC | high-voltage traction battery |
| 2024 Mercedes-Benz Eqb 350 4MATIC | high-voltage traction battery |
| 2022 Mercedes-Benz Eqb 350 4MATIC | high-voltage traction battery |
| Units affected | 12,236 |
| Field incidents | NHTSA has logged 2 field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
A vehicle fire while parked or driving can increase the risk of injury. While driving, a high-voltage battery warning message can alert you to a thermal incident. When parked, there is no warning. Park outside and away from structures, and keep charging at no more than 80% until the repair is complete. Repair will be free at any franchised Mercedes-Benz dealer once available.
What should I do?
- Check your VIN to confirm your 2022-2025 Mercedes-Benz Eqb 250+, Eqb 250, Eqb 300 4MATIC, or Eqb 350 4MATIC is included in this recall.
- Limit charging to 80% battery capacity until the repair is complete.
- Wait for Mercedes-Benz to confirm that your recall phase is open, then contact a franchised Mercedes-Benz dealer.
- Schedule the free battery management system software update that addresses the high-voltage battery failure tied to fire risk.
- Bring the owner letter if you received one, or reference recall number 25V050 when you call.
What happens at the repair
Until Mercedes-Benz confirms the repair for your VIN, follow the charging instruction and keep the battery at 80% or less. Once the dealer repair is available, a Mercedes-Benz technician updates the battery management system software. Parts and labor are covered under the recall. Mercedes-Benz's standard reimbursement plan covers eligible repairs paid before the owner letter. Keep related repair documents and ask MBUSA customer service or the dealer service desk how to submit them.
| Reimbursement | Reimbursement available |
|---|
Timeline
| February 7, 2025 | NHTSA published the recall |
|---|---|
| February 7, 2025 | Dealer notification began |
| February 7, 2025 | Dealer notification ended |
| March 28, 2025 | Interim owner notification (was planned for this date) |
| May 22, 2025 | Owner notification mailed |
| October 10, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
Frequently asked questions
What is recall 25V050?
Recall 25V050 covers 12,236 2022-2025 Mercedes-Benz Eqb electric vehicles with a high-voltage battery defect that can lead to a fire while parked or driving. Mercedes-Benz dealers will update the battery management system software for free.
What should I do if my 2022-2025 Mercedes-Benz Eqb 250, Eqb 250+, Eqb 300 4MATIC, or Eqb 350 4MATIC is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 25V050. If it is, limit charging to 80% battery capacity, park outside and away from structures, and contact a franchised Mercedes-Benz dealer for the free battery management system software update.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Mercedes-Benz says dealers will update the battery management system software free of charge. Use recall number 25V050 or Mercedes-Benz recall number 2025040005 when you call the dealer.
Is it safe to drive or park my Mercedes-Benz Eqb before the repair?
The recall does not include a do-not-drive order, but it does include fire-risk guidance. Until the software update is complete, charge the vehicle only to 80% battery capacity and park outside and away from structures because the battery defect can lead to a fire while parked or driving.
When were owner letters mailed for recall 25V050?
Mercedes-Benz mailed owner letters in phases. Phase 1 letters were mailed on May 22, 2025, Phase 2 letters were mailed on October 31, 2025, and Phase 3 letters were mailed on December 12, 2025. Used-vehicle owners still need a VIN check because letters follow registration records.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V050000 |
|---|---|
| Mercedes-Benz customer service | 1-800-367-6372 |
| NHTSA recall # | 25V050 |
| NHTSA recall # (full) | 25V050000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Report (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Misc. Document (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →