Recall 24V902 covers 347 2023-2024 Rich Speciality Trailers Office and Sanitation trailers with GE soft starts that overheat. Dealer removal is free once available.
Rich Speciality Trailers is recalling 347 2023-2024 Office and Sanitation trailers because the GE air conditioner soft start device can fail and overheat. An overheated soft start device increases the risk of a fire, and the dealer repair will be free once Rich Speciality Trailers makes the remedy available.
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What's wrong?
On 2023-2024 Rich Speciality Trailers Office and Sanitation trailers, the recalled part is the ICM Controls ICM870-16A-bh5400 Series Soft Start device in the GE air conditioner. A soft start device eases the electrical load when the air conditioner compressor starts. That helps the unit start without a hard power surge.
In affected units, GE Appliances identified an unknown design or manufacturing defect inside the soft start module. The device can fail and overheat. That raises the risk of a thermal event in the air conditioning equipment, which is the safety concern behind recall 24V902.
The warning signs are smoke from the air conditioning unit or a burning odor near it. If either shows up, shut the air conditioner off and tell the dealer the soft start device is part of the recall.
Who's affected?
Covers Office and Sanitation trailer configurations across the 2023 and 2024 model years, all tied to the same air-conditioner soft-start device.
| 2024 Rich Speciality Trailers Office | Air conditioner |
|---|---|
| 2024 Rich Speciality Trailers Sanitation | Air conditioner |
| 2023 Rich Speciality Trailers Sanitation | Air conditioner |
| 2023 Rich Speciality Trailers Office | Air conditioner |
| Units affected | 347 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific trailer.
What's the safety risk?
An overheating air conditioner soft start device increases the risk of a fire. If the air conditioner gives off smoke or a burning odor, stop using it and contact the dealer about removing the soft start. Until the final remedy is ready, keep the air conditioner off. Repair will be free at any franchised Rich Speciality Trailers dealer once available.
What should I do?
- Check your VIN to confirm your 2023-2024 Rich Speciality Trailers Office or Sanitation trailer is included in this recall.
- Contact a franchised Rich Speciality Trailers dealer to ask how to complete the interim ICM870-16A-BH5400 soft-start removal.
- Avoid using the affected air conditioner until the soft-start device that can overheat has been removed.
- Bring the recall notice if you have it, and reference recall number 24V902 when you call.
- Call Rich Speciality Trailers customer service at 1-260-593-2208 with questions about the free soft-start removal.
What happens at the repair
Because the final remedy is still under development, do not assume the finished dealer process is ready to schedule. For now, have the ICM870-16A-BH5400 soft start removed from the air conditioner. Once the repair is available, a Rich Speciality Trailers technician will remove the soft start free of charge. Rich Speciality Trailers or GE will reimburse owners for soft start removal. Keep documentation for the removal and contact customer service about the claim process.
| Reimbursement | Reimbursement available |
|---|
Timeline
| November 29, 2024 | NHTSA published the recall |
|---|---|
| December 6, 2024 | Dealer notification began |
| December 6, 2024 | Dealer notification ended |
| December 6, 2024 | Interim owner notification (was planned for this date) |
| June 23, 2025 | Owner notification mailed |
Frequently asked questions
What is recall 24V902?
Recall 24V902 covers 347 2023-2024 Rich Speciality Trailers Office and Sanitation trailers equipped with certain GE air conditioners. The ICM870-16A-BH5400 soft start device can fail and overheat, increasing fire risk. Dealers will remove the soft start free of charge.
What should I do if my 2023-2024 Rich Speciality Trailers Office or Sanitation trailer is on this recall?
Check your VIN to confirm your specific trailer is included in recall 24V902. If it is, contact a franchised Rich Speciality Trailers dealer or Kuntry Kustom customer service at 1-260-593-2208 and ask how to have the ICM870-16A-BH5400 soft start removed.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to correct the defect at no cost, and Kuntry Kustom says dealers will remove the air conditioner soft start free of charge. Keep the recall number, 24V902, ready when you call.
What is the safety risk?
The safety risk is fire. The air conditioner soft start device can fail and overheat, which increases the risk of a fire in the affected Office and Sanitation trailers. Until the soft start is removed, ask the dealer or Kuntry Kustom what use limits apply to your trailer.
When were owners notified about recall 24V902?
Owner notification letters were mailed June 23, 2025. If you bought the trailer used or never received a letter, check your VIN to confirm whether your specific 2023-2024 Rich Speciality Trailers Office or Sanitation trailer is included.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V902000 |
|---|---|
| Rich Speciality Trailers customer service | 1-260-593-2208 |
| NHTSA recall # | 24V902 |
| NHTSA recall # (full) | 24V902000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Report (PDF)
- Download Owner Notice (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Document (PDF) (PDF)
- Download Misc. Document (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →