Recall 24V968 affects 28 2023-2024 Storyteller Overland Gxv Hilt vehicles for improper metal-frame grounding. Repair is free at any franchised Storyteller Overland dealer.
Storyteller Overland is recalling 28 2023-2024 Gxv Hilt vehicles under recall 24V968 because metal frames within the vehicle housing were not grounded properly. An ungrounded metal frame can cause electric shock and increase the risk of injury, and the Storyteller Overland dealer repair will be free once available.
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What's wrong?
The bonding wires on the 2023-2024 Storyteller Overland Gxv Hilt are grounding straps for the living-area metal frame. They connect metal frame sections to the vehicle ground, giving stray electrical current a controlled path away from exposed metal. In normal use, that bond helps the electrical system return current where it belongs instead of leaving metal parts electrically isolated.
On affected Gxv Hilt vehicles, the metal frames within the housing portion were built without adequate grounding straps. That means parts of the frame are not bonded to ground as designed. If an electrical fault reaches one of those metal sections, the grounding path is incomplete and the bonding wires cannot do their normal job.
There is no warning sign before failure. The issue is in the grounding connection itself, so an owner should not expect a sound, smell, warning light, or change in driving feel before the problem is found during inspection or repair.
Who's affected?
The scope spans the Gxv Hilt across 2023 and 2024, with the bonding-wire issue listed under frame structure and wiring.
| 2023 Storyteller Overland Gxv Hilt | body or structural component |
|---|---|
| 2023 Storyteller Overland Gxv Hilt | wiring |
| 2024 Storyteller Overland Gxv Hilt | body or structural component |
| 2024 Storyteller Overland Gxv Hilt | wiring |
| Units affected | 28 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching 2023-2024 Storyteller Overland Gxv Hilt does not guarantee inclusion. Check your VIN to confirm whether your specific motorhome is included.
What's the safety risk?
An improperly grounded metal frame can cause electric shock and increase the risk of injury. Until repaired, keep occupants from touching powered equipment or exposed metal when electrical systems are in use, and schedule the recall repair promptly. Repair will be free at any franchised Storyteller Overland dealer once available.
What should I do?
- Check your VIN to confirm your 2023-2024 Storyteller Overland Gxv Hilt is included in this recall.
- Check for Storyteller Overland's owner letter mailed February 12, 2025 before scheduling the repair.
- Contact a franchised Storyteller Overland dealer to schedule the free bonding-wire repair that grounds the metal frame housing.
- Reference recall number 24V968 when you call the dealer or Storyteller Overland customer service.
- Avoid touching metal frame areas if you feel a shock, and keep passengers away from the area until the grounding repair is complete.
What happens at the repair
At the dealer, a Storyteller Overland technician will install additional bonding wires on the electrical cabinet frames to provide adequate grounding. The dealer repair will be free once available. If you already paid for this grounding repair, contact Storyteller Overland at warranty@storytelleroverland.com. Include repair details, photos of the completed work and remedied part, plus a labor sheet or invoice. Storyteller Overland says it will coordinate reimbursement after proof of satisfactory completion and the invoice are received.
| Reimbursement | Reimbursement available |
|---|
Timeline
| December 23, 2024 | NHTSA published the recall |
|---|---|
| February 12, 2025 | Owner notification mailed |
| February 20, 2025 | Dealer notification began |
| February 20, 2025 | Interim owner notification (was planned for this date) |
| February 21, 2025 | Dealer notification ended |
Frequently asked questions
What is recall 24V968?
Recall 24V968 covers 28 2023-2024 Storyteller Overland Gxv Hilt vehicles with metal frames inside the housing that are not grounded correctly. That defect can expose occupants to electric shock and raise injury risk. Dealers will install additional bonding wires for free.
What should I do if my 2023-2024 Storyteller Overland Gxv Hilt is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 24V968. If it is, contact a franchised Storyteller Overland dealer or Storyteller Overland customer service at 1-888-999-7442 to schedule the bonding-wire repair. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the recalled defect at no cost to the owner. Storyteller Overland dealers will install additional bonding wires to make sure the affected metal frames are grounded correctly, with parts and labor covered.
What is the safety risk in recall 24V968?
The risk is electric shock. In the affected 2023-2024 Storyteller Overland Gxv Hilt vehicles, metal frames within the housing are not grounded correctly. That can expose a person touching the affected area to shock and increase the risk of injury.
What if I bought my Storyteller Overland Gxv Hilt used?
The free recall repair still applies. Recall coverage follows the vehicle, not the first owner. Check your VIN to confirm whether your Gxv Hilt is included, then reference recall 24V968 when you contact a franchised Storyteller Overland dealer or customer service.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V968000 |
|---|---|
| Storyteller Overland customer service | 1-888-999-7442 |
| NHTSA recall # | 24V968 |
| NHTSA recall # (full) | 24V968000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notice (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →