Recall 24V944 covers 79,365 2024 Jeep Grand Cherokee, Grand Cherokee L, Grand Wagoneer, and Wagoneer vehicles for rearview-camera software. Dealers update it free.
Jeep is recalling 79,365 2024 Grand Cherokee L, Grand Wagoneer, Grand Cherokee, and Wagoneer vehicles because incorrect rearview camera module software can keep the camera image from displaying. That loss of rear visibility increases crash risk, and Jeep dealers will update the software free of charge.
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What's wrong?
The rearview camera module, or RVCM, on these 2024 Jeep Grand Cherokee L, Grand Wagoneer, Grand Cherokee, and Wagoneer vehicles is the software-controlled unit that sends the rear camera image to the cabin display. When the driver shifts into reverse, the module is supposed to show the area behind the vehicle so the rear visibility system meets FMVSS 111.
On affected vehicles, the module was programmed incorrectly and was not properly calibrated during assembly. During a backing event, that software problem can stop the rearview image from appearing on the display. The camera hardware is not the key issue here; the fix is a software update for the RVCM.
There is no warning sign before failure. The driver will notice the problem when the vehicle is shifted into reverse and the rearview image does not appear.
Who's affected?
All four Jeep SUV nameplates share the same rearview camera module software in this recall.
| 2024 Jeep Grand Cherokee L | Software |
|---|---|
| 2024 Jeep Grand Wagoneer | Software |
| 2024 Jeep Grand Cherokee | Software |
| 2024 Jeep Wagoneer | Software |
| Units affected | 79,365 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
If the rearview camera image does not appear in reverse, the driver has less visibility behind the vehicle, increasing the risk of a crash. Use mirrors and turn to check behind the vehicle, then schedule the software update soon. Repair is free at any franchised Jeep dealer.
What should I do?
- Check your VIN to confirm your 2024 Jeep Grand Cherokee L, Grand Wagoneer, Grand Cherokee, or Wagoneer is included in this recall.
- Contact a franchised Jeep dealer to schedule the free rearview-camera software update that restores the camera image display.
- Bring the recall notice if Jeep mailed one. If not, reference recall number 24V944 when you call.
- Use mirrors and look behind the vehicle when reversing until the software update is complete.
- Call Jeep customer service at 1-800-853-1403 with questions about the recall or repair timing.
What happens at the repair
At the dealer, a Jeep technician updates the rearview camera module software so the camera image displays as required. The software update, parts, and labor are free under the recall. If you already paid out of pocket for this same remedy before the owner notice, FCA's standard reimbursement plan provides a path to claim eligible documented costs. Bring repair invoices or payment records to the service desk and ask how to submit them.
| Reimbursement | Reimbursement available |
|---|
Timeline
| December 19, 2024 | NHTSA published the recall |
|---|---|
| January 3, 2025 | Dealer notification began |
| January 3, 2025 | Dealer notification ended |
| January 21, 2025 | Owner notification mailed |
| January 21, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| January 21, 2025 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V944?
Recall 24V944 covers 79,365 2024 Jeep Grand Cherokee L, Grand Wagoneer, Grand Cherokee, and Wagoneer vehicles with incorrect rearview camera module software. The rearview camera image can fail to display, reducing rear visibility and increasing crash risk. Jeep dealers will update the software for free.
What should I do if my 2024 Jeep Grand Cherokee L, Grand Wagoneer, Grand Cherokee, or Wagoneer is on this recall?
Check your VIN to confirm your specific Jeep is included in recall 24V944. If it is, contact a franchised Jeep dealer to schedule the rearview camera module software update. Reference recall number 24V944 and FCA recall number D5B when you call.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Jeep dealers will update the rearview camera module software free of charge. Parts and labor are covered at any franchised Jeep dealer handling the recall.
What is the safety risk?
The safety risk is reduced rear visibility. If the rearview camera image does not display, the driver has less help seeing behind the vehicle while backing up, increasing the risk of a crash. The dealer software update fixes the rearview camera module issue for free.
When were owners notified about this Jeep recall?
Owner notification letters were mailed January 21, 2025. If you bought the vehicle used or never received a letter, check your VIN to confirm whether your specific Jeep is included. You can also call FCA customer service at 1-800-853-1403 with recall number D5B.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V944000 |
|---|---|
| Jeep customer service | 1-800-853-1403 |
| NHTSA recall # | 24V944 |
| NHTSA recall # (full) | 24V944000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →