Recall 24V893 covers 5 2025 Volvo Bus 9700 buses for loose emergency exit labels. Repair is free at any franchised Volvo Bus dealer.
Volvo Bus is recalling 5 2025 9700 buses because emergency exit labels that identify exits and explain operation can detach. Missing labels can delay use of an emergency exit and increase injury risk, and Volvo Bus dealers will complete the recall repair free of charge.
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What's wrong?
The emergency exit window label on a 2025 Volvo Bus 9700 is the instruction label near an emergency exit. It identifies the exit and tells passengers or crew how to operate it when the bus needs to be evacuated. The label has to stay attached and readable so the exit can be found and used without confusion.
On these buses, the labels were not secured properly after Volvo Bus changed suppliers and used unvalidated labels. The label can loosen from the window area and detach. If that happens, the bus no longer has the required emergency exit identification and operating instructions in place.
Peeling on or around the emergency exit label is the warning sign owners or operators can look for. If the label edge is lifting, curling, or no longer flat against the surface, the label has started to come loose.
Who's affected?
| 2025 Volvo Bus 9700 | vehicle label (placard or certification) |
|---|---|
| Units affected | 5 |
| Field incidents | NHTSA has logged no field incidents to date. |
Not every 2025 Volvo Bus 9700 bus is on the list. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
Missing or peeling emergency exit labels can slow passengers and crew when they need to use an emergency exit, increasing the risk of injury. Check the exit labels before service and treat peeling or missing labels as a reason to schedule the recall repair. Repair is free at any franchised Volvo Bus dealer.
What should I do?
- Check your VIN to confirm your 2025 Volvo Bus 9700 is included in this recall.
- Contact a franchised Volvo Bus dealer to schedule the free emergency-exit-label replacement that restores exit identification and operating instructions.
- Bring the recall notice if Volvo Bus mailed one. If not, reference recall number 24V893 when you call.
- Call Volvo Bus customer service at 1-866-870-2046 with questions about scheduling or the free repair.
What happens at the repair
At the dealer, a Volvo Bus technician replaces the emergency exit labels so the exit identification and operating instructions stay secured. The replacement labels and labor are free under the recall. If you already paid to inspect and correct this label defect before the safety recall launched, Prevost's reimbursement plan covers that prior work. Contact Prevost customer service and keep any repair paperwork available for the reimbursement request.
| Reimbursement | Reimbursement available |
|---|
Timeline
| November 26, 2024 | NHTSA published the recall |
|---|---|
| December 19, 2024 | Owner notification mailed |
| January 10, 2025 | Dealer notification began |
| January 10, 2025 | Dealer notification ended |
| January 10, 2025 | Interim owner notification (was planned for this date) |
Frequently asked questions
What is recall 24V893?
Recall 24V893 covers 5 2025 Volvo Bus 9700 buses with emergency exit labels that are not secured properly. The labels identify exits and give operating instructions. If they detach, passengers or staff can be delayed during emergency exit use, which increases injury risk.
What should I do if my 2025 Volvo Bus 9700 is on this recall?
Check your VIN to confirm your specific bus is included in recall 24V893. If it is, contact Volvo Bus or Prevost customer service at 1-866-870-2046 to arrange replacement emergency exit labels. Reference recall number 24V893 and Volvo Bus recall number SR24-86 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Prevost will replace the emergency exit labels free of charge. Parts and labor are covered for the recall repair.
What is the safety risk?
The safety risk is delayed emergency exit use. Missing emergency exit labels can make it harder to identify an exit or follow its operating instructions during an emergency, which increases injury risk. The repair replaces the labels so exit identification and instructions are in place.
When were owners notified about this recall?
Owner letters were mailed December 19, 2024. The recall repair is available, so owners do not need to wait for another notice before contacting Volvo Bus or Prevost customer service to arrange the free label replacement.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/24V893000 |
|---|---|
| Volvo Bus customer service | 1-866-870-2046 |
| NHTSA recall # | 24V893 |
| NHTSA recall # (full) | 24V893000 |
Source documents
-
Download Quarterly Report (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Report (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on May 19, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →