Recall 24V940 covers 6 2025 Polestar 3 SUVs because HLCM damage can cut drive power. Repair is free at any franchised Polestar dealer.
Polestar is recalling 6 2025 Polestar 3 hybrid electric vehicles under recall 24V940 because fluctuations in the 12-volt system damaged the High to Low Voltage Converter Module. A damaged module reduces energy conversion, which can cause sudden loss of drive power and raise crash risk; Polestar dealers will complete the free repair.
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What's wrong?
The High to Low Voltage Converter Module, or HLCM, on the 2025 Polestar 3 is part of the electrical propulsion system. It takes power from the vehicle's high-voltage side and supplies lower-voltage power for systems that depend on the 12-volt electrical network. When it works correctly, that lower-voltage supply stays stable while the vehicle is running and during software activity.
In affected Polestar 3 vehicles, fluctuations in the 12-volt system during a software upgrade damaged one internal HLCM power phase. That phase is one path inside the converter that helps manage the electrical load. Once damaged, the converter does not work properly, and NHTSA campaign 24V940 ties that fault to loss of propulsion power.
There is no warning sign before failure. The vehicle loses propulsion power without prior warning to the driver, so an owner does not get a reliable dashboard symptom or driveability clue before the problem shows up.
Who's affected?
| 2025 Polestar Polestar 3 | electric propulsion system |
|---|---|
| Units affected | 6 |
| Field incidents | NHTSA has logged 4 field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific SUV.
What's the safety risk?
A damaged High to Low Voltage Converter Module can cause a sudden loss of drive power, which increases the risk of a crash. There is no warning sign before failure. If power drops while driving, steer out of traffic when safe and contact a Polestar dealer before another trip. Repair is free at any franchised Polestar dealer.
What should I do?
- Check your VIN to confirm your 2025 Polestar Polestar 3 is included in this recall.
- Contact a franchised Polestar dealer to schedule the free High to Low Voltage Converter Module (HLCM) replacement that addresses the damaged converter behind the sudden loss of drive power.
- Bring the owner letter if you have it. If not, reference recall number 24V940 and Polestar recall RP1043 when you call.
- Limit driving until the repair is complete, and pull over safely if the vehicle loses drive power.
- Call Polestar customer service at 1-800-806-2504 with questions about scheduling or recall paperwork.
What happens at the repair
At the dealer, a Polestar technician replaces the High to Low Voltage Converter Module, also called the HLCM. The replacement parts and labor are free under the recall. If you paid out of pocket for this problem before receiving the recall letter, contact Polestar Customer Support and have your repair documentation ready so Polestar can review reimbursement under its program. The owner letter also lists Polestar recall number RP1043 for this repair.
| Reimbursement | Reimbursement available |
|---|
Timeline
| December 18, 2024 | NHTSA published the recall |
|---|---|
| December 18, 2024 | Dealer notification began |
| December 18, 2024 | Dealer notification ended |
| January 17, 2025 | Owner notification mailed |
| February 11, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| February 11, 2025 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V940?
Recall 24V940 covers 6 2025 Polestar Polestar 3 vehicles with possible damage to the High to Low Voltage Converter Module. A damaged HLCM can reduce energy conversion, cause sudden loss of drive power, and increase crash risk. Polestar dealers will replace the module for free.
What should I do if my 2025 Polestar Polestar 3 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 24V940. If it is, contact a franchised Polestar dealer to schedule the HLCM replacement. Reference recall number 24V940 and Polestar recall RP1043 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Polestar's remedy says dealers will replace the High to Low Voltage Converter Module free of charge at a franchised Polestar dealer.
What is the safety risk?
The safety risk is sudden loss of drive power if the damaged HLCM cannot convert energy as needed. That loss of propulsion increases crash risk. If your VIN is included, contact a Polestar dealer and ask whether the vehicle should be driven before the free module replacement.
When were owners notified about recall 24V940?
Polestar mailed owner notification letters on January 17, 2025. If you bought the vehicle used or never received a letter, the VIN still decides whether the recall applies. Check your VIN, then contact a Polestar dealer with recall number 24V940 if your vehicle is included.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V940000 |
|---|---|
| Polestar customer service | 1-800-806-2504 |
| NHTSA recall # | 24V940 |
| NHTSA recall # (full) | 24V940000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →