Recall 24V952 affects 82 2017-2024 Altec AT200A vehicles for front-axle overload that can cause failure and instability. Repair is free at any franchised Altec dealer.
Altec is recalling 82 2017-2024 AT200A units built on Ford E350 van chassis because a front axle defect can show up under high loads on chassis rated at 4050 or 4200 pounds front GAWR. An overloaded axle can fail and make the vehicle unstable, raising injury risk; Altec will provide the free repair.
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What's wrong?
The front coil springs and related front axle parts on the 2017-2024 Altec AT200A help carry the weight over the front of the Ford E350 van chassis. That rating is listed as the Gross Axle Weight Rating, or GAWR, and it tells an operator how much weight the front axle is built to support.
On included AT200A units, the chassis was built with a 4,050-pound or 4,200-pound front axle rating, but Altec found less usable front axle capacity than expected once the equipment was installed. At high loads, the front axle can be overloaded. The repair upgrades the front axle components so the rating increases to 4,600 pounds.
The warning sign is a weight mismatch, not a light, sound, or handling change. An operator can compare a scale ticket with the axle ratings to see whether the front axle is overloaded. There is no other warning sign before the overload condition.
Who's affected?
Spans 8 model years of AT200A vehicles, with scope tied to both the front suspension and the certification label.
| 2023 Altec AT200A | front suspension |
|---|---|
| 2023 Altec AT200A | vehicle label (placard or certification) |
| 2017 Altec AT200A | vehicle label (placard or certification) |
| 2017 Altec AT200A | front suspension |
| 2020 Altec AT200A | vehicle label (placard or certification) |
| 2020 Altec AT200A | front suspension |
| 2021 Altec AT200A | vehicle label (placard or certification) |
| 2021 Altec AT200A | front suspension |
| 2018 Altec AT200A | vehicle label (placard or certification) |
| 2018 Altec AT200A | front suspension |
| 2019 Altec AT200A | vehicle label (placard or certification) |
| 2019 Altec AT200A | front suspension |
| 2022 Altec AT200A | vehicle label (placard or certification) |
| 2022 Altec AT200A | front suspension |
| 2024 Altec AT200A | vehicle label (placard or certification) |
| 2024 Altec AT200A | front suspension |
| Units affected | 82 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
An overloaded front axle can fail and make the vehicle unstable, increasing the risk of injury. There is no warning sign besides checking a scale ticket against the axle ratings. Until the repair is complete, keep loads within the posted ratings and schedule service soon. Repair is free at any franchised Altec dealer.
What should I do?
- Check your VIN to confirm your 2017-2024 Altec AT200A is included in this recall.
- Contact Altec customer service at 1-877-462-5832 to confirm where to schedule the free Ford dealer repair.
- Schedule the front-spring, insulator, nut, and rating-label repair that corrects the front-axle overload risk.
- Bring the recall notice if Altec mailed one. If not, reference recall number 24V952 when you call.
- Avoid heavy front-axle loads until the front-spring upgrade and new rating label are installed.
What happens at the repair
At the dealer, an Altec technician installs the front springs, insulators, and nuts covered by the recall, then provides a new label showing the upgraded gross axle weight rating. Parts and labor are free under the recall. Altec's warranty policy also covers owners who already paid for a related repair before the owner letter. Bring repair orders, receipts, and any dealer paperwork so the service desk can process the reimbursement request.
| Reimbursement | Reimbursement available |
|---|
Timeline
| December 20, 2024 | NHTSA published the recall |
|---|---|
| February 14, 2025 | Dealer notification began |
| February 14, 2025 | Dealer notification ended |
| February 14, 2025 | Owner notification mailed |
| February 14, 2025 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V952?
Recall 24V952 covers 82 2017-2024 Altec AT200A units mounted on Ford E350 van chassis with front axle ratings of 4050 and 4200 pounds. At high loads, the front axle can fail and cause instability, increasing injury risk. Ford dealers will install front springs, insulators, nuts, and an updated rating label for free.
What should I do if my 2017-2024 Altec AT200A is on this recall?
Check your VIN to confirm your specific unit is included in recall 24V952. If it is, contact a franchised Ford dealer to schedule the front spring, insulator, nut, and label repair. Reference Altec recall number CSN-3206 when you call. The dealer repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to provide the recall repair at no cost. For recall 24V952, Ford dealers will install the front springs, insulators, nuts, and updated gross axle weight rating label free of charge.
What is the safety risk?
The front axle can fail when overloaded at high loads. That failure can cause vehicle instability and increase the risk of injury. The repair upgrades the front springs and related hardware, then adds a new label showing the upgraded gross axle weight rating.
When were owner letters mailed?
Altec mailed owner notification letters on February 14, 2025. If you own a 2017-2024 Altec AT200A and never received a letter, check your VIN and call Altec customer service at 1-877-462-5832 with recall number CSN-3206.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V952000 |
|---|---|
| Altec customer service | 1-877-462-5832 |
| NHTSA recall # | 24V952 |
| NHTSA recall # (full) | 24V952000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →