Recall 24V960 covers 1 2023 Mercedes-Benz Eqs 450+ vehicle for roof brackets that can damage side-curtain airbags. Free repair at a franchised Mercedes-Benz dealer.
Mercedes-Benz is recalling a single 2023 Eqs 450+ vehicle because sharp-edged mounting brackets near the roof can damage the side-curtain air bag during deployment. A damaged air bag can increase injury risk in a crash, and Mercedes-Benz dealers will complete the free repair.
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What's wrong?
The roof-area mounting bracket on the 2023 Mercedes-Benz Eqs 450+ is a structural fastener near the side-curtain air bag. The side-curtain air bag is stored along the roof rail and deploys downward beside the side windows in a side impact or rollover event. The bracket is supposed to sit near that air bag without cutting or snagging it.
On the recalled vehicle, the roof mounting bracket was built with sharp edges because of a development-process deviation. During side-curtain air bag deployment, those edges can damage the air bag fabric or interfere with a clean deployment path. Mercedes-Benz says vehicles outside the recall population have roof-area mounting brackets that meet current production specifications.
There is no warning sign before failure. The driver will not see a dashboard message, hear a noise, or feel a change in normal driving because the problem matters only when the side-curtain air bag deploys.
Who's affected?
| 2023 Mercedes-Benz Eqs 450+ | air bag system |
|---|---|
| Units affected | 1 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2023 Mercedes-Benz Eqs 450+ sedan is on the list. Check your VIN to confirm whether your specific sedan is included.
What's the safety risk?
If the window air bag is damaged during deployment, it can increase the risk of injury in a crash. The driver will not receive a warning before the failure, so confirm your VIN and schedule the dealer inspection promptly. Repair is free at any franchised Mercedes-Benz dealer.
What should I do?
- Check your VIN to confirm your 2023 Mercedes-Benz Eqs 450+ is included in this recall.
- Contact a franchised Mercedes-Benz dealer to schedule the free window air bag inspection and bracket repair tied to sharp roof-bracket edges that can damage the side-curtain air bag during deployment.
- Bring the recall notice if Mercedes-Benz mailed one. If not, reference recall number 24V960 when you call.
- Ask the dealer whether the vehicle needs a window air bag replacement or mounting-bracket replacement after inspection.
What happens at the repair
At the dealer, a Mercedes-Benz technician inspects the window airbags and the mounting brackets near the roof. If the inspection shows damage or a bracket problem, the technician replaces the affected window airbag and mounting bracket. The recall repair is free, and parts and labor are covered. Out-of-pocket repairs already paid are handled through the new vehicle warranty, not through a separate reimbursement program, because the involved vehicle remains under warranty. Ask the service desk how warranty coverage applies if you have prior repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| December 20, 2024 | NHTSA published the recall |
|---|---|
| December 30, 2024 | Dealer notification began |
| February 7, 2025 | Owner notification mailed |
| February 18, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| February 18, 2025 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V960?
Recall 24V960 covers 1 2023 Mercedes-Benz Eqs 450+ vehicle with sharp mounting-bracket edges near the roof. Those edges can damage a side-curtain air bag during deployment. Mercedes-Benz dealers will inspect the vehicle and replace the window air bags and mounting brackets for free when needed.
What should I do if my 2023 Mercedes-Benz Eqs 450+ is on this recall?
Check your VIN to confirm whether your specific vehicle is included in recall 24V960. If it is, contact a franchised Mercedes-Benz dealer to schedule the inspection. Reference recall number 24V960 and Mercedes-Benz recall number 2025010005 when you call. The repair is free.
Does the recall repair cost anything?
No. Federal recall law requires the manufacturer to repair the defect at no cost. Mercedes-Benz dealers will inspect the vehicle and, when needed, replace the window air bags and mounting brackets free of charge.
What is the safety risk?
The risk is injury in a crash. Sharp edges on roof-area mounting brackets can damage the side-curtain air bag as it deploys, which means the air bag cannot protect the occupant as intended during a side impact or ejection-mitigation event.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V960000 |
|---|---|
| Mercedes-Benz customer service | 1-800-367-6372 |
| NHTSA recall # | 24V960 |
| NHTSA recall # (full) | 24V960000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →