Recall 24V930 covers 697 2019-2022 Mercedes-Benz Sprinter vans with instrument cluster illumination that stays too bright. Repair is free at any franchised Mercedes-Benz dealer.
Mercedes-Benz is recalling 697 2019-2022 Sprinter 1500, Sprinter 2500, Sprinter 3500, and Sprinter 4500 vans because the instrument cluster illumination is not adjustable and can appear too bright in certain lighting. A display that is too bright can make critical safety information harder to see, and the Mercedes-Benz dealer repair is free.
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What's wrong?
The instrument cluster in the 2019-2022 Mercedes-Benz Sprinter 1500, Sprinter 2500, Sprinter 3500, and Sprinter 4500 is the display panel the driver uses for speed, warnings, and other driving information. Its software also controls panel lighting, including the dimming function that lets the driver reduce brightness when outside light changes. That adjustment is part of the federal controls and displays standard.
On affected Sprinter vans, the instrument cluster software was coded outside specification during development. Because of that software coding issue, the cluster illumination does not adjust as designed. In certain lighting conditions, the panel stays too bright instead of dimming to the level the driver selects.
There is no warning sign before this problem shows up. The driver does not get a separate alert; the issue is the brightness control itself, so the sign is an instrument panel that stays brighter than expected when adjusted.
Who's affected?
Spans four Sprinter van classes across the 2019-2022 model years, all tied to instrument-panel software.
| 2021 Mercedes-Benz Sprinter 2500 | instrument panel |
|---|---|
| 2021 Mercedes-Benz Sprinter 1500 | instrument panel |
| 2021 Mercedes-Benz Sprinter 3500 | instrument panel |
| 2020 Mercedes-Benz Sprinter 1500 | instrument panel |
| 2020 Mercedes-Benz Sprinter 2500 | instrument panel |
| 2022 Mercedes-Benz Sprinter 3500 | instrument panel |
| 2022 Mercedes-Benz Sprinter 2500 | instrument panel |
| 2019 Mercedes-Benz Sprinter 1500 | instrument panel |
| 2022 Mercedes-Benz Sprinter 1500 | instrument panel |
| 2020 Mercedes-Benz Sprinter 3500 | instrument panel |
| 2019 Mercedes-Benz Sprinter 2500 | instrument panel |
| 2021 Mercedes-Benz Sprinter 4500 | instrument panel |
| 2022 Mercedes-Benz Sprinter 4500 | instrument panel |
| 2019 Mercedes-Benz Sprinter 3500 | instrument panel |
| 2019 Mercedes-Benz Sprinter 4500 | instrument panel |
| 2020 Mercedes-Benz Sprinter 4500 | instrument panel |
| Units affected | 697 |
A matching year and Sprinter model does not guarantee inclusion. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
An instrument cluster display that is too bright can make critical safety information harder to see while driving, increasing the risk of a crash. There is no warning sign before this problem because it comes from the display behavior itself. Schedule the software update soon. Repair is free at any franchised Mercedes-Benz dealer.
What should I do?
- Check your VIN to confirm your 2019-2022 Mercedes-Benz Sprinter 1500, Sprinter 2500, Sprinter 3500, or Sprinter 4500 is included in this recall.
- Contact a franchised Mercedes-Benz dealer to schedule the free instrument-cluster software update that restores proper display brightness adjustment.
- Bring the owner letter if you have it, and reference recall number 24V930 when you call.
- Use extra care in lighting conditions where the display appears too bright, because glare can make critical safety information harder to see.
- Call Mercedes-Benz customer service at 1-877-762-8267 with questions about this recall.
What happens at the repair
At the dealer, a Mercedes-Benz technician updates the instrument cluster software so the display illumination can be adjusted as required. The software update and dealer labor are free under the recall. If you already paid to have this recall condition corrected, contact Mercedes-Benz customer service about reimbursement eligibility and keep your repair paperwork ready so the claim can be reviewed against the recall condition.
| Reimbursement | Reimbursement available |
|---|
Timeline
| December 13, 2024 | NHTSA published the recall |
|---|---|
| December 20, 2024 | Dealer notification began |
| December 20, 2024 | Dealer notification ended |
| January 31, 2025 | Owner notification mailed |
| February 7, 2025 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V930?
Recall 24V930 covers 697 2019-2022 Mercedes-Benz Sprinter 1500, Sprinter 2500, Sprinter 3500, and Sprinter 4500 vehicles with instrument cluster illumination that is too bright in certain lighting conditions. Dealers will update the instrument cluster software for free.
What should I do if my 2019-2022 Mercedes-Benz Sprinter is on this recall?
Check your VIN to confirm your specific van is included in recall 24V930. If it is, contact a franchised Mercedes-Benz dealer to schedule the instrument cluster software update. Reference recall number 24V930 and Daimler Vans recall number VS3BELKOM when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. A franchised Mercedes-Benz dealer will update the instrument cluster software free of charge, including parts and labor for the recall repair.
What is the safety risk in recall 24V930?
The instrument cluster display is too bright in certain lighting conditions. That brightness can make it difficult for the driver to see critical safety information, which increases crash risk. The free dealer software update is the repair path for included vans.
When were owners notified about recall 24V930?
Owner notification letters were mailed January 31, 2025. Used-vehicle owners and anyone who missed the letter should still check the VIN, because the VIN decides whether a specific Sprinter 1500, Sprinter 2500, Sprinter 3500, or Sprinter 4500 is included.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V930000 |
|---|---|
| Mercedes-Benz customer service | 1-877-762-8267 |
| NHTSA recall # | 24V930 |
| NHTSA recall # (full) | 24V930000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Misc. Document (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 20, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →