Recall 25V011 affects 63,130 2017-2019 Jeep Cherokee SUVs for PTU damage. Repair will be free at any franchised Jeep dealer once available.
Jeep is recalling 63,130 2017-2019 Cherokee vehicles because the power transfer unit can become damaged and disengage the transmission and differential. That can cause loss of drive power or loss of park function, raising crash or rollaway risk, and the Jeep dealer repair will be free once Jeep makes it available.
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What's wrong?
The power transfer unit, or PTU, on the 2017-2019 Jeep Cherokee is part of the drivetrain. It helps route power from the transmission to the wheels through the differential, the gear assembly that lets the wheels turn at the right speeds. The PTU has to stay mechanically connected for the vehicle to move and for park to hold correctly.
The issue is an input shaft snap ring inside the two-speed PTU that was not seated correctly during assembly. A snap ring is a small retaining ring that holds a shaft in position. If it shifts or fails to hold the shaft, the PTU can become damaged and disconnect the transmission from the differential. That can cause loss of drive power, loss of park function, or both.
Owners can notice a Service 4WD message, unusual noise, vibration, or a change in how the Cherokee drives. Those signs point to the PTU beginning to act differently before the drivetrain connection fails.
Who's affected?
Covers three Cherokee model years with the same power transfer unit assembly.
| 2017 Jeep Cherokee | powertrain |
|---|---|
| 2018 Jeep Cherokee | powertrain |
| 2019 Jeep Cherokee | powertrain |
| Units affected | 63,130 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
Loss of drive power raises crash risk, and loss of park function can let the vehicle roll away, raising crash or injury risk. Watch for a Service 4WD message, noise, vibration, or a change in drive quality. Schedule service soon if your VIN is included. Repair will be free at any franchised Jeep dealer once available.
What should I do?
- Check your VIN to confirm your 2017-2019 Jeep Cherokee is included in this recall.
- Watch for Jeep's owner letter, mailed beginning February 19, 2026, and keep it with your records.
- Ask a franchised Jeep dealer when the free drivetrain control module update, PTU software update, and PTU repair opens; this repair addresses loss of drive power and loss of park function.
- Reference recall number 25V011 when you call the dealer or Jeep customer service.
- Avoid relying on Park alone until the repair is complete. Use the parking brake each time you park.
What happens at the repair
Because the final remedy is still under development, do not assume the dealer can complete the repair today. Once Jeep opens the repair, a Jeep technician will update the drivetrain control module and PTU software, then replace the PTU if needed. Parts and labor are covered under the recall. FCA's general reimbursement plan covers eligible owner paid repairs completed before the recall notice. Bring documentation for related prior repairs and ask the service desk how to submit it under that plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| January 23, 2025 | Dealer notification began |
|---|---|
| January 23, 2025 | Dealer notification ended |
| February 13, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| February 13, 2025 | Interim owner notification (was planned for this date) |
| April 29, 2025 | NHTSA published the recall |
| February 19, 2026 | Owner notification mailed |
Frequently asked questions
What is recall 25V011?
Recall 25V011 covers 63,130 2017-2019 Jeep Cherokee SUVs with a power transfer unit problem. The PTU can become damaged and disengage the transmission and differential, causing loss of drive power or loss of park function. Jeep dealers will update software and replace the PTU when required for free.
What should I do if my 2017-2019 Jeep Cherokee is on this recall?
Check your VIN to confirm your specific Cherokee is included in recall 25V011. If it is, contact a franchised Jeep dealer and ask about the drivetrain control module update, PTU software update, and PTU replacement if required. Use FCA recall number 01C when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. For this recall, Jeep dealers will update the drivetrain control module and PTU software and replace the PTU when required free of charge.
What is the safety risk?
The risk is loss of drive power or loss of park function. Loss of drive power increases crash risk, and loss of park function can let the vehicle roll away, increasing crash or injury risk. If your VIN is included, arrange the free dealer repair.
When were owners notified about recall 25V011?
Owner notification letters were mailed beginning February 19, 2026. If you bought the Cherokee used or did not receive a letter, the VIN still decides whether the recall applies. You can also contact FCA customer service at 1-800-853-1403 and reference recall number 01C.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/25V011000 |
|---|---|
| Jeep customer service | 1-800-853-1403 |
| NHTSA recall # | 25V011 |
| NHTSA recall # (full) | 25V011000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
- Download Misc. Document (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →