Recall 24V953 affects 47,818 2024-2025 Lincoln Nautilus vehicles for a window-reversal defect. Repair is free at any franchised Lincoln dealer.
Lincoln is recalling 47,818 2024-2025 Nautilus vehicles because the window automatic reversal system does not react correctly after detecting an obstruction and the reversal distance falls short of the federal minimum. A closing window can pinch a driver or passenger before retracting, increasing injury risk, and Lincoln dealers will complete the recall repair free of charge.
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What's wrong?
The power-window controls on 2024-2025 Lincoln Nautilus vehicles use driver and passenger door modules to run the window motors. These modules carry the calibration, the software instructions that tell the glass when to stop and reverse after it detects something in the opening. That reversal is meant to limit upward force and keep the window from closing too far on an obstruction.
On affected Nautilus SUVs, the door module calibration does not match North America power-window requirements. In certain obstruction scenarios, the movable glass does not reverse the required distance after detection. The problem is in the driver and passenger door module software, not the glass itself, and the repair software changes the calibration and configuration.
There is no warning sign before failure. The window can operate normally during everyday use, then fail to reverse correctly when an obstruction is in the path.
Who's affected?
Covers the 2024 and 2025 Nautilus with the same passenger door module tied to the power-window controls.
| 2024 Lincoln Nautilus | visibility component |
|---|---|
| 2025 Lincoln Nautilus | visibility component |
| Units affected | 47,818 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
An affected window can pinch a driver or passenger with excessive force before it retracts, increasing the risk of injury. Use the window switches carefully, keep hands clear of the glass path, and schedule the repair soon. Repair is free at any franchised Lincoln dealer.
What should I do?
- Check your VIN to confirm your 2024-2025 Lincoln Nautilus is included in this recall.
- Contact a franchised Lincoln dealer to schedule the free door module software recalibration that corrects the power window reversal response.
- Bring the recall notice if you have it. If not, reference recall number 24V953 when you call.
- Keep hands, children, and passengers clear of closing windows until the dealer completes the software update.
What happens at the repair
At the dealer, a Lincoln technician recalibrates the driver door module and passenger door module so the power window automatic reversal system responds correctly after an obstruction. The software update and dealer labor are free under the recall. Ford's general reimbursement plan covers the cost of owner paid remedies completed before recall notification. If you already paid for this related repair, contact Ford customer service or bring repair documentation to the Lincoln service desk.
| Reimbursement | Reimbursement available |
|---|
Timeline
| December 20, 2024 | NHTSA published the recall |
|---|---|
| January 10, 2025 | Dealer notification began |
| January 10, 2025 | Dealer notification ended |
| January 13, 2025 | Interim owner notification (was planned for this date) |
| January 17, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| February 28, 2025 | Owner notification mailed |
Frequently asked questions
What is recall 24V953?
Recall 24V953 covers 47,818 2024-2025 Lincoln Nautilus vehicles with a power-window automatic reversal problem. After the window detects an obstruction, it does not retract the required distance, which means a closing window can pinch a driver or passenger. Lincoln dealers will recalibrate the driver and passenger door modules for free.
What should I do if my 2024-2025 Lincoln Nautilus is on this recall?
Check your VIN to confirm your specific SUV is included in recall 24V953. If it is, contact a franchised Lincoln dealer to schedule recalibration of the driver door module and passenger door module. Reference recall 24V953 and Ford recall number 24C43 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Lincoln dealers will recalibrate the driver door module and passenger door module free of charge. Parts and labor are covered for vehicles included in recall 24V953.
What is the safety risk?
The risk is pinch injury from a closing power window. The automatic reversal system does not respond correctly after detecting an obstruction, and the window reversal distance fails to meet the required standard. Keep hands, arms, and passengers clear of the windows until the dealer completes the free recalibration.
When were owner letters mailed for this recall?
Owner notification letters were mailed on February 28, 2025. If you did not receive a letter, check your VIN because mail can miss used vehicles, recent moves, and ownership changes. You can also call Ford customer service at 1-866-436-7332 and reference Ford recall number 24C43.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V953000 |
|---|---|
| Lincoln customer service | 1-866-436-7332 |
| NHTSA recall # | 24V953 |
| NHTSA recall # (full) | 24V953000 |
Source documents
-
Download Quarterly Report (PDF) - Download Misc. Document (PDF)
- Download Recall Report (PDF)
- Download Owner Notice (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →