Recall 24V927 covers 85 2019 Jaguar I-Pace vehicles with overheating batteries. Park and charge outside, limit charge to 80%. Interim software update is free.
Jaguar is recalling 85 2019 I-Pace vehicles under recall 24V927 because an improper interim repair from recall 24V-633 left the high-voltage battery at risk of overheating. An overheated battery raises the risk of fire, and the final Jaguar dealer repair will be free once Jaguar opens it.
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What's wrong?
The high-voltage battery pack assembly in the 2019 Jaguar I-Pace stores the electrical energy that powers the propulsion system. Software also controls how the pack is charged, including the state-of-charge limit, which helps keep the battery within the intended operating range.
For recall 24V927, the problem is that some vehicles received an improper interim repair under the earlier H514 recall. The dealer software update was not started, was not completed, or left the wrong battery charge-limit software in place. That means the vehicle still has the battery condition the interim repair was meant to control, and the high-voltage battery can overheat.
The owner will not see a clear warning sign that the earlier interim repair was done incorrectly. The vehicle can look fully repaired in paperwork while the needed software is missing or incorrect, so the VIN and dealer repair history decide whether the recall still applies.
Who's affected?
| 2019 Jaguar I-Pace | high-voltage traction battery |
|---|---|
| Units affected | 85 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2019 Jaguar I-Pace is on the list. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
An overheating high-voltage battery increases fire risk. The owner will not know if the prior interim repair was completed incorrectly, so follow Jaguar's interim instructions: park and charge outside and away from structures, limit charging to 80%, and ask the dealer about the interim software update. Repair will be free at any franchised Jaguar dealer once Jaguar opens it.
What should I do?
- Check your VIN to confirm your 2019 Jaguar I-Pace is included in this recall.
- Park and charge the vehicle outside and away from structures until the recall repair is complete.
- Limit charging to a maximum of 80% until Jaguar completes the recall repair.
- Contact a franchised Jaguar dealer to schedule the free interim battery energy control module software update for the high-voltage battery overheating risk.
- Bring the recall notice if Jaguar mailed one. If not, reference recall number 24V927 when you call.
- Ask Jaguar customer service about the final repurchase under recall 24V-633.
What happens at the repair
Until the final repair is complete, follow Jaguar's interim guidance: park and charge the vehicle outside, keep it away from structures, and limit charging to 80%. At the dealer, a Jaguar technician updates the battery energy control module software as an interim repair. That software update is free. As the final remedy, Jaguar will repurchase the vehicles covered by recall 24V-633. Jaguar has a general reimbursement plan on file for related out-of-pocket repairs already paid. Bring repair documentation to the service desk, or contact Jaguar customer service at 1-800-452-4827.
| Reimbursement | Reimbursement available |
|---|
Timeline
| December 12, 2024 | NHTSA published the recall |
|---|---|
| January 2, 2025 | Dealer notification began |
| January 2, 2025 | Dealer notification ended |
| February 6, 2025 | Owner notification mailed |
Frequently asked questions
What is recall 24V927?
Recall 24V927 covers 85 2019 Jaguar I-Pace vehicles that received an improper interim repair under recall 24V633. The high-voltage battery can overheat, increasing the risk of a fire. Jaguar dealers will update the battery energy control module software as an interim repair for free.
What should I do if my 2019 Jaguar I-Pace is on this recall?
Check your VIN to confirm your specific I-Pace is included in recall 24V927. If it is, park and charge the vehicle outside and away from structures, limit charging to 80%, and contact a franchised Jaguar dealer for the free interim software update.
Is the recall repair free?
Yes. Federal recall law requires the recall repair at no cost, and Jaguar dealers will update the battery energy control module software as a free interim repair. Jaguar also states the final repair is a vehicle repurchase under recall 24V633.
What is the safety risk?
The safety risk is fire. Jaguar says the high-voltage battery can overheat on affected 2019 I-Pace vehicles, increasing fire risk. Until the recall repair is complete, Jaguar tells owners to park and charge outside, away from structures, and limit charging to 80%.
When did Jaguar notify owners about recall 24V927?
Jaguar mailed owner notification letters on February 6, 2025. If you bought the vehicle used or never received the letter, the VIN still decides whether this recall applies. Reference recall 24V927 or Jaguar recall number H529 when you call the dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V927000 |
|---|---|
| Jaguar customer service | 1-800-452-4827 |
| NHTSA recall # | 24V927 |
| NHTSA recall # (full) | 24V927000 |
Source documents
-
Download Remedy Instructions (PDF) - Download Quarterly Report (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Recall Report (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Misc. Document (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →