Recall 24V907 affects 24 2022-2024 Nova Bus Lfs buses for misplaced wheelchair securement attachment points. Repair is free at any franchised Nova Bus dealer.
Nova Bus is recalling 24 2022-2024 Lfs buses because the wheelchair securement system was installed with attachment points in the wrong locations. Those attachment points can keep the system from adequately restraining an occupant in a crash, increasing injury risk; Nova Bus dealers will complete the free recall repair.
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What's wrong?
The Q'Straint Deluxe Belt System on 2022-2024 Nova Bus Lfs buses is the wheelchair securement equipment fitted to the longitudinal flip-up seat. Its belts and attachment points are supposed to hold a wheelchair in the intended position while the bus is moving, so the anchor locations matter as much as the belts themselves.
On affected buses, the securement point was installed on the wrong side of the flip-up seat. The recalled setup places the point on the rear leg, while the corrected setup places it on the front leg. That means the wheelchair restraint does not attach where Nova Bus intended, which changes how the seat and belt system take load during use.
There is no warning sign before failure. An operator or passenger will not get a dashboard light, sound, or other alert that the securement point is in the wrong location.
Who's affected?
Spans the 2022, 2023, and 2024 Lfs model years, all using the same Q'Straint Deluxe Belt System critical fasteners.
| 2023 Nova Bus Lfs | Critical fasteners |
|---|---|
| 2022 Nova Bus Lfs | Critical fasteners |
| 2024 Nova Bus Lfs | Critical fasteners |
| Units affected | 24 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
Incorrectly located attachment points can keep the securement system from holding the occupant as intended, increasing injury risk in a crash. There is no warning sign beforehand. If your VIN is included, schedule the repair soon and avoid using that securement position until it is fixed. Repair is free at any franchised Nova Bus dealer.
What should I do?
- Check your VIN to confirm your 2022-2024 Nova Bus Lfs is included in this recall.
- Contact a franchised Nova Bus dealer to schedule the free securement-system reinstall that moves the wheelchair attachment points to the correct locations.
- Bring the recall notice if you have it. If not, reference recall number 24V907 and Nova Bus recall CR5674 when you call.
- Avoid seating wheelchair passengers in positions that rely on the affected securement system until the repair is complete.
What happens at the repair
At the dealer, a Nova Bus technician reinstalls the wheelchair securement system so the attachment points are in the correct locations. The recall repair is free, with parts and labor covered. Nova Bus's general reimbursement plan covers eligible securement system repairs completed before the owner notice. If you already paid for a related repair, bring the repair order, proof of payment, and any securement system documentation to the service desk, or contact Nova Bus customer support for claim instructions.
| Reimbursement | Reimbursement available |
|---|
Timeline
| December 3, 2024 | NHTSA published the recall |
|---|---|
| December 6, 2024 | Dealer notification began |
| December 6, 2024 | Dealer notification ended |
| January 28, 2025 | Owner notification mailed |
| February 1, 2025 | VIN-searchable in NHTSA's database — Check your VIN to see whether this recall applies to your specific vehicle. |
| February 1, 2025 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V907?
Recall 24V907 covers 24 2022-2024 Nova Bus Lfs buses with wheelchair securement attachment points installed in the wrong locations. The securement system can fail to adequately restrain the occupant during a crash, increasing injury risk. Nova Bus will reinstall the securement system for free.
What should I do if my 2022-2024 Nova Bus Lfs is on this recall?
Check your VIN to confirm your specific bus is included in recall 24V907. If it is, contact a franchised Nova Bus dealer or authorized service location to schedule the wheelchair securement system reinstall. Reference recall number 24V907 and Nova Bus recall CR5674 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. Nova Bus will reinstall the wheelchair securement system free of charge, including the work needed to place the attachment points in the correct locations.
What is the safety risk in recall 24V907?
The safety risk is that the wheelchair securement system can fail to adequately restrain the occupant during a crash. Incorrect attachment-point locations reduce how the system holds the wheelchair and occupant, increasing the risk of injury. The repair path is to have Nova Bus reinstall the securement system.
When were owners notified about recall 24V907?
Nova Bus mailed owner notification letters on January 28, 2025. If you operate or own a 2022-2024 Nova Bus Lfs and did not receive a letter, check your VIN and call Nova Bus at 1-866-870-2046 with recall number CR5674.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V907000 |
|---|---|
| Nova Bus customer service | 1-866-870-2046 |
| NHTSA recall # | 24V907 |
| NHTSA recall # (full) | 24V907000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →