Recall 24V899 affects 303 2025 Keystone Cougar and Arcadia trailers for loose pin box fasteners. Repair is free at any franchised Keystone dealer.
Keystone is recalling 303 2025 Cougar and Arcadia trailers equipped with Curt Helux pin boxes because the pin box fasteners were improperly tightened. Loose fasteners can fall out and let the trailer detach from the pin box, increasing crash risk; Keystone dealers will complete the free repair.
Does this recall apply to your specific vehicle?
The official, free per-VIN recall check is run by NHTSA. Enter your VIN and we'll forward you directly — and add you to a free watchlist so you hear about new recalls for your vehicle.
Check my VIN at NHTSARecallNotify doesn't check your VIN — NHTSA's official tool does. We use your email only to alert you to new recalls.
Watch this vehicle for recalls
Add it to your free watchlist and we will alert you as new federal recalls are posted for your year, make and model. New-recall alerts are rolling out now.
You are on the watchlist.
We will email you as new federal recalls are posted for your vehicle.
What's wrong?
The Curt Helux Pin Box on affected 2025 Keystone Cougar and Arcadia trailers is the fifth-wheel hitch structure at the front of the trailer. It connects the trailer to the tow vehicle and carries towing forces through the hitch, so the fasteners that hold it together need to stay tight and evenly loaded.
On these trailers, the fasteners used to assemble the Helux pin box were not tightened to the required torque. Torque means the specified tightening force for a bolt. When that force is too low, normal towing movement puts extra load on the joint and the fasteners can loosen. That changes how the pin box moves under load and can make the trailer harder to control from the tow vehicle.
Owners can notice excessive noise from the pin box or erratic towability. Listen for unusual clunking, movement at the hitch area, or towing that feels uneven compared with normal.
Who's affected?
Covers the Cougar and Arcadia for the 2025 model year, both using the Curt Helux fifth wheel pin box.
| 2025 Keystone Cougar | Fifth wheel assembly |
|---|---|
| 2025 Keystone Arcadia | Fifth wheel assembly |
| Units affected | 303 |
| Field incidents | NHTSA has logged no field incidents to date. |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
Loose pin box fasteners can fall out and let the towed vehicle detach, increasing the risk of a crash. Treat excessive pin box noise or erratic towing as a warning sign, slow down, and arrange dealer service soon. Repair is free at any franchised Keystone dealer.
What should I do?
- Check your VIN to confirm your 2025 Keystone Cougar or Arcadia trailer is included in this recall.
- Contact a franchised Keystone dealer to schedule the free Curt Helux pin box fastener tightening that keeps the fifth-wheel connection secured.
- Bring the recall notice if Keystone mailed one. If not, reference recall number 24V899 when you call.
- Avoid towing the trailer until the pin box fasteners are tightened.
- Call Keystone customer service at 1-866-425-4369 with questions and reference Keystone recall 24-459.
What happens at the repair
At the dealer, a Keystone technician tightens the pin box fasteners on the affected Arcadia and Cougar trailers. The recall repair is free, and parts and labor are covered. Keystone says a manufacturer reimbursement plan is on file, and new vehicles are covered under warranty. If you paid out of pocket for a related pin box fastener repair before the recall work, ask the service desk how to submit documentation under Keystone's reimbursement plan.
| Reimbursement | Reimbursement available |
|---|
Timeline
| November 27, 2024 | NHTSA published the recall |
|---|---|
| December 10, 2024 | Owner notification mailed |
| January 23, 2025 | Dealer notification began |
| January 23, 2025 | Dealer notification ended |
| January 23, 2025 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V899?
Recall 24V899 covers 303 2025 Keystone Cougar and Arcadia trailers equipped with Curt Helux Pin Boxes. The recall addresses pin box fasteners that were improperly tightened. Loose fasteners can let the towed vehicle detach from the pin box, increasing crash risk. Keystone dealers will tighten the fasteners for free.
What should I do if my 2025 Keystone Cougar or Arcadia is on this recall?
Check your VIN to confirm your specific trailer is included in recall 24V899. If it is, contact a Keystone dealer to schedule the pin box fastener tightening. Reference recall number 24V899 or Keystone recall 24-459 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to fix the defect at no cost. Keystone dealers will tighten the Curt Helux Pin Box fasteners free of charge for included 2025 Cougar and Arcadia trailers.
Is it safe to tow my Keystone trailer before the repair?
The recall does not carry a do-not-drive order, but the defect affects the fifth-wheel pin box connection. If your VIN is included, schedule the free repair before towing again. Loose fasteners can let the towed vehicle detach from the pin box and increase crash risk.
When did Keystone notify owners about recall 24V899?
Keystone mailed owner notification letters on December 10, 2025. If you bought the trailer used or never received a letter, check your VIN to confirm whether your specific 2025 Cougar or Arcadia is included, then call a Keystone dealer or Keystone customer service at 1-866-425-4369.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V899000 |
|---|---|
| Keystone customer service | 1-866-425-4369 |
| NHTSA recall # | 24V899 |
| NHTSA recall # (full) | 24V899000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Quarterly Report (PDF)
- Download Owner Notice (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Acknowledgement (PDF)
- Download Recall Report (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →