Recall 24V925 affects 7,606 2025 Chevrolet Equinox EV vehicles for low-volume pedestrian alert software. Repair is free at any franchised Chevrolet dealer.
Chevrolet is recalling 7,606 2025 Equinox EV vehicles because the pedestrian alert sound system does not produce enough sound. A quieter electric vehicle can leave pedestrians unaware of its approach, which increases the risk of injury; Chevrolet dealers will complete the repair free of charge.
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What's wrong?
The pedestrian alert sound system on the 2025 Chevrolet Equinox EV is the exterior sound generator used because electric vehicles operate quietly at low speeds. Its body control module, or BCM, stores software calibration files that tell the system how loud the alert should be and how the volume should change as the vehicle moves. That sound helps pedestrians recognize that the vehicle is nearby.
On affected Equinox EVs, the BCM calibration files for the acoustic vehicle alerting system were not implemented correctly during production. The software can leave the exterior pedestrian alert below the required volume change for FMVSS 141, the federal minimum sound standard for hybrid and electric vehicles. The hardware is not the main issue; the recall difference is the corrected BCM software calibration.
There is no warning sign before failure. An owner is not expected to hear a clear change from inside the vehicle before the alert system falls short of the required exterior sound level.
Who's affected?
| 2025 Chevrolet Equinox EV | External/pedestrian alert |
|---|---|
| 2025 Chevrolet Equinox EV | electrical system |
| Units affected | 7,606 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2025 Chevrolet Equinox EV is on the list. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
If the pedestrian alert sound is too quiet, people outside the vehicle can miss that the Equinox EV is approaching, which increases the risk of injury. Use extra care at low speeds, especially near crosswalks, parking lots, and driveways, until the BCM software update is completed. Repair is free at any franchised Chevrolet dealer.
What should I do?
- Check your VIN to confirm your 2025 Chevrolet Equinox EV is included in this recall.
- Contact a franchised Chevrolet dealer to schedule the free body control module software update that restores the pedestrian alert sound volume.
- Bring the recall notice if Chevrolet mailed one. If not, reference recall number 24V925 when you call.
- Use extra caution around pedestrians until the software update is complete, since the vehicle alert sound is too quiet.
- Call Chevrolet customer service at 1-800-222-1020 with questions about scheduling or recall status.
What happens at the repair
At the dealer, a Chevrolet technician updates the software in the body control module so the pedestrian alert sound system produces the required sound volume. The recall repair is free, with parts and labor covered by Chevrolet. Out-of-pocket repairs already paid are handled through the existing warranty, not through a separate reimbursement program, because the covered vehicles are still under warranty. Ask the Chevrolet service desk how warranty coverage applies if you have prior repair paperwork.
| Reimbursement | Warranty coverage applies |
|---|
Timeline
| December 12, 2024 | NHTSA published the recall |
|---|---|
| December 12, 2024 | Dealer notification began |
| December 12, 2024 | Dealer notification ended |
| January 21, 2025 | Owner notification mailed |
| January 27, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| January 27, 2025 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V925?
Recall 24V925 covers 7,606 2025 Chevrolet Equinox EV vehicles with pedestrian alert sound software that does not produce sound at a sufficient volume. The vehicles fail to meet FMVSS number 141. Chevrolet dealers will update the body control module software for free.
What should I do if my 2025 Chevrolet Equinox EV is on this recall?
Check your VIN to confirm your specific Equinox EV is included in recall 24V925. If it is, contact a franchised Chevrolet dealer to schedule the body control module software update. Reference GM recall number N242479760 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Chevrolet dealers will update the body control module software free of charge, regardless of where you bought the vehicle.
What is the safety risk?
The risk is that pedestrians can be unaware of an approaching Equinox EV if the pedestrian alert sound is too quiet. That increases the risk of injury. The dealer repair updates the body control module software so the alert system meets the required sound standard.
When were owners notified about recall 24V925?
Chevrolet mailed owner notification letters on January 21, 2025. If you did not receive a letter, check your VIN because mailed notices can miss used vehicles, recent moves, or ownership changes. Chevrolet customer service is available at 1-800-222-1020.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V925000 |
|---|---|
| Chevrolet customer service | 1-800-222-1020 |
| NHTSA recall # | 24V925 |
| NHTSA recall # (full) | 24V925000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
- Download Owner Notice (PDF)
- Download Misc. Document (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →