Recall 24V894 covers 131,231 2024 Chevrolet Silverado 2500/3500 and GMC Sierra 2500/3500 trucks for tailgate switches that short. Free repair at franchised Chevrolet and GMC dealers.
Chevrolet is recalling 131,231 2024 Silverado 3500, Silverado 2500, Sierra 3500, and Sierra 2500 trucks because water intrusion in the tailgate's electronic release switch can short circuit and unlatch the gate while the vehicle is in Park. An open tailgate can spill unsecured cargo onto the road, increasing crash risk, and the dealer repair will be free once available.
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What's wrong?
The tailgate release switch on these 2024 Silverado 2500, Silverado 3500, Sierra 2500, and Sierra 3500 trucks is the exterior touchpad that tells the body control module to unlock the tailgate latch. On trucks with the manual gate with power lock and release, that switch turns a finger press into an electrical signal so the latch opens only when commanded.
On affected trucks, water can get into the tailgate and reach an unsealed switch. When water reaches the switch, it can create a short circuit that sends a release signal without anyone pressing the touchpad. The body control module prevents the latch from releasing when the truck is in gear, so the unwanted release happens while the truck is in Park.
Owners can notice the tailgate already open before a drive or after the truck has been parked. That unexpected open tailgate is the warning sign to take seriously.
Who's affected?
Covers four heavy-duty pickup lines using the same tailgate latch switch: Silverado 2500, Silverado 3500, Sierra 2500, and Sierra 3500.
| 2024 Chevrolet Silverado 3500 | Latch |
|---|---|
| 2024 GMC Sierra 3500 | Latch |
| 2024 Chevrolet Silverado 2500 | Latch |
| 2024 GMC Sierra 2500 | Latch |
| Units affected | 131,231 |
| Field incidents | NHTSA has logged no field incidents to date. |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific pickup truck is included.
What's the safety risk?
An unlatched tailgate can open while driving, letting unsecured cargo fall from the bed. That cargo can become a road hazard and increase the risk of a crash. Before driving, check that the tailgate is fully closed and latched, and secure cargo. Repair will be free at any franchised Chevrolet dealer once available.
What should I do?
- Check your VIN to confirm your 2024 Chevrolet Silverado 3500, Chevrolet Silverado 2500, GMC Sierra 3500, or GMC Sierra 2500 is included in this recall.
- Use the mailed owner letter from Chevrolet or GMC to confirm dealer instructions before you schedule service.
- Contact a franchised Chevrolet dealer to schedule the free exterior tailgate touchpad switch replacement that fixes the water-intrusion short circuit.
- Check that the tailgate is closed and latched before every drive until the repair is complete.
- Reference recall number 24V894 when you call, and bring the recall notice if you have it.
What happens at the repair
Before driving, confirm the tailgate is fully closed and latched. Once the dealer repair is available, a Chevrolet technician will replace the exterior touchpad switch assemblies for the power-unlatching tailgate. Parts and labor are covered under the recall. If you already paid for a related tailgate switch or unlatching repair before the recall notice, GM's standard reimbursement plan covers eligible documented expenses. Bring repair paperwork and proof of payment to the service desk so the dealer can explain how to submit the claim.
| Reimbursement | Reimbursement available |
|---|
Timeline
| November 26, 2024 | NHTSA published the recall |
|---|---|
| November 26, 2024 | Dealer notification began |
| November 26, 2024 | Dealer notification ended |
| December 17, 2024 | Owner notification mailed |
Frequently asked questions
What is recall 24V894?
Recall 24V894 covers 131,231 2024 Chevrolet Silverado 2500, Silverado 3500, GMC Sierra 2500, and Sierra 3500 vehicles with power-unlatching tailgates. Water intrusion can short the electronic gate-release switch, allowing the tailgate to unlatch while parked. GM dealers will replace the exterior touchpad switch assemblies for free.
What should I do if my 2024 Chevrolet Silverado 2500, Silverado 3500, GMC Sierra 2500, or Sierra 3500 is on this recall?
Check your VIN to confirm your specific truck is included in recall 24V894. If it is, make sure the tailgate is closed and latched before driving, then schedule the exterior touchpad switch replacement with a franchised Chevrolet or GMC dealer. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost to owners. For recall 24V894, GM dealers will replace the exterior touchpad switch assemblies free of charge, including parts and labor.
What is the safety risk?
The safety risk is unsecured cargo falling from an open tailgate. If the electronic gate-release switch shorts and the tailgate opens, cargo can leave the truck bed, create a road hazard, and increase crash risk. Check that the tailgate is latched before every drive until the repair is complete.
When were owners notified about recall 24V894?
GM mailed owner notification letters on December 17, 2024. If you bought the truck used or never received a letter, the VIN still decides whether the recall applies. Check your VIN, then reference recall 24V894 when you contact the dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V894000 |
|---|---|
| Chevrolet customer service | 1-800-222-1020 |
| NHTSA recall # | 24V894 |
| NHTSA recall # (full) | 24V894000 |
Source documents
-
Download Quarterly Report (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Investigation Document (PDF) (PDF)
- Download Misc. Document (PDF)
- Download Owner Notice (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →