Recall 24V962 affects 22,883 2024-2025 Kia EV9 SUVs for missing second- and third-row seat mounting bolts. Repair is free at any franchised Kia dealer.
Kia is recalling 22,883 2024-2025 EV9 SUVs because second- and third-row seat mounting bolts can be missing. Seats without those bolts can fail to properly restrain an occupant, increasing injury risk; Kia dealers will inspect and repair the seat mounting bolts free of charge.
Does this recall apply to your specific vehicle?
The official, free per-VIN recall check is run by NHTSA. Enter your VIN and we'll forward you directly — and add you to a free watchlist so you hear about new recalls for your vehicle.
Check my VIN at NHTSARecallNotify doesn't check your VIN — NHTSA's official tool does. We use your email only to alert you to new recalls.
Watch this vehicle for recalls
Add it to your free watchlist and we will alert you as new federal recalls are posted for your year, make and model. New-recall alerts are rolling out now.
You are on the watchlist.
We will email you as new federal recalls are posted for your vehicle.
What's wrong?
The seat mounting bolts on the 2024-2025 Kia EV9 fasten the second- and third-row seats to the vehicle body. Those bolts hold the seat frame against the floor structure so the seat stays fixed while passengers sit, buckle, and move in the cabin. The part is simple, but the job is critical: the seat depends on its fasteners being present and tightened.
On affected EV9 vehicles, some second- or third-row seat mounting bolts were left out during assembly at the plant. Kia traced the issue to plant assembly worker error. Without the intended bolts in place, the seat is not secured the same way as a properly built EV9, where the seat mounting bolts are installed.
Owners can notice a rattle from the seat area or looseness in the seat before the problem is found. If a second- or third-row seat feels loose, shifts, or makes a rattle noise, use that detail when calling a Kia dealer.
Who's affected?
The same seat assembly fastener component appears for both model years.
| 2024 Kia EV9 | seat assembly |
|---|---|
| 2025 Kia EV9 | seat assembly |
| Units affected | 22,883 |
A matching 2024-2025 Kia EV9 does not guarantee inclusion. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
Missing seat mounting bolts can keep a seat from restraining an occupant correctly, increasing the risk of injury. If a seat rattles or feels loose, limit use of that seat and schedule the inspection soon. Repair is free at any franchised Kia dealer.
What should I do?
- Check your VIN to confirm your 2024-2025 Kia EV9 is included in this recall.
- Contact your nearest franchised Kia dealer to schedule the free seat mounting bolt inspection and installation that secures the second- and third-row seats.
- Bring the recall notice if Kia mailed one. If not, reference recall number 24V962 when you call.
- Avoid using the second- and third-row seats until a Kia dealer confirms the mounting bolts are installed.
What happens at the repair
At the dealer, a Kia technician inspects the EV9 seat mounting points and installs any missing mounting bolts at no charge. The recall repair is free, with parts and labor covered. If you already paid for a related seat mounting bolt repair before the recall work was completed, Kia's standard reimbursement plan covers eligible documented expenses. Keep your repair paperwork and ask Kia customer service or the dealer service desk how to submit the claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| December 20, 2024 | NHTSA published the recall |
|---|---|
| December 20, 2024 | Dealer notification began |
| December 20, 2024 | Dealer notification ended |
| January 24, 2025 | Owner notification mailed |
| January 24, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| January 24, 2025 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V962?
Recall 24V962 covers 22,883 2024-2025 Kia EV9 vehicles with second-row and third-row seat mounting bolts that are missing. Seats missing mounting bolts are not secured as designed, increasing injury risk in a crash. Kia dealers will inspect the seats and install bolts for free when needed.
What should I do if my 2024-2025 Kia EV9 is on this recall?
Check your VIN to confirm your specific EV9 is included in recall 24V962. If it is, contact a franchised Kia dealer to schedule the seat inspection and bolt installation. Reference recall 24V962 or Kia recall SC329 when you call. The repair is free.
Is the Kia EV9 recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost to the owner. For recall 24V962, Kia dealers will inspect the second-row and third-row seat mounting bolts and install missing bolts free of charge.
Is it safe to drive my Kia EV9 before the seat bolt repair?
Kia has not issued a do-not-drive instruction for recall 24V962. The safety risk is tied to second-row and third-row seats that are missing mounting bolts. Check your VIN, schedule the free dealer inspection, and avoid using any seat that feels loose until Kia inspects it.
When were Kia EV9 owners notified about recall 24V962?
Kia mailed owner notification letters on January 24, 2025. If you bought the EV9 used or never received a letter, check your VIN to confirm whether your specific vehicle is included, then call a franchised Kia dealer or Kia customer service at 1-800-333-4542.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V962000 |
|---|---|
| Kia customer service | 1-800-333-4542 |
| NHTSA recall # | 24V962 |
| NHTSA recall # (full) | 24V962000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
- Download Owner Notice (PDF)
- Download Misc. Document (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →